took my truck in for a rebuild on a transfercase was told I was getting all new parts and all I got…read morewas the hole covered with epoxy and charged me 3000 dollars wouldn't recommend to anyone!

Our transmission warning light came on and we were on a cross country trip heading to SD.joe helped…read moreus quickly and diagnosed the problem ,fixed it very inexpensively and even got us a deal on a near by hotel as it was too late to drive to SD.he was kind ,honest,and so helpful .we were so grateful we stopped at his shop

I brought my F-250 here because my emergency brake is a rear drum. I brought my own parts from…read moreNAPA, they charged me extra for that, and when I left, I still had no emergency brake. But they charged me over $1.3k.... For nothing. I wish zero stars was an option.

We called them from the road because we found out that our brakes on our trailer made a scraping…read moresound. Since we are full time rv-ers we don't stay long at places so it is hard to find service who can help right away. They looked at our brakes right away and helped us buy the parts somewhere else in order expedite the process and the next day they changed out our trailer and truck brakes in a couple of hours. We were back on the road in less then 24 hours. Bravo and thank you!

Willard's Garage came highly recommended to me from another auto repair business in Billings…read more HIghly professional, competent and gracious, I give them my highest ranking as they work on my Honda Accord which presents with difficult challenges.

I had multiple items worked on my Motorhome and couldn't be more pleased. Ed, the owner was very…read moreengaged and the Mechanics were outstanding. From NC and a full-time camper, you always appreciate an honest broker and as a former airline mechanic, quality work - I received both and can't say enough positive things about them.

My SRT Durango got side swiped. Because we bought it from Lithia, we called them and were told to…read moretake it to Hanks. I called and spoke to Brad and he said bring it right over and he'd take care of me. He called me the next day and said the estimate was done and had already contacted the insurance co., who sent their own estimator, and agreed with repairs. They started on it a couple days later and was done within 2 weeks. Because it is metallic black, I was skeptical of the paint matching. When I picked it up, it was sunny and the paint matched perfectly! You couldn't tell it was in a wreck or had been painted or that it was even in a body shop! Great work all around!

Horrible experience. This was my first auto claim so I did not understand the whole process. I…read morereally think Brad took advantage of that and whomever else was handling my claim. They come in like they want to fix your car and get you the most coverage but they really dont care who pays. They repaired my car and did all the supplement work without even asking me if that was OK. I thought that was illegal? So they called and said my car was ready and would not release my car until I paid an additional $950.00 and my deductible that my insurance did not approve and I did not authorize. I waited a couple of days to see if insurance would approve but I needed my car. I had to pay the money or I will still not have my car. Now I am trying to get my money back from my insurance and so far they r approving about $400.00 less than I already paid! Do not go to Hanks they will lie to you to get paid!

I was very disappointed by what I witnessed during my visit. An elderly woman was looking for a map…read moreand appeared confused. Instead of treating her with patience and respect, the cashiers were rude to her and even laughed at her. It seemed like she may have been dealing with memory issues or dementia, which made their behavior even more upsetting. Everyone deserves to be treated with kindness and dignity, especially elderly customers who may need extra assistance. Watching staff laugh at someone who was clearly struggling left a very negative impression of this location.

Josh is actually Joel. Sorry LOL I have continued to take my car to them and are satisfied at…read morethis point. When I get some money put together I will be bringing in my '88 Daytona Shelby Z. A mechanic friend worked on it and I think they may have "fixed" the repairs made by my now retired Dodge guy and now won't start.

We had car troubles while visiting Billings and despite having a day's full schedule, Quang asked…read moreme to bring it in so he could give us a better idea of what was going on with it, knowing that we were anxious to get back on the road. He gave it a short test drive with us, confirmed our concerns, and pulled it into the garage and upon raising it up, quickly and accurately diagnosed the problem as a faulty tire that had basically warped/bloated and become uneven. The car was fixed that same day and at a reasonable price. Special shout out to Danielle, who bent over backwards to shuttle us to and from where we were staying. Being from out of town, it was so reassuring to know that we were treated the same as the locals and not taken advantage of, since we were in a bind. I would highly recommend Chung Bros and would have them work on our car again without reservation. Thanks again for getting us squared away and back on the road!

I took my vehicle in to get brakes done. A week later I was back to get a caliper replaced. I…read moreinitially chalked it up to the age of my car. A year later I was back to get brakes done again, they claimed to have gotten a bad batch of rotors. A year later I was back to get a caliper replaced, the same one that they supposedly replaced before. They tried to claim it wasn't anything they did or didn't do and stated they don't know where the parts come from or what quality they are. They did eventually agree to replace the bad caliper but said they would not do any more work on my vehicles. A couple weeks later, as I was driving down the interstate the caliper came loose. Thankfully the bolt that came out completely was the top and not the bottom, that saved me from having a wheel lock up. Chung Brothers recommended that I continue driving down the interstate and tried to avoid responsibility. They did pay for another shop to work on the brakes after I threatened to take them to court if they refused. I just did work on my front wheels and found additional things missing from the brakes that reduced the lifespan but thankfully were not critical to safety. DO NOT GO TO CHUNG BROTHERS. AVOID THEM LIKE YOUR LIFE DEPENDS ON IT, IT MAY.

I needed to get my car aligned while I had it in Billings today. I had an appointment at another…read moreshop but they refused to do it when they saw it had "cameras and sensors" that they didn't have the proper tools for. I called browns at 3:40 pm and at 4pm it's was being worked on. They did a good job and got it done by 5pm. Thanks!

Brown's Auto Repair (West End) was recommend to me by a friend that really trusts them. My…read moreexperience was that they were highly professional, courteous, kind and gracious. I would highly recommend them to anyone tired of being taking advantage of by the bigger auto sales dealership repair centers. Brown exceeded my expectations and now I AM A LOYAL CUSTOMER. Thanks, Manager-Chuck!

Had strange electrical problems with my 05 jeep wrangler. These guys isolated the issue and…read morerepaired at what I thought was a very reasonable price. Also did some other unrelated work for me. I've been back for other issues and am very satisfied with their work and charges. Hard to find someone to trust. I trust their work. Definately recommend.