Holy cringe- it's sad and laughable at the same time how clueless and miserable workers here are!…read moreOr better say- some of them. Calling an official document "just a photocopy" when Social Security office AND different BMV recognized right away it was the OFFICIAL DOCUMENT. I got instant second hand embarrassment for that "assistant manager" she said she was (not sure about her name- old, overweight, caucasian with glasses). Tax documents accepted as proof of address- not according to her, but listed on their own instructions. Car insurance bill- same as above! Social Security Card mailed to me- nope! I just went to a different BMV and had no issues whatsoever. The poor soul yelled as I was walking away "what a gross person". Must've been looking at her mirror idk lol

They were professional, polite and the service was fast, the clerk that assisted me was Amazing…read more Thank you Sir.

These ladies are great, and they are no nonsense. Be sure to check the DMV website before you come…read more You need to bring the exact paperwork to get whatever you need. Payment is cash or check. I needed a handicapped car hanger. They are for 1-5 years. The first prescription I brought from the doctor didn't have an expiration date. I got another that said lifetime, so the lady let me call the doctor's office to ask for another script for five years, and to fax it to the office. I did that in the car. When I went back in 15 minutes later, the fax was there. A hanger is $5. I paid cash and left.

Very rude and curt employees. I looked at the website to see…read morewhat documents I was required to bring with me. The black woman with the long off colored wig waited on me twice in one day. She wants power over you and doesn't care how many times you must return,! She doesn't care about serving customers and gives them misinformation so they have to return another time or day! I brought all the correct documents and she was forced to look it up finally! Go to Bedford, even if it's a longer drive. They are so professional there and don't mislead you.

I was at the BMV today on Taylor Rd in Cleveland Heights. I waited less than 5 minutes the ladies…read morewere very helpful and got me in and out. There were about 5 ladies who were working in the BMV and they were all pleasant and professional. I would definitely recommend this BMV based on the service I received today.

I don't know why people complain about this place. I don't mind going here there's usually no wait…read more All the people are friendly and helpful. I can't say enough about geauga county employees. They all do a good job! And I believe they all like their job! Keep up the good work!!

No wait, clean facility and incredibly professional employees! What more does a 70-year old woman…read moreneed or want?

Quickest I've ever been out of a bmv!! Helpful quick friendly service. I went to three bmvs before…read morethat were completely packed

The man with a long hair is very rude he should not working there or in any other customer service…read morebecause he has a mayor attitude..I only give one star to this place because the other workers..not him.

I'm from another state (Maryland) and very familiar with licensing there. So I was delighted with…read moreour well-organized and professional experience at the Parma Heights Bureau. We were in and out in lets than 30 minutes with new title in hand.

My parents came here to get my dad's id which was expired replaced with a new one. They came to…read morethis location and was told more info was needed since my dad was from Puerto Rico. My parents came in with his birth certificate and paper from the IRS and was told that the paper from the IRS was invalid. Since when is the government letter considered invalid. The old man there was the worst person ever and even racist towards my parents and we will not be coming here again. My parents are the nicest people you'll meet but you're gonna hear them when they are blatantly being treated rudely. I have something for the old man that thought he could treat my parents like that. I left it in the photo

I love going to this location for the stickers for my car…read more They have a fast lane and I'm in and out in 5 minutes. The staff is very friendly.

Was just at this location recently and still rate 5 stars. Staff friendly and Very efficient as…read morewell as knowledgeable. Been going there for years and highly recommend. Thank you.

A very nice lady accommodated with my need! Electronically standing in line so you can wait in your…read morecar. I have special and complicate situations but the lady staff there helped me in detail with patience. She even rescheduled with me to come in another day when things can not be solved on the same day. Very nice experience and things worked out beyond my expectation.

If I could give 0 stars I would. I was yelled at when I entered. Very nasty, rude and impatient.read more

Came on a Wednesday at 12:30 pm. 45 minute wait. Yikes, fortunately, no worries, can go the…read morenext day first thing in the morning. Arrived at 8:15 a.m. one person seated, two at the counter. Great 4 minute wait it says on the screen. Super, we will be in and out before my dad needs to arrive at his Physical Therapy session. Well, after waiting 10 minutes, his number is called. Annemarie was very helpful and pleasant. She processed his temporary handicap sticker request (due to joint replacement surgery) that took about 10 minutes. We were out of there at 8:54 am I can't explain the timing. There were two others working. Two of the three seemed to work with speed, one not so much. She was at her computer having her coffee and taking her morning meds. Maybe paperwork job. I don't know, but it seems these poor ladies could use some help if it's such a delay when three is hardly anyone there versus when they get there peaks like lunch time and after work. Note to self, don't go if you're pressed for time.

Super Rude, unkind, heartless managers! I called. It was about 4:58 and I told him my husband was…read morecoming back from his doctors office because he needed to get a temporary handicap parking permit, he was approximately 3 to 4 minutes away, so I asked if they could just wait a couple minutes please? The guy on the phone was very nice. He checked with the managers and they said nope they won't do it. They shut everything down already they know as well as me they could've reopened it just for a minute to help somebody but that's how people are nowadays aren't they? We won't be going there anytime God bless you young man you were very kind. Thank you for trying.

Mostly non-sensical, irrationally poor service, but they get the job done... a few kind employees…read morewho seem to enjoy their job, the others, it's like they would rather be getting teeth pulled than be there.

Checked in online, and the website told me I just had to be in line before closing time/5pm. Got…read morethere at 4:55 (I left work early because you know, some of us have full time jobs and cannot take off because we work in healthcare), and when I walked in to the unlocked door, the woman was shaking her head "no," and the girl at the door told me I'd have to actually come back a different day because they "already shut everything down." So I guess they can shut all of the computers off before closing time at this location and waste everybody's time.