While we didnt decide on the purchase of an Acura MDX however, our online experience was excellent…read more Many dealers are not interested in helping out of town customers -- however these guys are first class -- I highly recommend ---Jay Vandeventer --Sales Consultant Acura of Chattanooga Office: (423) 855-5454 Mobile: (423-800-3638 Its guys like Jay that are changing the face of car sales and the public perception of dealerships....Jeff Smith Hoover Alabama

I purchased a used 2018 outback with 92k on it in may of this year. It was a little more than what…read moreI wanted to spend but it was in immaculate condition and well maintained so I thought. They put a new batter,new tire sensor,oil change. Little did I know when I went in for my first oil change at Subaru a list of way past overdue maintenance services were overlooked by Acura. I ended up spending over $1200 dollars to get the car up to date. Nothing on the vehicle history report stated that any of these required services were completed and when Subaru checked their records none were found on it either. I'm very disappointed that Acura did not take care of this before selling the vehicle. At this point I will never do business with them again in the future.

Loved our experience from start to finish. What a fabulous experience!! Everything, and I do mean…read moreeverything, went so well. Exceeded our expectations. Jeff Dumas, our salesman, was so honest, friendly, and knowledgeable. He actually cared about putting me in the right vehicle for me and not just what would make the most $. I cannot recommend Jeff & Infinity of Chattanooga enough. SO surprised to actually have a positive experience buying a car. Our experience was fabulous!! Thanks Jeff!!

If you enjoy: 1) multiple trips to the dealership for…read moreunresolved service issues. 2) getting the run around. 3) being calling the day of your appointment and being told we need to reschedule your appointment to next week. 4) being treated rudely. Then this is your place!!

I went in not expecting to trade in my car but the salesman that helped me was truly awesome!…read more Jonah Lewis was knowledgable, friendly and well spoken. highly recommend him!!!

I emailed the dealership and explained I had just moved to area from another state. Therefore I…read morerequested a loaner while they worked on my jeep and was told it wasn't a problem. After arriving and checking in with service department I was quickly told since I didn't by my jeep there then they wouldn't offer me a loaner car. I asked how I would get back to work and I was told I could call enterprise and rent me one. I mentioned to the service rep who I spoke with and I was told they weren't in service so I'd have to lease a car. I told them to cancel my service and left. I don't understand how an international company can not service its customer at any dealership around the country and take care of them properly. Worse service every!

Noah was fantastic to work with. He understood our needs and was extremely knowledgeable about the…read moreoptions.

The people at Volkswagen Village are the worst. They are rude and care only what you can give them…read moreand not what they can give the customer. We went in simply asking for a test drive; not interested in purchasing a vehicle that day, they told us no. Which sure, that's their right, but they definitely lost one customer and I will definitely be telling all my friends and family, and whoever else is interested to buy a Volkswagen to stay away from this place.

My wife and I recently came to Long Hyundai for service on our present Palisade calligraphy. While…read morethere we checked into the possibility of upgrading to the current model of the same car. The salesman Chris Hanson was so inviting and considerate and helped us review an offer we had received through an email from the dealership. As it turned out, the offer was excellent and we proceeded and purchased a new 2026 Palisade calligraphy. Chris and the financial person were excellent going through the process of purchasing the new vehicle. I have been very satisfied over the last couple years with longs Service and Support and looking forward too many years together with them. I recommend this dealership and these people highly.

Bought the prepayment package for the oil change and was told it didn't have to come back here and…read morefound out later that in fact I did have to return. Decided since I prepaid I would drive the hour to get here. After waiting an hour and a half- the tech comes out to tell me they ran out of oil AFTER draining my car. They apparently have no way to track if they are low on oil!!! Needless to say, I am canceling my prepaid and never coming back!

Roman knew everything about my new car. He was perfect in how he helped me buy my new car. I went…read morein to get my current Mercedes serviced and ended up buying a new one

I'm writing to express my disappointment with the level of service I received from one of your…read moreadvisors, Dan Hawkins. I went online to schedule a diagnostic appointment for my Mercedes-Benz sedan. After booking the appointment, I attempted to reserve a rental vehicle, but the system showed no availability for the entire month. I called the dealership and asked to be transferred to the service center. Dan Hawkins later called me back and asked what was wrong with my car. I explained, as stated in my online notes, that I needed a diagnostic check to ensure everything is in good condition for my yearly service. He proceeded to ask me the same question three times, as if my answer would change. Dan then informed me that the service center only performs basic maintenance on Saturdays, and that diagnostic services are available only Monday through Friday(note this is not mention on the dealership website -service center tab). I asked for clarification--whether my car would receive only basic maintenance or a full diagnostic check--and he confirmed it would only be basic. He then told me a rental vehicle wasn't necessary because the service "wouldn't take long," which I found misleading based on past experience. Throughout the call, Dan came across as dismissive and rushed, which made me feel undervalued as a customer. I ultimately told him to cancel the appointment, reminding him that this was not the first time I've experienced his unprofessional behavior. I'm extremely disappointed. This type of service is the reason I've hesitated to purchase another vehicle from this dealership. I hope management addresses this issue and ensures that all advisors represent the Mercedes-Benz brand with the professionalism it's known for.

The worst experience I've had with the service department. Communication was the worst. No reply…read moreto any texted questions I had. When Jeremy explained what was wrong with my car, he told me I didn't need to sign the text sent to me, giving permission to work on the car. Thus, my car didn't get worked on. He said, technical glitch. One day wasted and another half day without my vehicle. When picking up my car, I communicated what the mechanic said in the video. He storms off to his manager. Coming back he tells me the mechanic was wrong. I just wanted my car fixed without drama. The mechanic did a great job. Not happy with service management. I hope I don't need to return.

What ever u do Do not let this company work on your car…read morethey took my truck and broke parts and they are making me pay for it They sent a video to me the tech even said they broke it an they are still making me pay for the parts and labor