These ladies are great, and they are no nonsense. Be sure to check the DMV website before you come…read more You need to bring the exact paperwork to get whatever you need. Payment is cash or check. I needed a handicapped car hanger. They are for 1-5 years. The first prescription I brought from the doctor didn't have an expiration date. I got another that said lifetime, so the lady let me call the doctor's office to ask for another script for five years, and to fax it to the office. I did that in the car. When I went back in 15 minutes later, the fax was there. A hanger is $5. I paid cash and left.

Came on a Wednesday at 12:30 pm. 45 minute wait. Yikes, fortunately, no worries, can go the…read morenext day first thing in the morning. Arrived at 8:15 a.m. one person seated, two at the counter. Great 4 minute wait it says on the screen. Super, we will be in and out before my dad needs to arrive at his Physical Therapy session. Well, after waiting 10 minutes, his number is called. Annemarie was very helpful and pleasant. She processed his temporary handicap sticker request (due to joint replacement surgery) that took about 10 minutes. We were out of there at 8:54 am I can't explain the timing. There were two others working. Two of the three seemed to work with speed, one not so much. She was at her computer having her coffee and taking her morning meds. Maybe paperwork job. I don't know, but it seems these poor ladies could use some help if it's such a delay when three is hardly anyone there versus when they get there peaks like lunch time and after work. Note to self, don't go if you're pressed for time.

Bureaucracy at its best, I felt I was back in Soviet Union. It took over an hour to do a new KAYAK…read moreregistration and Linda the manager was going from window to window and giving me forms one at the time and let me sit there and wait. After over an hour it was time to pay and hand her my credit card and she says cash only. No where there are signs on communication that it's cash only agency. Not even a check. I said I have to get back to work but I will be back next week so please hold my paperwork so I don't have to repeat it again. This was Friday, I come back on Monday and signed in with 47 minutes wait time, when I get to her she responds I remember you and I voided it. I asked her to hold it but she didn't think I was coming back. She must love her power job. Yuck!

They were professional, polite and the service was fast, the clerk that assisted me was Amazing…read more Thank you Sir.

Holy cringe- it's sad and laughable at the same time how clueless and miserable workers here are!…read moreOr better say- some of them. Calling an official document "just a photocopy" when Social Security office AND different BMV recognized right away it was the OFFICIAL DOCUMENT. I got instant second hand embarrassment for that "assistant manager" she said she was (not sure about her name- old, overweight, caucasian with glasses). Tax documents accepted as proof of address- not according to her, but listed on their own instructions. Car insurance bill- same as above! Social Security Card mailed to me- nope! I just went to a different BMV and had no issues whatsoever. The poor soul yelled as I was walking away "what a gross person". Must've been looking at her mirror idk lol

BMVs are typically a place to dread. This spot, not so bad. The appearance of the location is dated…read morebut if you can look past that you'll appreciate the efficient processing times. The team of 3 - 5 employees works through 2 separate lines (licenses in one, registrations/plates in another) very quickly. If you are prepared with all your documentation, you can be out of here in under 20 minutes! I went in today for a license renewal and was out in 15 minutes. Some background: I had 2 people ahead of me that were processed while I was in line, I filled out a paper form, I took a vision test, I took two temporary photos and paid in that span of time. I'd say that's pretty efficient. Considering the job at hand, I'd say the employees were pretty chipper. I'd return to this location.

I have always been quite pleased with the service and efficiency of this BMV. I tell everyone how…read moregreat things flow and will never go to another BMV as long as I live in this area!!!

Mostly non-sensical, irrationally poor service, but they get the job done... a few kind employees…read morewho seem to enjoy their job, the others, it's like they would rather be getting teeth pulled than be there.

Checked in online, and the website told me I just had to be in line before closing time/5pm. Got…read morethere at 4:55 (I left work early because you know, some of us have full time jobs and cannot take off because we work in healthcare), and when I walked in to the unlocked door, the woman was shaking her head "no," and the girl at the door told me I'd have to actually come back a different day because they "already shut everything down." So I guess they can shut all of the computers off before closing time at this location and waste everybody's time.

There were only 3 people in front of me when I came in. Line moved fast. Thought that was a great…read moresign until it was my turn and realized some workers are just punting what should be their actual jobs to the internet. I had come in to update my drivers license address. I was told to go do it online.

Wonderful experience. The get in line on line option allowed me to stay in the car until they…read moretexted me to come in. Once inside the workers were motivated to move things along in a very nice way.

Very rude and curt employees. I looked at the website to see…read morewhat documents I was required to bring with me. The black woman with the long off colored wig waited on me twice in one day. She wants power over you and doesn't care how many times you must return,! She doesn't care about serving customers and gives them misinformation so they have to return another time or day! I brought all the correct documents and she was forced to look it up finally! Go to Bedford, even if it's a longer drive. They are so professional there and don't mislead you.

I was at the BMV today on Taylor Rd in Cleveland Heights. I waited less than 5 minutes the ladies…read morewere very helpful and got me in and out. There were about 5 ladies who were working in the BMV and they were all pleasant and professional. I would definitely recommend this BMV based on the service I received today.

Let me just start off by saying.. I hate anything to do with title work or the DMV - I cannot…read morestress this enough. We recently bought a car and I had to get the title transferred. I've never been to this location, so I wasn't sure what to expect. I've had nothing but bad experiences in the past. However, when I arrived - I was instantly greeted. They were busy but they made sure to let me know that I they would help me next. That little bit alone made me feel better - I wasn't forgotten, pushed aside or rushed. Only a few minutes had passed, then a lady came to the counter to help me. She looked over my paperwork and told me my total. I paid and then she has told me it would only be a few minutes, she would call me back up when everything was done. I maybe sat for 5mins max. I was able to get my new title and be on my way in a jiffy! This made me extremely happy.

A very nice lady accommodated with my need! Electronically standing in line so you can wait in your…read morecar. I have special and complicate situations but the lady staff there helped me in detail with patience. She even rescheduled with me to come in another day when things can not be solved on the same day. Very nice experience and things worked out beyond my expectation.

If I could give 0 stars I would. I was yelled at when I entered. Very nasty, rude and impatient.read more