I had a great experience with Volkswagen Richmond Hill. The service was quick, and the billing was…read moretransparent. I have no doubt that I will come back again. Highly recommend. Kudos for superb experience as well as customer service by Mr. Aman Patel for making the entire process smoothly along the pickup experience heart warming! I would definitely endorse Mr. Aman Patel from the customer service Team @ Volkswagen Richmond Hill for anyone for their upcoming automotive!

What a great dealership.... After having a disastrous…read moreexperience at Volkswagen Villa I decided to go out of my way and travel to volkswagen Richmond Hill. Best decision ever ! They are courteous, respectful, competent, amazing. The moment you walk in you are greeted by polite service staff who actually want to help you ! The service gentleman diagnosed my problem within a few minutes. The previous horrible dealership had caused the issue to begin with and then after weeks and taking the car in and leaving it there for days had not been able to fix it and made it worse every time !!! they informed me that all my services were covered under the warranty. I had previously paid for the exact same services at the previous dealership !! They finished the work at the exact estimated time they had given me and called me to give me updates. the experience was so great, I honestly can't tell you how happy and relieved I am. If you are thinking of buying, leasing or servicing a Volkswagen.... you owe it to yourself to pay them a visit. You will NOT regret it ,,,, they are amazing ... try it for yourself... you will see :)

Manager of the service department is an extremely rude person and should not be allowed to get in…read moretouch with customers since he doesn't even know how to speak with their customers. He and his team tried to charge me "lot fee" for not picking io the car the same day it was ready. He also called me broke but he didn't realize I understand his language which is Farsi. Typical Persian looking guy with prescription glasses. Mercedes, you should do better than hiring these clown ls to get in touch with your clients!

Josh Khan is a terrific service advisor who bends over backwards to insure that your car is washed…read moreand ready to be picked up at the scheduled time after servicing. 10 stars all around.

Just the thought of buying cars and dealing with sales people and mechanics gives me anxiety so…read moreit's hard to believe I'm voluntarily giving a car dealership a good rating (I wanted to actually give a 4.5). I leased my car from here over 5 years ago and had a pleasant enough experience dealing directly with the manager. There was no hard sales, there was no classic negotiation tactics borrowed from Dale Carnegie - was just offered their best and after some thought, I took it. They also included a VIP membership which covered oil changes for the life of the car so long as you kept up with all your service and had them done at this location. At first I thought, this is how they get you: they lure you in with a free cheap service in exchange for committing overpriced, unnecessary maintenance. Over the last 5 years, I've found that this was completely untrue. I've price checked them against multiple mechanics around the city and have almost always found that Roadsport Honda costs the same if not less than others. They also offer deals and discounts throughout the year. I've never felt overly pushed to do any maintenance that wasn't necessary. The one time I did have an issue with service done, a manager contacted me immediately after and made it right. Admittedly, I don't have a lot to compare to, but I'm always pleasantly surprised by how streamlined their experience is, from texting you updates on your service, to being able to pay for your service online for express pick up, they do seem to try to care about the customer experience - which is rare in this city nowadays. Their staff all seem to be pretty friendly as well - also unusual. My only criticism is I wish they were more diligent with the phones (at least for service). I called 4-5 times at various points throughout the week, only one of which was answered and I only got 1 call back days later. Anyway, all-in-all, even though I wasn't planning on buying another Honda in the future, my experience with this dealership alone has made me muuuuuuuchhh more inclined to consider. Wouldn't hesitate to recommend this dealership/service.

1 star Very…read moredisappointing experience with Roadsport Honda service department. Service Advisor (Alex Thai) I brought in my 2018 Honda HR-V after multiple warning lights came on and the vehicle started jerking/behaving abnormally, which appears to be related to a known HR-V CVT issue. The service advisor Alex Thai acknowledged there is a CVT-related campaign/software update, but immediately became dismissive and rude. Instead of calmly explaining the process, eligibility, diagnosis fee, or next steps, the conversation turned into comments about how I do not service my vehicle there and therefore I am "not their customer." I found that completely unprofessional. This vehicle was purchased from this dealership, and more importantly, Honda customers should be treated respectfully regardless of where routine service was performed. I fully understand that diagnosis may be required and that warranty/goodwill coverage is ultimately subject to Honda Canada's approval. My issue is with the attitude, tone, and lack of willingness to help. A customer dealing with a possible transmission issue should not be made to feel like a burden for asking reasonable questions about a known Honda campaign. I left the vehicle for diagnosis, but the overall service experience was extremely poor. I would not recommend this service department based on how I was treated.

I am sharing my experience publicly now as I have exhausted all formal channels without resolution,…read moredespite all my good faith efforts. If only I had seen the many other negative reviews before -- several customers experienced similar issues, but mine was the most extreme case of abuse of trust and power. The business is not even accredited by the BBB and has already complaints left unaswered. On January 11, 2025, I test-drove, and on January 15, I purchased a "Certified" Mazda3 GS from Ken Shaw Toyota (2336 St Clair Ave W, Toronto, ON M6N 1K8). The vehicle was delivered with a Safety Standards Certificate (SSC). The salesperson, Manpreet Kaur, reassured me personally that the vehicle was fully certified and safe. I trusted that expertise -- as a newcomer female unfamiliar with the mechanics -- only to discover later that the car was, in fact, sold 'as-is' and unfit with undisclosed mechanical defects. Within weeks, multiple dangerous issues surfaced. An independent inspection (requested by the MTO) confirmed the vehicle was not roadworthy and could not receive a valid SSC. Despite this, the vehicle had been advertised and sold as certified. I attempted to resolve this through all possible agencies OMVIC, MTO, Consumer Protection Ontario, my MPP's office, the Ontario Ombudsman, and legal aid. Despite acting in good faith and even requesting cancellation within 30 days, the dealership used delay tactics, threats, and blame-shifting -- never once offering a safe or legal return option. At one point, they falsely claimed I refused to return the car -- yet never provided a safe or lawful solution. Driving a dangerous, uncertified car was not an option, especially given the findings of the independent garage and the MTO's own request for inspection. Even after all of this, the dealership pressured my bank to reverse a refund request based on proof of misrepresentation. Their lawyer has since sent repeated emails that deflect responsibility and attempt to intimidate me, despite my clear efforts to resolve this through proper channels. I was clear from the start that I was a female newcomer, a first-time buyer, and not a mechanic. I relied entirely on their certification and integrity. Today, I am left unemployed, covering the storage cost of a dangerous car, while they operate without consequences and continue their business as if nothing happened. I am now preparing legal action to seek a full refund and compensation for the damage caused. This experience has been emotionally and financially devastating with no humanity or fairness. I trusted this dealership and was met with unfair treatment and discriminatory disregard for my safety and rights. OMVIC, Consumer Protection Ontario, and other agencies must take action against dealerships that abuse power and mislead vulnerable buyers -- especially newcomers and women. Buyers! Please do your research before trusting this dealership Ken Shaw Toyota with your safety, your money, or your trust. You are only an added transaction.

HORRIBLE SERVICE. Things have gone shoddily downhill on a tangent scale since Ken Shaw Lexus hired…read morethis so-called somewhat illiterate "Service Manager" Shameer Hussein. He INTERRUPTS almost every sentence you try to explain, shouts at customers, is berating, belligerent, hostile & very aggressive. On Dec-22-21 Ken Shaw Lexus had barely any parts in stock - no windshild wipers in December(?!?), parts for a gasket leaking job, even light bulbs. Given that, i was TRYING to ask Sadam if the mechanic could just tighten or tweak the windshield wipers a tiny bit, and again he freaked out, as described above. Another so called "Service Advisor" Sandy Humphrys kept insisting that Brake Fluid should NEVER be topped up, even a tiny bit, except in the case of a full brake job. Do people at Ken Shaw Lexus know ANYTHING about cars? I was quoted $160 for a Synthetic Oil change. I also requested if they could check for a leak: either Transmission, Brake Fluid, or Oil. Ken Shaw Lexus charged $260 in total, and by the time I got home, noticed they caused FURTHER DAMAGE, and LEAKS ARE WORSE. Pretty Hilarious, although they had NO PARTS, they quoted over $800 for a Gasket job, but the fine print reads this DOES NOT guarantee ANY issues would be fixed, and would want MORE $$$$ to research other fixes. After getting home, I called Sandy Humphrys, telling her the LEAKS ARE WORSE, I was OVER-CHARGED from quotes, the car was INCORRECTLY Diagnosed, they DID NOT DO THE WORK AS REQUESTED, DID NOT HAVE PARTS, conducted SHODDY WORK, CAUSED FURTHER DAMAGE, and guess what, she hung up. Ken Shaw Lexus - LET'S JUST SEE HOW HONEST YOU PURPORT TO BE. Ken Shaw Lexus - YOU CAUSED MORE DAMAGE - YOU OWE ME HALF THE TOTAL - KEEP $130 FOR THE OTHER WORK - REFUND MY CREDIT CARD $130 SO I CAN GET FIXED THE ISSUES YOU CAUSED. UPDATE-1: It's now 7:30am on Thurs Dec 23 - just called Ken Shaw Lexus requesting a partial refund - they said yet ANOTHER manager by the name of Danny Jamal would call back. Will update again later. UPDATE-2: It's now 9am on Thurs Dec 23. Danny Jamal of Ken Shaw Lexus just called, being so clearly & obviously BIASED rejected a partial refund, and EVERYTHING he said is a LIE. Does anyone know if Ken Shaw Motors regularly cheat people &/or is a criminally corrupt organization??