Kept my car for more than 2 months longer than they quoted me. Still did not fix the problem saying they needed another part. Brought the car back when they said they had the part and they still were not able to fix it saying it was the wrong part. Would not recommend to anyone read more

I've had work done on my truck's tailgate here at Kim's and was very impressed. Their people are friendly and helpful, and the work was completed on time. I highly recommend Kim's Autobody! read more

This is the ONLY place I will ever bring any of my vehicles. I have had several vehicles painted here after they were damaged and their high quality work product was consistent with each job. I eventually brought my Mustang Cobra to them and they have basically painted most of the car now. The paint is always a match and you cannot even tell it was ever given fresh paint. They also have free NICE loaners. I have never had an issue, but I can be sure that if there was one they would correct it with no hassle because it's a family run business. read more

Kim's Autobody & Paint - My car that they have painted. It shines like crazy. - Body Shops Near Me - Springfield, Illinois

All around great company! Everyone is friendly and they keep you updated on your cars repairs and when it can be expected to be completed. Always do a nice job cleaning it up for you as well! read more

Three months ago I was involved in an auto accident where I was hit from behind. Their insurance company suggested Kim's autobody to repair my car. Over those three months I was led to believe that my car was soon to be available and repaired. No less than five times I was either told it was just a matter of weeks or days and either waiting for parts or the car needed to be sent to a dealership to finish the repairs. Waiting for three months was one thing but to have Kim's autobody string me along was the worst. I'm a former business owner myself and the one thing that you don't do is Lie or mislead your Customer! Needless to say I wouldn't recommend Kim's autobody. read more

I went to Kim's to get my headlights adjusted. As, I had installed some myself. To my surprise, there was no charge. Thank you Kim's. That is awesome in this day and age. I will remember. read more

If you want to know what happens when you hand your spoiled kids a business....check this place out. You'll get lied to, the run around, and most importantly inflated estimates that result in a totaled vehicle. And their offer to make things right "give us all insurance money PLUS 1000$ out of pocket to put it back together, we have plenty of customers we don't need this job" read more

Very happy with work performed. They got it back on schedule and my birthday. I would definitely do business with them again! read more

Kim's Autobody & Paint - Before - Body Shops Near Me - Springfield, Illinois

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They're more concerned with their bottom line than they are getting your car back to you. They'll tell you they can't get parts when it takes months to get your car repaired, but what they mean is they can't get parts at the price they want (not that they'll charge you any less). read more

Have always had excellent customer service and great advice from Kim and his staff. Very pleased with the spoiler and the striping we had them add on to our 2015 Dodge Charger AWD. read more

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Remains family owned. Went above and beyond to fix my bumper when I was rearended. Blended the paint and even detailed the interior of my car, regardless of the minor repairs. read more

I hit a deer and they fixed my car for me. I got a nice loaner and it made my life so much easier than going without a car! They did everything as fast as possible and detailed my car so well after. That being said, when I got my car back I realized that night that there was still an issue with it... So I left a message early the next morning and they called me back ASAP, came to my work and picked up my car, and had it done by time I was off. I felt well taken care of, and I was so thankful they went out of their way to make things right! Their family works hard to make you happy and everyone is so kind. AND they do great work. I'd definitely recommend. read more

I left my car there several weeks ago to get fixed. I have always had good results in the past. However, I called there last week to see how the repairs were going. I was told at that time that they had "just received the last part that they needed to get started the day before, and would be starting on it tomorrow". Today, I called to check and see if they found more damages when they put it on the lift, and I was literally told the same exact thing as last week except today I was told they would not be starting on it until next week. When Kim was there, things ran smooth. I have no idea what has happened, but I am absolutely livid! I am driving a rental that has to be paid for by the company that hit me. At some point I am worried that they will just try to take the rental back due to all of the charges. read more

I took a car a bought brand new to them from Mazda due to paint chipping. First, they had my car for nearly 6 weeks and I heard nothing regarding the progress until I called. Finally got the car and there were numerous places where dirt etc was under the paint. Took it back the first time. They also did not replace two plastic pieces under the car correctly. They said no problem and gave me a loner that smelled like beer, cigarettes, and BO. Tolerated it as I am a reasonable person. Asked them to fix the plastic pieces. Said they would. Got the car back the second time. Again places of dirt under the paint and still did not fix the plastic pieces. Took it back again. Again got the same loner that made my clothes smell terrible and I work in a professional setting. Got the car back for the third time. STILL one of the same places in the pain was not fixed and STILL did not fix the plastic pieces. I finally gave up. I will never take anything to these people again. They are busy so some people must like the service. My experience was terrible. I now have a car that the paint is not right and I will be taking the car back to Mazda in order to fix the plastic pieces because I do not trust they will fix given I have told them Numerous times already. I feel like they should have a quality control person/procedure ensuring every car leaves in the condition it should be...like new. I gave them a generous two stars because I didn't get any BS each time I took it back otherwise they would have gotten one. However, I will never take a vehicle there again. read more

Back in January, I was rear ended while traveling down the interstate. To make matters worse, the damage was inflicted by a young woman with bargain basement insurance that never even responded to my insurance company-sigh. Kim's was great to work with and provided me a great loaner. They called because my muffler was on back order from Germany. They did a beautiful repair to the trunk and rear quarter panel and repaired the muffler so the car was able to be driven and the muffler damage was nearly imperceptible. They kept me apprised of updates on delivery of the new muffler. Happy to say the muffler has made it to the US and although the muffler delay was frustrating, they stayed in contact with me. Outstanding customer service, brilliant and beautiful repair work. Honest repair shop with terrific front office staff. Hopefully I won't ever need them again but I am glad to know that they are there if I do! read more

I have known Kim for over 20yrs and always had great luck with him and his staff. Kim has painted 2 of my corvettes and you cant tell them from the factory paint jobs. Always on budget and on time. Kim's will be the only body shop I go to in Springfield. read more

I really appreciate that Kim's auto body will give me a loaner car while my vehicle is in the shop. They have a very efficient process for estimates & scheduling. I have taken a couple vehicles to this shop and I have been satisfied with the quality. My vehicles are always clean inside and out when I go to pick them up. I will continue taking my vehicles to Kim's! read more

Terrible experience with this body shop. Nick, Kim's son the manager I guess 'supposedly' talked a big game and said I'm quoting, my guys can do this in their sleep and we'll do it right. They are fellow Mustang guys, so sounded good to me. Had my car for 4 to 5 weeks just sitting there until they finally got to it. Then did a really bad rush job on it. Paint didn't even come close to matching, put on broken pieces from the dealer instead of sending it back, damaged some of my interior, and didn't properly fit stuff back on right. Took it back and they told me they would take care of it and had it for another 6 weeks. The paint still doesn't match, damaged my door panel, did not address things they were suppose to. Now i have to take it to a different body shop to have the really bad Bondo job from inside the new quarter cleaned up. Looks like someone took some Bondo in there hand and slapped it in a certain spot and ran their fingers through it. And it's got water coming in few different places leaking like a sieve still after they had a second chance at it, and that's not even the half of it I'm sad to say. Tried to talk to Kim the owner after just a day or two after getting it back to let him know that there was still water coming in multiple places of that quarter, but he wouldn't listen to anything I had to say and got all defensive. He'll lie straight to your face and say they don't have any loner cars to give out, and then you leave and see 8-9 sitting there. Come back the next day and there's 12. Was nothing but nice to everyone there too. I could go on and on, but this is already the longest danm review ever, lol. Do yourself a favor and go to any other body shop around here! read more