Due to my recent experiences and review of the Rome Shorter Ave. Enterprise employees, and at only…read morethat specific location (nearly all of them), with the exception of one very nice lady, and for her, along with the following, I will give all the available stars. (I did communicate with them all in person, and on the phone through the duration of my one week rental, plus an additional four day rental, a week later) In my opinion, they all shared an overwhelming and obvious to me, belief that the customers of Rome, Georgia, could be treated disrespectfully because, as it was spoken to me and I stated in my previous review "have no other real option for car rental service for many miles away". Unfortunately, the bad treatment continued during the process of my second rental and it was relayed to me by two different employees, their dissatisfaction with my review of their store and how it reflected on them. My message to those two individuals is, if you do not want a bad review, then please treat your customers with the utmost respect. When picking up a rental car, most people can be in a hurry and can feel desperate to get out the door and onto their vacation or whatever their destination is, and for that could be easily taken advantage of. Also, due to the 'outsourcing of customer service complaints through the website chat,' not much was able to be accomplished by myself and others, that I was able to observe for many of the reviewers 'legitimate complaints'. And folks I'm just saying, please be honest (with yourself and other customers reading your reviews), and much less on the petty nitpicking, when making a complaint. However, and soon to be onto the good stuff and most important part of my second (as it was previously in fact, referred to " I read the novel you wrote") invitation to review. I did in fact, make it through to the district/regional manager who, (I was told by an employee sort of flippantly, during the checkout of my second rental), "he has only been the district manager here for a few weeks, but he seems to be pretty good". My guess is he was relocated specifically to fix the Shorter Ave problems, and do feel it important to note. Also, could take a few lessons from the Cartersville store and encourage you to check out my review there as well. I like to think of myself an average chick, and I believe everyone should be treated equally. *****As I was saying... onto the good stuff! 'Mr. K' the regional/district manager quickly contacted me after he received my complaint on the rental, to show deep concern for my experiences. He went over and beyond any expectations to keep me as a very happy customer. As I have said to you personally, you are a wonderful manager and I am very grateful for you!! Thank you again, Mr. K!! You have changed my opinion from the previous, and I have full confidence that the Rome Shorter Ave. location will be brought up to the Enterprise standard and is in the process of receiving a much needed overhaul of their customer service training. I look forward to this, as I have been an Enterprise customer for over 20 years and have never felt the need to complain of any other Enterprise location. I greatly value our communication, and value the convenience of this local business! I have full confidence and extreme appreciation for 'Mr. K' in taking my complaint and doing everything he possibly could to make me a happy customer again! I am grateful for the district/regional management of this Enterprise and I look forward to my next visit to the Shorter Ave. store again! I would also like to encourage anyone with a bad experience at this location to give them another chance! I do believe you will be pleasantly surprised!

I rented a car from enterprise in Rome ga. I bought the extra insurance and was broke down 18 of…read morethe 24 hrs. The car was rigged and zip tied at the bottom. The person who was supposed to your Tow the car called and cussed me out saying I need to call AAA. I was Nevery compensated in any way for my trouble. The manager there is rude and i definitely would never recommend enterprise.