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Automax Rent A Car

3.7 (6 reviews)

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Automax Rent A Car Cartersville - 15 Passenger Comfort Bus

Automax Rent A Car Cartersville

3.7(3 reviews)
0.0 mi

I made a reservation with AutoMax for a family trip to Yellowstone that we had been planning for…read moretwo years. I clearly communicated our destination when requesting a quote online, as well as in person when I went to see the vehicle in person. My quote included "unlimited mileage" (see attachment) and the reservation summary that I signed also included a $0 charge for mileage (see attachment). As I mentioned, I also talked to one of AutoMax's employees in person and told her our trip was to Yellowstone. However, a week before our trip, when I called to confirm the reservation, I was told they do not offer unlimited mileage to my destination. I brought up the quote, reservation summary, and discussions with the employee but AutoMax would not honor their agreement. Any reputable business would have accepted responsibility and tried to fix the problem, however, AutoMax showed no willingness to rectify the situation. Their poor communication, mediocre customer service, and unprofessionalism almost cost our family a once-in-a-lifetime trip. Had I not called to confirm, I would have been charged close to $2,000 in extra charges upon return. I understand people make mistakes, but I also believe a business should do what's necessary to fix an issue that they have caused. If you use AutoMax, get everything in writing and confirm your agreement early and often.

Very friendly and professional, got me a car quickly when mine broke down. It's a family-owned…read morebusiness and it's nice to have a non-corporate interface.

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Automax Rent A Car Cartersville - Quote which clearly identifies the destination and clearly indicates unlimited mileage.

Quote which clearly identifies the destination and clearly indicates unlimited mileage.

Automax Rent A Car Cartersville - Reservation summary showing a $0 charge for mileage.

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Reservation summary showing a $0 charge for mileage.

Automax Rent A Car - carrental - Updated June 2026

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