Saved Our Road Trip When We Needed It Most We were on a…read moretough road trip from Houston to Appleton, Wisconsin for a funeral when our 2022 Hyundai Palisade died Friday in front of D'Arcy's Pint in Springfield. We called the local Hyundai dealership first and they blew us off with zero help. Springfield Autobody and Towing showed up fast, towed us in, diagnosed the bad alternator, and went way above and beyond -- they offered to come in on Saturday when they were closed and had the remanufactured alternator installed and ready by Monday so we could get back on the road. They genuinely cared about helping a family in a bad spot. Thank you to the whole team -- Highly recommend! -- Matthew (Houston, TX) May 2026

I was driving from Chicago to Springfield, IL with my kids to visit the Lincoln Memorial when my…read morecar suddenly began shaking during acceleration. Nervous to continue the trip with my little ones, I pulled over and searched for a local 24/7 towing company. That's when I found Springfield Autobody and Tow. Not only did they come out quickly to tow us, but they went above and beyond--despite being closed, they didn't want to leave a mom and her kids stranded. They were incredibly kind and welcoming. Their kids even played soccer with mine while we waited! They diagnosed the issue right away--a simple sensor replacement. What they called a "quick fix," I consider a true blessing in disguise. Jerry and Maria, along with their amazing staff, made what could have been a stressful situation feel safe, friendly, and even heartwarming. I couldn't have asked for a better team to help during an unexpected breakdown. Thank you all for your outstanding service and kindness.

Ron has been in the auto body business all his life. He has worked on all of our family car's…read more Always did a superb job! Very reasonable in ĥos price to do the repair.

Quality service fast & affordable I loved there service and Rebecca was so pleasant to talk with…read more They are really doing great work there I appreciate them so much for all there hard work thank you much

I sent an email asking for an estimate for detailing my car. I'm unable to take care of this…read moremyself due to an injury. I responded when I was asked for my car's make and model. I did not receive a response, so I have to assume they aren't interested, however I think it was incredibly rude not to respond. I'd give them no stars, but since that's not an option I'm giving them the least number of stars possible.

I have been to Elite Autobody a few times over the years. In my experiences they have been very…read moregood at customer service, very helpful and knowledgeable when it comes to insurance and very honest when it comes to estimates. I've had body work done after an accident and once done you would never know. I would recommend this shop to everyone! Lori Feger

I found myself in the parking lot of Target with my two year old and a car that would only go in…read morereverse. Had to take an uber home and to work the next day. Got to work and one of my co-workers called Elite and before I knew it my car had been towed, repaired and returned. It's nice to know there are still businesses that are willing to go that extra mile. Thanks Jim Carver Caitlin H

Their staff are so friendly and helpful! Work done after my car was smashed was excellent. Highly…read morerecommend!

From the owner: Caliber Collision didn't become the nation's largest collision repair provider by accident…read more Recognized as one of Forbes' 2026 Best Large Employers, our team of highly skilled certified technicians and state-of-the-art equipment are committed to providing excellence in every auto body repair to get you back on the road quickly and safely. From minor dents to major collision damage, we have the expertise to handle it all. Our comprehensive range of services are backed by a limited lifetime warranty, flexible payment options, and includes expert auto body repair, dent removal, fender repair, and more. When you hand over your keys to Caliber, know you've made the right choice, and the first step toward Restoring the Rhythm of Your Life®.

I was in an accident. These people helped me understand the process for getting my car evaluated…read more Unfortunately it was totaled but the customer service was good.

After an interaction with a deer I called many shops to see where we could get our vehicle…read morerepaired. Most could not schedule us until over a month out. Caliber was able to complete the repair before the other shops could even start looking at the vehicle. They were quick to act in every way and called with updates regularly. I never once needed to call them to find out the status. Every interaction was friendly and informative. We have our vehicle back and it is as good as new. The work done was top notch. Thank you to everyone at Caliber Collision!

Insurance estimated that my repair should take 8 days. It took almost 6 months! I had to bug them…read moreweekly for 5 months. "Parts aren't here, we don't have the people who can work on this, now it won't turn on." It's a Chevrolet, not a Jaguar. They stole a $250 tent out of the trunk. After 5 months I kept pushing and asked "What parts are you waiting on?" They couldn't get a headlight. I went online and ordered a headlight. Had it delivered and walked it into their office 3 days later. They inflated the bill to insurance from original estimate of $7k to over $11k because they couldn't find a competent technician. Avoid!

Took more than 2 months to finish job. I had hit a deer and smashed the front of my car. Had to bug…read morethem constantly for information. They would never call and communicate. They finally get last part in (headlight) and it takes them a week to put it together. I looked it up and it shouldn't take more than an hour even for an amateur. The fact that they can't finish a simple thing after I waited two months is ridiculous. Had to call and nag for them to finish. Lady on phone was unapologetic to say the least. She could never give me any information. I have to say I've had much better experience and pricing at Vern's or Law Automotive.