About the crew at Automotive Professionals in Columbia Falls. Let me tell you: kindness wins. These men didn't just shuffle me into a waiting room with a shrug. They cared. They wanted me safe and swiftly back on the road. They explained, reassured, laughed with me, and offered help in ways they didn't have to. They wouldn't even take payment until my part is here and the job is truly finished. I've been to plenty of dealerships and shops over the years, and usually it's... well, let's just say it's a "necessary evil" kind of experience. But these fellas? They turned it into something else entirely. Something human. Something good. read more

Automotive Professionals - Also, Dirk, who owns this towing company, is a fantastic human! - Auto Repair Near Me - Columbia Falls, Montana

They were very friendly and nice, the bill wasn't but have you looked under the hood of a Jeep Grand Cherokee? It take a couple if hours just to get to the main parts of the engine... the engineers who designed it obviously never intended on working on them.... Lol The guys are friendly n great! read more

We travel full time pulling a 5th wheel. While in Columbia Falls we used Automotive Professionals twice for our 2019 Silverado 3500. Troy and his team were awesome both times. The 2nd time involved the emission system failing. They were able to track down the main part needed. While doing so they checked on us to make sure we were ok and had everything we needed. They went above and beyond in solving our challenge. read more

Automotive Professionals - Auto Repair Near Me - Columbia Falls, Montana

I will preface this by saying I did not have any physical mechanical work done on my car so I cannot speak for the quality of their work. I was purchasing a car from out of state and wanted to do a pre purchase inspection prior to buy for piece of mind. they were able to get me in quick which was nice. however, after i purchased it and drove it home I noticed multiple issues with the car the were clearly over looked and not stated on the inspection sheet i was given such as an oil leak and a power steering fluid leak, told me brakes had good life left and would be able to make it to next summer and they are now squealing when stopping. not really sure what i paid for if they clearly missed two large issues that any shop would've been able to spot the second they got it on the lift. will now have to sink more money into this car to bring it up to the standards of what i thought i was getting originally. read more

These people are top notch in our book. Our rental car started having issues just before we were about to enter Glacier. We were very nervous to go into the park, as there is barely any cell service and we didn't know if it was a serious issue. They immediately helped us out by running the computer code on the car and discovered it was a circuit issue that was not an issue that would cause us or the car any harm if driven, but that should be addressed at some point. They sent us on our way and would not accept any form of payment other than our sincere thanks, peace of mind and gratitude. Gotta love honest, good people! read more

Was from way out of state, November of 2022. Cold outside and no place to work on my truck. Truck had multiple problems and every diesel repair shop within 30 miles of Kalispell was booked out for 4 to 5 weeks, including Automotive Professionals. Yet, due to my serious problems and no place to stay, the people at this shop and Blaze, squeezed me in and worked on the truck whenever they had time. I had to be patient, but they got me and my nightmare truck out the door and back on the road. They went WAY above and beyond what could be expected. Not many places will do that, infact no other shop in the Kalispell area. Thank you all very much. Jim from Green Bay, Wi read more

We're so grateful for Don and Al helping us out in a tight spot! We noticed a burning smell coming down the hill in Glacier and had trouble in a crowded holiday weekend finding a mechanic who could help us out late in the day. These guys took a look right away, even though it was closing time, and were very thorough and professional. They ending up diagnosing the problem as too much brake fluid (which caused brakes to heat up when riding them down the hill) and took some of it out. Since they didn't replace anything they didn't even charge us! (and spent a lot of time checking everything out and doing a test drive trying to replicate the problem). We would highly recommend them! read more

Our vehicle lost power steering while in Glacier, and we had only a couple days left to visit Glacier. This shop saved our vacation by fixing the power steering right away and we got to go on the "Going to the Sun Road". The mechanic was professional and nice. God bless shops/mechanics like this that step up and help people when they are travelling thru an area. read more

First of all, let me be clear, this is the WORST business that I have ever made contact with in my life. If I could give them negative 5 stars I would. The owners were very rude, and they kept my car for 6 1/2 months, yes you read that right SIX AND A HALF months!! I had brought my car in at the beginning of July to have a small motor problem done, it is now the middle of December. The owner had told us it would take 2 weeks to get finished and 7 months later it still wasn't. They kept adding time to the finish date and never got to actually working on my car. We had tried to call them several times to get updates but they always said they were too busy to talk or made excuses and I never got a callback. Several times I had to explain to them that I needed this car to be done soon because the car I had was breaking and was getting dangerous to drive. They did not seem to care what so ever and now almost 7 months later I still have a broken motor. Soon enough it got to the point where they would not answer my calls at all so we went down to the actual shop to see what was going on and they completely ignored us. Could not even talk to anyone but the secretary, yet left again with no answers. They showed very little respect for their customers and from what I've heard I am not the only one who has had a terrible experience here. Finally, we found a new mechanic and told the shop that we were going to take the car to somewhere else and they responded with very rude comments saying that if they couldn't fix the car then nobody else could and asking for the new place we were taking the car to. It was very unprofessional and left us feeling very unsatisfied. Finally when we went to pick up the car they had taken apart the motor into pieces and threw it into the car, yes they threw all the old pieces into the car for us to deal with. This place was very bad and I WOULD NEVER RECOMMEND ANYONE TO THIS BUSINESS! Unless you are looking to never see your car again. Take the extra money that it is going to cost you and go to a better mechanic, trust me it is worth it to go somewhere else. read more

This is a great family owned business. They always fix my car as fast as they can and they always get the job done right. The mechanics are friendly and very helpful. I highly recommend getting work done here. read more

These guys took great care of me and my vehicle. My car broke down on my way to work. They helped me avoid the cost of towing by using their pick-up and a tow rope to get the car to their shop. Took care of the problem and had me back in my vehicle by the end of the day. All the repairs were reasonably priced. I feel confident bringing my car here for repairs. read more

I was traveling through (visiting Glacier NP) and had them replace my power steering pump. They initially said they were booked but since I was traveling through and couldn't wait, they would work me in. Everyone there was very friendly, it looks like a very well run facility and they did everything as I would want and at a very reasonable price. Thanks to them for helping me out and not gouging me just because I'm a traveler! read more

Do not go to Automotive Professionals! I am a small business owner with a food truck and the "professionals" can't seem to do much right! The previous owners of my truck had taken the truck to these clowns before I owned it and I have taken it three times for various mechanical issues only because I do not know where to take a 1 ton diesel food truck for maintenance. My previous visits have included the "professionals" ordering the wrong part(which meant more time and money wasted) and ordering the right part but the wrong size. My most recent visit has been for a fuel injection issue that has taken at least 2 weeks to fix. I have asked consistently for updates and progress reports but can not get Al the owner to call. I have had to visit to get answers and still nothing definitive. I have begged and tried to make them understand that my food truck is not just my family wagon or my commuter vehicle it is my business and how I provide for my family! But Al and his crew have no consideration of concern for me or my situation. I also find Al to be dishonest because I have asked for factual information about when my parts were ordered and when they arrived but all I get is excuses and vague answers. For example.... I called (again) for a progress report on Tuesday morning because the truck was supposed to be done Friday or Monday. Al told me the part hadn't come in yet I asked when was it ordered? Where is coming from? When will it arrive? Very basic questions but I got excuses and a load of bullshit. I asked Al to please call with updates, he did not. I called again Wednesday morning, Al said the part miraculously appeared at 445 Tuesday . I would assume that receiving the part and knowing your mechanics would be getting to work on my truck Wednesday morning would be progress that should be shared, and I would of slept much better knowing the part was here. But no phone call! When I asked Al why he didn't call and let me know he said "the shop closes at 5 and there wasn't time." WTF! When speaking with Al Wednesday morning he said they were working on my truck but he would not give any information about when it would be completed. I asked AGAIN, please call me today with an update because it makes a huge difference if my truck is done in the morning or the afternoon and I have people depending and planning on me having my truck. Would you believe I didn't get a phone call? I was forced to drive to the "professionals" to get an update myself. Of course Al was not there but I spoke with a mechanic and asked him to tell Al I was here and to call me. No phone call. I showed up Thursday morning and 8 am and again asked Al about my truck and I got excuses about why it's not done. All of a sudden he informed about how he moved my truck to the front of the line of work to be done and they were working as fast they could. When I dropped the truck off 2 weeks ago I asked how long should it take to get done, Al said end of the week or Monday, Tuesday. No mention of trying to fit me in or doing me some sort of favor. Another reason to not trust anything he says. I told Al that I wasn't leaving Thursday without my truck so I sat in the waiting room all day. 4 pm came around and they had finished my truck and were topping of fluids and getting it ready for the road. I left for 30 minutes to go home and get my wife to drop me off so I could drive the truck home. In that short time they broke my truck!! Apparently, the "professionals" busted a piece of my engine because they tightened it to much! Do you think Al would apologize or take accountability? Nope. I asked "how did that happen?" he said "I think one of my guys tightened it to much" I said "you think?" His reply was probably. No apology, no accountability.I asked what now, he said he would take the part to a welder first thing Friday morning and it "should take an hour or so." As I type this review I am again sitting in the waiting room and I have been here for 3 hours this morning with no part and nobody working on my truck! This fiasco has cost me money because I have had to return deposits that people had paid me for events, I have had to cancel arrangements with business owners that I was supposed to be selling food at, and have had a dozen phone calls or messages about where my truck will be selling at and I can't give them any answers other than it's in the shop. I know mechanics are mostly like lawyers and you can't particularry trust them but if this didn't happen to me I would not believe it. The level of ineptitude and lack of respect and accountability for their customers is shocking and extremely frustrating. I will tell anybody who will listen that not only is Automotive Professionals a completely stupid and ironic name because there is nothing professional about them except what they charge, and that you would be better off watching youtube and fix your vehicle yourself because it will probably take you just as long and be just as frustrating! read more

If I could give a negative star rating, I most definitely would. Poor workmanship. Dishonest. Price-gouging. Do not stand behind their work. I paid thousands of dollars, literally, to have some work done on my truck. After a long 2 month wait (way too long - not working on my truck as scheduled), I got my truck back in nearly worse condition. Parts broken and not replaced, or just put back on damaged. Also was charged for items they broke. The work that did appear good initially began to fail within six weeks! I have had to fix multiple problems they didn't correct or newly created issues myself and am having to look elsewhere to have more complex things corrected. Lastly, the bill handed to me was nearly $10,000.00 - yes, you read that correctly, TEN THOUSAND DOLLARS over the quote I was given by them before I left my vehicle in their 'care'. At no point during my vehicles stay with them was I notified of how outrageously over-budget they were and more-so, was not given a straight explanation to the absurd billing when I questioned it. Instead, I was met with anger and insults for questioning. Personally, I had an absolutely AWFUL experience and would HIGHLY recommend looking elsewhere. read more