While we didnt decide on the purchase of an Acura MDX however, our online experience was excellent…read more Many dealers are not interested in helping out of town customers -- however these guys are first class -- I highly recommend ---Jay Vandeventer --Sales Consultant Acura of Chattanooga Office: (423) 855-5454 Mobile: (423-800-3638 Its guys like Jay that are changing the face of car sales and the public perception of dealerships....Jeff Smith Hoover Alabama

I purchased a used 2018 outback with 92k on it in may of this year. It was a little more than what…read moreI wanted to spend but it was in immaculate condition and well maintained so I thought. They put a new batter,new tire sensor,oil change. Little did I know when I went in for my first oil change at Subaru a list of way past overdue maintenance services were overlooked by Acura. I ended up spending over $1200 dollars to get the car up to date. Nothing on the vehicle history report stated that any of these required services were completed and when Subaru checked their records none were found on it either. I'm very disappointed that Acura did not take care of this before selling the vehicle. At this point I will never do business with them again in the future.

Loved our experience from start to finish. What a fabulous experience!! Everything, and I do mean…read moreeverything, went so well. Exceeded our expectations. Jeff Dumas, our salesman, was so honest, friendly, and knowledgeable. He actually cared about putting me in the right vehicle for me and not just what would make the most $. I cannot recommend Jeff & Infinity of Chattanooga enough. SO surprised to actually have a positive experience buying a car. Our experience was fabulous!! Thanks Jeff!!

If you enjoy: 1) multiple trips to the dealership for…read moreunresolved service issues. 2) getting the run around. 3) being calling the day of your appointment and being told we need to reschedule your appointment to next week. 4) being treated rudely. Then this is your place!!

I went in not expecting to trade in my car but the salesman that helped me was truly awesome!…read more Jonah Lewis was knowledgable, friendly and well spoken. highly recommend him!!!

Well, another adventure with Crown. I have had less than pleasant experiences when getting work…read moredone at the two Crown dealerships which I wrote previous reviews on each. However, I thought I had lifter issues, so I had my 1500 Ram towed to the Chattanooga Crown dealership. I thought I would try them again since they were close to my house. The analysis cost was $209. The exhaust manifold was the problem, and they quoted me a price of $2704 to repair it. They had to order the parts which took about a week. They called me when the parts came in and scheduled my appointment for Friday at 8 am. When I arrived to drop off the truck, I was told by the service advisor they would not be able to work on it on Friday, but I could take my truck home and bring it back next week if I wanted. I was a little irritated but left it there. On Monday, I did not hear from them so on Tuesday around 11 am I texted them and asked when it would be done. They texted that the tech had it now and it would be done tomorrow, Wednesday. By 11 am on Wednesday, I had not heard back so I texted them and was told it would be done today. I had not heard anything by 3:15 pm so I called the advisor, but no answer. At 4:16 pm I received a text my truck was ready. Summary. First, be aware they will not take a check and charge a 3% fee to use a credit card. I decided to get cash to pay the bill, so I picked up the truck the next morning. A number of recommended maintenance items were identified as part of the $209 analysis. This included a tune up ($928), differential fluid exchanges ($667), and replacing the drive belt ($528). I was going to have them perform these tasks, but the cost were significant so I decided to check with another repair shop. They quoted a price to perform the same work that was $900 cheaper. Needless to say, I dropped off my truck on Monday morning at 8 am and I picked it up at 1:30 pm the same day. No excuses and friendly thanks. Oh and no fee for using a credit card. Looking back, I should have obtained an independent estimate for exhaust manifold repairs as well. As for the Crown interaction, I am disappointed with this experience as well as past ones I have had with them. Paying a premium price for repairs, I expected premium customer service.

Noah was fantastic to work with. He understood our needs and was extremely knowledgeable about the…read moreoptions.

The people at Volkswagen Village are the worst. They are rude and care only what you can give them…read moreand not what they can give the customer. We went in simply asking for a test drive; not interested in purchasing a vehicle that day, they told us no. Which sure, that's their right, but they definitely lost one customer and I will definitely be telling all my friends and family, and whoever else is interested to buy a Volkswagen to stay away from this place.

My wife and I recently came to Long Hyundai for service on our present Palisade calligraphy. While…read morethere we checked into the possibility of upgrading to the current model of the same car. The salesman Chris Hanson was so inviting and considerate and helped us review an offer we had received through an email from the dealership. As it turned out, the offer was excellent and we proceeded and purchased a new 2026 Palisade calligraphy. Chris and the financial person were excellent going through the process of purchasing the new vehicle. I have been very satisfied over the last couple years with longs Service and Support and looking forward too many years together with them. I recommend this dealership and these people highly.

If I could give 0 stars I would. I have never been lied to like I have at this dealership. I was…read moretaken advantage of for multiple items but I'll give you the 1st issue. I was quoted $28999, see the price written on the attached, because they "wanted to move the 2024 cars off the lot". After working out the financing 2 days later they said it would be $4500 more even though the price was still listed at $28999 on the website, see the add attached with the date that I went in to purchase the car. The finance manager lied to me, and the GM did absolutely nothing. The extended warranty, that I told them I don't want, Wells Fargo (finance company) says it will take 12 weeks to return. Just another way to charge me interest. Stay away from this dealership and Wells Fargo, they treat women, especially those over 65yo like we are stupid.

Roman knew everything about my new car. He was perfect in how he helped me buy my new car. I went…read morein to get my current Mercedes serviced and ended up buying a new one

I'm writing to express my disappointment with the level of service I received from one of your…read moreadvisors, Dan Hawkins. I went online to schedule a diagnostic appointment for my Mercedes-Benz sedan. After booking the appointment, I attempted to reserve a rental vehicle, but the system showed no availability for the entire month. I called the dealership and asked to be transferred to the service center. Dan Hawkins later called me back and asked what was wrong with my car. I explained, as stated in my online notes, that I needed a diagnostic check to ensure everything is in good condition for my yearly service. He proceeded to ask me the same question three times, as if my answer would change. Dan then informed me that the service center only performs basic maintenance on Saturdays, and that diagnostic services are available only Monday through Friday(note this is not mention on the dealership website -service center tab). I asked for clarification--whether my car would receive only basic maintenance or a full diagnostic check--and he confirmed it would only be basic. He then told me a rental vehicle wasn't necessary because the service "wouldn't take long," which I found misleading based on past experience. Throughout the call, Dan came across as dismissive and rushed, which made me feel undervalued as a customer. I ultimately told him to cancel the appointment, reminding him that this was not the first time I've experienced his unprofessional behavior. I'm extremely disappointed. This type of service is the reason I've hesitated to purchase another vehicle from this dealership. I hope management addresses this issue and ensures that all advisors represent the Mercedes-Benz brand with the professionalism it's known for.

The worst experience I've had with the service department. Communication was the worst. No reply…read moreto any texted questions I had. When Jeremy explained what was wrong with my car, he told me I didn't need to sign the text sent to me, giving permission to work on the car. Thus, my car didn't get worked on. He said, technical glitch. One day wasted and another half day without my vehicle. When picking up my car, I communicated what the mechanic said in the video. He storms off to his manager. Coming back he tells me the mechanic was wrong. I just wanted my car fixed without drama. The mechanic did a great job. Not happy with service management. I hope I don't need to return.

What ever u do Do not let this company work on your car…read morethey took my truck and broke parts and they are making me pay for it They sent a video to me the tech even said they broke it an they are still making me pay for the parts and labor