Batteries that go dead in all of their equipment, and having to go get odd size batteries that one…read moredoes not generally keep on hand, trying to figure out how to get into the various devices that have the batteries, up on ladders to change the batteries (I'm 83), so I finally said, "that's enough". On March 5, 2021 I called Vivint and told them I wanted a "Buy out" (my exact words), and close my account. They gave me a figure of $360.29 so I paid it. That credit card expired, and in October I happened to look at the account on line and it said I owed $51.47. I called on October 13th. They said I had not done a "buy out", I'd just paid through October in advance. So I asked them again, how do I do a "buy out" and close the account. They said it would cost me $205.88, which included the $51.47. I paid it that day with a credit card. On two subsequent occasions they called me asking for the $51.47 and each time I told them I paid it on the 13th. They looked and said I was right, it was paid. Today I looked at the website again and it said I still owed them $51.47. I called and asked to speak to a supervisor and they said they were sending me to the "Loyalty" department. After 20 minutes on hold I hung up and called back. Over an hour and a half I went through several iterations of this, most of the time ending up on hold until I had to hang up. Finally, I just paid the $51.47 just to get rid of them and get them out of my life. Vivint cheated, and they won.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

We had a ricochet lightning strike on our house which wiped out most of our electronic equipment…read moreand the antenna wiring in the house. Steve came out to do a walk through and sent an estimate within a week. An electrician (Brahma) came out to do the rewiring needed. Spent most of a day replacing wire, climbing throughout the basement, crawl space and other parts of the house. Rewired the antenna and checked for other possible damage. The rewiring work was excellent, efficiently done and looked very professional. We highly recommend DJ's Electric and will hire them again to do needed work in the garage.

Provided a new outside outlet to my new residence and solved a problem with my washing machine…read more Friendly, knowledgeable, efficient.