Rogelio took care of me. Great customer service. Very patient, and explained the details succently.read more

My favorite phone store. The staff are all very friendly and are really well trained. I am amazed…read moreat their knowledge about cell phones, and they always have the answers to solve my issues. And best of all, i can walk in and get my issues solved immediately. Plus, it only costs me half of what i was paying ATT, and before, i was never able to get service inside doctor offices and hospitals, and now with T Mobile i always can connect inside of doctor offices and hospitals. And i always get more bars than my partner gets on her phone with another carrier. Basilio assistrd me last week, and he really knows his phones.

Don't buy any big appliances from them. Their delivery team and Greg's squad don't know what they…read moreare doing. I've been always shopping from them but last 2or 3 years I had horrible experience with their delivery and service. On June I purchased a fridge from Best Buy for my vacation house in Palm Desert. 4 Times They changed the scheduled date on me. Finally mid Aug. (three months later) they confirmed the delivery and installation and I drove from LA to desert to receive the appliance . On the exact day of delivery they called and canceled it again saying that we don't have driver today. I was so furious and had to cancel my purchase and bought it from Home Depot. Hopefully Home Depot will be able to deliver the item.

I was overcharged by this store. I agreed to purchase an iPad Generation 9 for $99.00. This was the…read moresale price online. I contacted the store, spoke to Brian, and he said come into the store rather than purchasing online. I did that. I verified once I as at the store that I would be charged $99.00 plus tax. Instead, I was charged full price ($459.99) for the iPad. I discovered this after reviewing the emails with the PDF's of the contract and EIP agreement. The store, manager, along with Brian are dishonest. They try to cheat unsuspecting customers. As a 10 plus year customer of this horrible company, I am really shocked at the dishonesty. Check your contracts! I returned my purchase.

Several days ago my phone was suddenly looking like it was in a deep fog. I would turn it on and…read morethe first screen picture I have had lost it's brilliant color. The photos in my albums also were not very bright. I tried fixing it myself but just could not get that brilliant, saturated color I had before. I took my Samsung Ultra 2024 to this store and Jenny assisted me. She took a look and made a few corrections on my phone. Five minutes later, thanks to Jenny, I had a phone that looked brand new. The colors were suddenly brilliant with great depth of colors. The pics in my albums really popped now with brightness. It was as if Jenny had waved her magic wand over my Samsung Ultra, and thanks to Jenny I can enjoy my phone once again. Thank you Jenny!!!

I had visited this retailer once before and was assisted by an employee who didn't seem to want to…read moresell me anything. I asked questions and he answered with a minimum amount of words, not looking up from his screen much, and not offering alternatives or even suggesting any viable purchases. I left feeling like I had wasted my time stopping to enquire and possibly purchasing an iPhone. I made a mental note to not go back there again. Then COVID closed the Verizon store at The River and at my wife's suggestion, we returned to this retailer. Fortunately for me, Cruz Lefebre was the young man who assisted us in the process of upgrading to a new iPhone 11 Pro Max, switching my wife's SIM card and data to my previous iPhone 7 and clearing her old phone for gifting to our grandson. A lot to be done, to say the least, especially when I have over 2500 contacts--I have a deep, wide network!--and 36 gigs of pics & vids on my old phone! But through it all, Cruz was professional, courteous, knowledgable, patient and personable, all at the same time. A couple of challenges presented themselves in the lengthy process of getting this all done, but Cruz was unflappable... cool, calm and collected every step of the way. My confidence was high in regards to his ability to get it all done in the most efficient way possible. And I wasn't wrong! In our conversations I discovered that he was of an entrepreneurial nature, so I invited him to attend my global network meeting and looked forward to introducing this young man of unique character to my trusted inner sphere of business owners in this community. He attended the meeting and is returning next week, considering membership. He will be a definite asset to the organization if he sees it as a viable opportunity for himself. It's very refreshing to see this level of professionalism in someone of his age--early twenties--and I know this will serve him well in all of his endeavors. Thank you, Cruz, for redeeming the reputation of this Verizon Dealer and for the exemplary customer service.

For a change a business with knowledgable staff and very business like. I came to them frustrated…read morefrom another cellular company and the change has been from dark nights to bright days! It is more expensive, but like the saying, you get what you pay for!

Hale is the benchmark when it comes to service and communication. I had a main breaker fail on my…read morewater well service. Chelsea arranged for Eric & Shawn to be here same day. They assessed the problem and came back the following morning to complete the repair. I appreciate contractors and office staff that do exactly what they say they're going to do. Thank you!

Installed 220-volt dryer outlet with 30amp breaker for washing station. Did a great job with…read morepermits pulled, signed off on.

Chris installed my Starlink last night, there was a bit of confusion on installation fee and wish…read moreit was honored at the $280 plus $100 for parts totaling $380 I was quoted instead of the $450 that was paid. Chris was extremely professional and took the time to explain the process and mount the dish on my patio cover instead of my house. Chris was extremely professional however I'm giving a 4 star rating because my original quote was not honored, that was disappointing.

We had Starlink installed by Empire Satellite and had a very good experience. Chris was…read moreprofessional, knowledgeable, and efficient. He quickly assessed the best setup, installed the dish on the roof, and ran the wiring inside cleanly and neatly with great attention to detail. Pricing was fair and clearly communicated. While he did arrive late, he proactively texted updates about his schedule, which helped set expectations. Overall, solid workmanship and good communication. I'd recommend Chris and Empire Satellite for Starlink installs.

Was trying to add a user to our account. We spoke to the phone support and got instructions to go…read morein to the store and they would then call the primary account user on their T-mobile number. We went in and were told no, they had to come into the store. There wasn't any attemp to see how he can help you, just a wall of inaction. So we left. The primary account user is in another State, so that complicates it. Yet, he called T-Mobile phone support again and they added the name to the account, only needed us in the store with ID and the phone, for a new card. We made sure to go to a different person, but the guy that originally was no help made a point to come over and tell the girl helping us to make sure we were authorized to be on the account, like we were a couple of crooks. Good grief. Homophobe maybe? I don't know. Never had that sort of accusation - ever. So rude. Luckily, he went back to the woman he was helping and the girl helping us took care of everything. And, she was very nice and professional. She knew what to do and was efficient, while remaining polite and kind. After 2 calls and two visits to the T-Mobile store, we have my husband on the family account. I like T-Mobile, or I'd give lower stars, but the coverage is good for international roaming and usually the service is nice. I'm so taken back by the implication that we were trying to scam something. He did nothing to help us, simply dismissed us, without even lifting a finger, unless he gave us one as we left.... I don't know, and wouldn't be surprised. It just felt bad.

Good customer service and in general it's a good service, the price is good for the family packageread more