We had a stress free buying experience with our salesman Hector Corona. The drive in from Round Rock was well worth it. This was one of our better vehicle buying experiences. I love my Ford F150. Two thumbs up. Thank you Hector and the AutoNation team. read more

AutoNation Ford Arlington - Car Dealers Near Me - Arlington, Texas

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I RECOMMEND THAT YOU GO ANYWHERE ELSE! I have a SERVICE BULLETIN with the exact service procedures, diagnostics steps and parts list. I call this place to get an appointment. First the guy said he doesnt need the TSB number. Then tells me that I need to drop my car off for 3 days to be diagnosed and THEN they can schedule any repairs. I told him that I know exactly what service I need and that the TSB even gives the number of hours to complete the repair for each step of the process, keep in mind, the TSB was issued by FORD. So then he tells me, that I , "will have to drop the car off and get behind everyone else who got there before me to have it diagnosed.". It upset me at first but the audacity was actually a bit funny. I told him that will not work for me AT ALL, thank him for wasting my time and promptly hung up. WHAT A JOKE!!!! read more

Nasty dealership with poor managers. Clean your parking lot and your cars. I drove 45 minutes plus to see a truck which sustained water damage from rain. Did not clean the truck for the scheduled appt. but wanted to charge full price! Don't waste your time dealing with these people. Typical Autonation! read more

Service Advisor Jayleen took care of my mustang repairs and recalls were fast and kept me updated Autonation Ford Fort Worth read more

AutoNation Ford Arlington - Car Dealers Near Me - Arlington, Texas

I almost didn't come to this location because of other reviews but they had exact vehicle I wanted. The other one available was 3 hours away so I took my chances. So glad I did! Had a great experience. They have a new sales manager who was super nice and on his guys making sure they were following through with everything. The car sales guy Nathan was absolutely awesome! Highly recommend him! He made us feel comfortable, let us explore the truck a bit, and was straightforward. I had a trade in that I was upside down on and they did me right by that too. I would purchase from Nathan and Auto Nation again based on this experience. read more

AutoNation Ford Arlington - 2025 Ford Bronco Heritage - Car Dealers Near Me - Arlington, Texas

This is by far the worst service department on the planet! Hope you're not in a rush or in urgent need because this is not the place to go! These are the most incompetent service advisors ever, they don't return calls or give an accurate update read more

Excellent experience buying here! Highly recommend you visit for a new or used vehicle!

Mahmoud helped us throughout the process of buying a new car. He was very patient and helpful even with my stubborn dad lol. The staff were friendly. And our vehicle was cleaned and fueled up while we were filling out the paperwork. read more

They had my vehicle 9 days and it's still not done. Dropped it off for a recall , called the advisor and the main line for service since 8:30 am and no answer. Had to take an uber just for them to tell me that it would be done by the end of the day. Will not be back to this place. DO NOT RECOMMEND!!!!! read more

My wife and I had just purchased a 2017 f150 a few weeks ago. Our sales consultant Mike Halasa was awsome. He and our finance consultant Kyron made the whole buying experience smooth and stress free. A+++ A week later our truck had a check engine light. Our Service advisor Peggy C. took care of the service. She knew exactly what the needed to be done and made the whole repair go smoothly. We were taken care of and treated with respect, A+++ to the Service Department. Autonation Ford Arlington gets A+++ for a wonderful buying and service experience. Thank you read more

Joke of a dealership they have zero care for the customer I got 4 offers on my truck they was by far the lowest and didn't even care to go up a dollar and would not budge a dollar off there truck I literally told the salesman go down 1 dollar on ur truck and up 1 dollar on my trade in and he said we ain't going to budge a penny read more

I visited this dealership today for a scheduled appointment, but I left without getting my car serviced due to a disappointing experience. I've previously gone to another Ford Dealership, where I've consistently received excellent service.  Since Autonation is closer, I decided to try them out for a recall service over the summer, and I thought I'd give them a chance for my oil change and tire rotation as well. Unfortunately, I was shocked by the pricing and the lack of support I received.  The representative at the counter was unwilling to help me find a solution, such as a coupon or any type of assistance. It felt like my business wasn't valued because if I wasn't willing to pay nearly $200, it seemed like someone else would, so "too bad" for me. I was quoted approximately $204 for an oil change, tire rotation, and wiper blade replacement, plus a labor charge for the wiper blade installation. I find this unreasonable. The other dealership offers better customer service, lower prices, and a complimentary tire rotation so I won't be back! read more

Ms. Hendrix, We Still need the next temporary tag for the truck while my son is getting the emissions testing completed. This entire process has been frustrating given the lack of administrative procedures to ensure the vehicle was registered correctly. I suggest that you work to get a collaborative task manager in place to ensure everyone knows the status of each task and who's responsible for action. Further, management would have oversight to ensure employees are accountable and actually doing their job. I personally have to reach out for progress checks and to follow up with your dealership to prevent my son from driving with an expired tag... that's several times now! Your dealership consistently gets poor reviews online because of just this type of behavior and poor service. If I were in charge of your dealership I would fire people performing at this level. read more

So I had an service appointment for 5/16/2024. I drove all across town in torrential rain and accidents. Took me over 1 hour and 15 mins to get there. Just for Dave Morrison the assistant service manager to send me away without even looking at my car. I was told to come back in 10 days on may 25th because they're behind. Didn't want to. Yet I regretfully rescheduled anyways. Now I get a call from AutoNation ford saying I need to reschedule my appointment because I missed it. I call back to see what's going on, and they say I don't even have a appointment coming up. And worse I was lied to several times about doing diagonistcs on weekends, whether or not they can or not. Now I can't even get an appointment at all. Whoever is running this place, needs to be fired. You don't mess with customer's time and money like that. I had rental cars and everything lined up. Now I'm having to find yet another place to service my car. And I'm stuck with a car that's messed up and no rental to boot cuz I had to reschedule that on May 25th. Wish I could downvote to the negative degree. Completely trash service from the service department. read more

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I recently purchased my dream car as a retirement gift to myself, but what should have been a joyous and memorable experience turned into a complete nightmare -- all thanks to the poor service at Autonation Ford (1400 W I-20 Frontage Rd, Arlington, TX). From start to finish, the experience was plagued with lies, delays, and a complete lack of accountability. I was promised new brakes and rotors -- only to discover that wasn't true. I was told the vehicle would be shipped in 2-3 days -- it took 3 weeks, and once it was finally shipped, no one could even tell me where it was for another 3 days. I was also promised a full tank of gas as a courtesy -- instead, the car arrived on E (empty). When I followed up via email with the salesman, I received no response. I called the dealership to speak with a manager -- only to have my call refused. From the salesman, to the manager, all the way up to the general manager, this dealership failed me at every level. If you're considering doing business with Autonation Ford in Arlington -- don't. They over-promise, under-deliver, and once they have your money, the communication and care disappear. Buyer beware. read more

Took my 2024 F-250 Platinum in for power tailgate inop and missing part from tailgate hinge. Service department insisted tailgate had been removed, they were going look for any indication of tampering and would not honor the warranty if they could. Tried phoning the service manager to share our experience but couldn't get through. We're taking our business elsewhere. read more

**Update: Positive Resolution** I was personally contacted by General Manager Kelly Farley around 5:30 PM on Monday. He agreed to meet with me the following day at 10 AM. During our meeting, it was clear that Kelly understood my concerns, respected my perspective, and acknowledged that the situation had not been handled in the best manner. We took the truck for a test drive, and at that point, Kelly committed to covering the cost of the necessary repairs and providing me with a rental vehicle at no charge. While I reiterated that my goal is always to have a positive experience, which unfortunately was missed in this case, I appreciated Kelly's proposal and felt that he was taking the right steps to resolve the matter. However, I also expressed that my preference was to reverse the deal entirely. I believe Kelly fully understood my reasons for requesting to reverse the transaction and took appropriate actions to address my concerns. If you choose to work with AutoNation in Arlington, I would recommend working directly with Kelly, as I feel he genuinely aims to make things right. Absolute worst experience I have ever had with AutoNation. I have probably purchased 5 cars from them without issues Purchased vehicle Thursday from this store Brought up concerns of feeling unbalanced and rotors shaking. They confirmed it passed all inspections and was safe to drive First drive, took truck to Austin Friday for work event. Shook the whole way in steering wheel, footboard, and seat... not a repair rabbit hole I want to dive down. Called and emailed the store and salesman, salesman Mahmoud stated no return since beyond 250 miles. No call back from sales manager Came in Monday to speak with general manager, I got the finance manager. I was very respectid and polite stating my concerns and I just wanted it credited to an another Autonation vehicle whether it be this store or another. But I was not happy about the response Saturday with no call back and the email from a 25 year store salesman. Stated they would not take it back due to beyond 250 mile policy and that I picked it drive it and chose to buy it but I could trade it in. Was so rude basically telling me I was wrong and "snooze you lose" would not let me speak with store manager unless I made an appointment Here over an hour. Still won't let me speak with store manager. Store manager relaying "past 250 miles were not taking it back" Who doesn't take 10 minutes to come talk with a loyal customer? Sends sales managers to come say no return it's policy WILL NEVER RECOMMEND OR PURCHASE FROM AUTONATION EVER AGAIN ***Update - as I left I asked for appointment with store manager at 10 am - it is now 130 and still no phone call to apologize for his employees or ask how to assist read more

Avoid this place at all costs. They take advantage of people. In my case it was my elderly in-laws. They added on a warranty in the Finance area, didn't give us the sales contract when we left, and did NOT return the money from the warranty as they said they would. The sales guy ghosted me when I asked him for help. Horrible place. They will lose more by us NOT having it serviced there! read more

I went to their parts department to order an intake sensor for my F150. Their price was three times the amount for a similar part at an auto parts store. I asked if they warranty the part due to the high cost. They said they did as long as I kept the receipt. When I tried to install the part, it didn't fit. I brought it back only to find out Autonation Ford would not honor the warranty, and would not refund me for the part. I am out over $200 dollars for a $60 dollar part at an auto store. Then these bastards will not refund me. read more

I came here to look at some trucks and sell my car they ripped me off for my trade in value of my car and only wanted 1,000$ for and all the other dealerships were wanting 3,000$ . The managers in the office were very rude and disrespectful. They were wanting me to drop 7,000$ as a down payment and continue to make an 700-800$ payment . they were also not helping me out by giving me a truck in my price range way over in my budget (they were just trying to make money ). I'm never supporting my business here again I was very disappointed. they are liars and all they want is there money ended up getting a better deal somewhere else ! read more

They take the time and explain every detail very friendly people's love the location.

BEWARE!!! Do Not Buy Here! I found this dealer online and was lured by their "great" advertised prices on new vehicles. After spending 2 days trying to purchase I was outright lied to by the salesman Mahmoud, and even when I tried to follow up with management I was ignored and avoided by Shawn. They run a financing scam just to get you to come in, and when you actually try to buy at the "low advertised price" they say new purchases require THEIR internal financing, which is 2-3x higher (10-16.99% interest) than normal loan rates! So now you know how they are promoting the super low prices below MSRP! DO NOT BE FOOLED BY DISHONEST DEALERS LIKE THIS ONE!!! read more

It's a nightmare to buy from this Ford Arlington dealer. From the seller Carlos, the financier Ricardo, the head of financing by the way who is very ill-mannered Mr. Regin who for the position he holds does now qualify for it. I bought a truck which at first they did NOT want to respect the price published on the internet because they told me that the interest could be given to me at 9.4%. I bought the truck and they told me that it was approved so that I could take it with me. After 20 days they told me that I had to give them $9000 dollars more of down payment. Logically there is a signed contract and I did NOT agree to GIVE THEM MORE MONEY. They told me that I had to go and sign another contract and that they were going to lower the price of the TRUCK. When I got to the FORD ARLINGTON dealer. Ricardo Benavides told me that I had to give $3000 dollars more to be able to continue with the deal, apart from the $8000 dollars that I had already given them. Not to mention that they raised the interest rate from 9.4% to 16.8% which is $24,000 of extra interest from the contract that we had signed the first time. They said that if I did not sign that new contract I had to return the truck. Of course I will return the truck without any problem but by law and since they are breaking the contract they have to give me back the $8000 dollars I gave for the down payment in the same way I gave them the money: $1200 in cash and $6800 in card They supposedly lowered the price of the truck $6000, but they were now charging me in interest $24,000 more. They are cheaters and liars, the seller Carlos spoke to threaten me, the manager who is of a Hindu race; Regim is very ill-mannered and does not listen to reason he only says that it is not his problem. It is a nightmare to buy here, and I am going to attend the television stations so that they give me their support and to let everyone know that it is a nightmare to buy in this place. It must be noted that at no time have I refused to return the truck but they do not want to return my $8000 down payment. By law they have to return it to me but in that agency no one gives their face to solve this problem. read more

The lack of ethics by car salesmen is well known by car buyers, but when you've purchased a car from them, and sent a few new customers to purchase cars there, and are embarrassed by the comments of the folks you sent in good will? It is sad, I tried to prove that this place owned by the Gates Foundation was a reputable place, went back to purchase a truck we had seen on the lot and researched, we had seen the price on the truck and all that it needed, new windshield, new tires, it was filthy inside and out, with over 100.000 thousand miles on it and asking price was $25 to 30 thousand. Kieso and Leroi decided that since I was a female, older person, and was not accompanied by a man they were going to charge me $47.000 for the same truck. My lawyer called the Bill Gates foundation who had to pay $2.5 million on arbitration for age bias, who promised they would move swiftly to clean house. There's one person who's an asset to this Co and it is Mark the supervisor of services. The rest are grifters, con game artist, and liers. read more

Do you know how people say if I could give this place less than one star I would. This is one of those times. So I should've checked the reviews before coming over to this particular Ford for service. But I sort of thought anything could be better than my last Ford service experience in Grapevine, where they didn't seem to really know what to do with the car. At least they washed it there and I got it back the same day. Possibly nothing was done to it but When you get it back after you take it in I think you should probably do a dance. I made an appointment and at the appointment I said what need to be done to the car. I dropped the car off and the service advisor. Amber said that it was a nine hour recall Along with the repair and that it would probably need to be at the facility for 14 days. Well 14 days have come and gone. I called over week ago and got a return call two days later which said that they were going to work on my car this past week on a Monday. It is now a whole week later and I have heard nothing in regards to my car being ready for pick up. It is now been a month that my car has been there. I think I'm going to call the police and report it stolen since it seems I may never get it back from this place. I left a message for Amber once again. I am waiting for her to again tell me that it will be worked on this week when we both know it won't be... I also left a manager possibly the service manager for the whole department a message I'm really not sure. I told him that I want my car back. I want it back serviced and that a month is utterly ridiculous. when I actually get to pick this thing up, I would've paid on it for a whole month and not had a car at all. Who knows where my car has been this whole month. It's probably been out in the weather for all month long when I keep it in the garage. I'm seriously going to retrieve my car this week and have to call around to get other service if they can't complete it. I will never come to this Ford dealership again for anything. I'm not opposed to calling the police if I don't get a call back and get my car back. I may even call Ford the corporation just to tell them how horrible this place is in regards to service. And I only took it for service and did deal with two recalls they sent. What a scam! My car is probably at someone's house and I'm paying for it. read more

Liars and thrives. The don't let you know the advertised cars are hail damaged. Salesman are dishonest and the finance people are cheats. They run a credit report to get financing and don't reveal sources and just give you highest rate hoping you'll be dumb enough to buy. The agreed upon price jumped by $3500 overnight and the monthly payment jumped almost $300. read more

As I walked in, no one greeted me. (7) people at there desks right as you enter the sliding door and not one caught eye contact to say hello... all just acted like I was invisible. After standing without any acknowledgment for about five minutes a women named Melissa Moshier. The one hour service changed to three hours but they offered me a ride back to work and a ride picking me up. Hope my alignment if fixed... it's a $90k new truck with less than 10,000 miles. Very surprised it's already giving me issues. read more

I scheduled a service appointment online, six days in advance and showed up to drop my vehicle off. During the course of confirming the requested service items, the representative casually mentioned there was a 7 to 10 day wait BEFORE the vehicle would begin to be worked on. This is a big deal. It wasn't disclosed during the online process and wasn't disclosed upfront when I showed up. Before going further, I should mention that when I drove up, not only did no one come out to meet me, but when I walked inside, none of the SIX service advisors (excuse me, Assistant Service Managers!) acknowledged or spoke to me. What kind of culture and leadership is that? I decided to leave without dropping off my vehicle, and later that morning called to attempt to understand and schedule a service that made sense: where my vehicle would be seen fairly shortly after the appointed time. The phenomena was acknowledged by the representative, who of course had no explanation for why. She was kind enough to give me the service manager's name and phone number. And so I called Mike Camp, AutoNation Ford Arlington's service manager, and left a polite message explaining the situation, asking is there a way to schedule an appointment where service items begin shortly after dropping off my vehicle. No response after 24 hours, so I call and leave a second message - to no avail over 2 days later. So I see where the service advisors get their customer service from: Mike. Because Mike Camp, AutoNation Ford (I subsequently contacted Ford's customer service line), or Ford Motor Company seems to be interested in responding or resolving the matter, I thought it appropriate to share my experience and reading with you via social media. read more

If I could give 0 stars, I would. What a terrible experience my mother and I shared yesterday. We arrived at AutoNation Ford in Arlington around noon with the intent to test drive 4 vehicles. We were greeted and approached by a new employee, Ivan. He was so new, he didn't even have his Ford polo or business cards yet. However, Ivan was the ONLY employee who seemed to care about servicing us. Ivan asked the typical series of questions when considering a new car. He was very thorough and personable. He informed us that we'd only be able to test 2/4 of the vehicles I wanted, due to one recent sale and the other being in Fort Worth. That's fine. Ivan's trainer, Mark Castillo, then involved himself in the process. I already shared my wants- one of them being a newer used vehicle (2019-2020), "the newer the better" to Ivan. However, Mark tells him to show us a 2018 Edge, because it's "super clean" and ironically Mark informs us that he was the previous owner. Not what I wanted, but sure I'll drive it. Mark asks me if he can make me the deal of a lifetime, would I be willing to buy it. And I said it would have to be one hell of a deal and one hell of a car. It takes forever for Ivan to get the keys, but that's fine, we were patient. Upon initial inspection of the car, my mother and I knew this wasn't the "car of a lifetime". The exterior paint was damaged on the tail rear and right front. One of the tires (also on the right) was significantly duller than the others...in other words, we could tell it had been in some kind of accident. Nonetheless, I gave it a local spin. Unfortunately, due to his inexperience, Ivan really couldn't answer many of our questions as it related to different features. I won't fault him for that, because I already knew enough about the vehicle and he is new. But even the CarFax provided in the vehicle wasn't current. For example, there was a 12k difference in the reported mileage on CarFax and the odometer. We return to Ivan's cubicle and Mark inquires our thoughts on the vehicle. I guess he was surprised that we...didn't like it. So he tells Ivan which Explorer to pull for us next. It took Ivan twice as long to bring up this car than the first. I'm talking close to a 30min. wait. So I just knew THIS would be the vehicle I'd have to take home with me! WRONG. 1st red flag- Ivan warned us that the interior "needed some work". 2nd red flag- There wasn't a pricing sticker in the window of the car. 3rd red flag- The interior contained Cheesecake Factory food containers and half eaten FOOD was out on the floors and seats, front AND 2nd row!! It was sticky. It smelled. My mom literally had to warn Ivan not to sit in one of the seats because the food would stain his shorts. It was absolutely disgusting and unsanitary! I didn't even want to test drive it. But for as long as we waited, I also didn't want to refuse this one. Because who knows what the next one would look like. We'd gone from bad to worse. This Explorer was over driven and the ride was terrible. When we came back inside, they had us wait again to draft up a sales pitch, as if nothing was wrong with either vehicle! When we shared our horrifying experience with Mark and Ivan, they had nothing to say. We were there for THREE hours. Those were the best vehicles you all could show us? Is that what you show potential customers?! AND during Covid-19?! Maybe they didn't want our service? As a Black and pregnant female, coming from a family of sole Ford car drivers (70 years+ for my family), and A-plan carrier, my mother and I have NEVER felt more insulted and disrespected by a dealership experience. I feel so bad for poor Ivan being trained by Mark Castillo. He won't get any sales showing folks cars like those. I was actually a previous customer of AutoNation Ford for services, and now I won't be returning to Arlington for service OR a sale. read more

In 2016 I went to AutoNation to look for a new car, unfortunately, they were not able to give me a deal I felt best fit me. I later bought a car at Vandergriff Chevrolet, it was a fantastic experience. The salesman I worked with in 2016, started calling me and never settled for my voicemail. He would call, not leave a voicemail, and literally called back two minutes later. This wasn't a one-time thing, this continued for several calls. I finally answered his call and told him I wasn't interested in trading in my car at the time and thought that would end his calls, nope. That next week he called to see if I was interested in a trade or if I wanted to look at what was on their lot, again, I wasn't interested. That still, wasn't the end of his calls. He finally called one last time, hung up, then called right back and this time I was fed up. I made sure he understood I WILL NOT be going back to them and when I'm ready to get a new car, it will be with Vandergriff. He got the hint! read more

do not go here!!! zero stars!!! i only came to test drive because i was stuck between ford & dodge. ran my credit without my permission & then lied about it. kept my personal information & texted me from someones personal number the next day, stating that because i was black they ran my credit to see if i could afford the car & not just waste their time. read more

I was referred to Justin Pak through a good friend, he never came out to say hello and sent Johnny in his place. Johnny was nice but tone changed after. He mentioned the car I wanted is in service but that they can price match with the one available (different color), that did not happen. I wanted to provide my own financing with my credit union. Chad mentioned how they opted out of that and will require me to do credit with them. I was nervous because I knew I would be upside on my vehicle and wasn't sure I'd get approved with negative equity. They ran my credit 6 times!!!! That is super upsetting after being told I could not do my own financing. Johnny also told me he didn't believe I had an approval through another dealership. I did but not on a vehicle I loved. read more

AVOID THE SERVICE DEPT My 21 yo son brought his car here bc it lost power on the hwy. I went back with him to provide transportation. The engine light was on, and without even reading the code, the guy listed all the things it could be including kinked or broken hoses and said it would be there 3-4 days and that 175 people were in front of us. Not a single soul was in line or in the waiting room. There was on 1 other car in the 20 car bays. This guy was VERY INTO HIS PHONE ON HIS LAP. And never once looked in my direction as he spoke for 5 minutes, though I was directly in front of him. So I asked a different person to read the codes, or let me pull the codes. 15 minutes later they did this.... which should have been done the first time he were there. Geez, any auto parts store does that immediately. The 2nd service guy was decent and did his job AT MY REQUEST, But the other guy ( maybe the manager) was lazy, condescending to me and my son, could not be bothered to provide even decent service. Of course they have ZERO RENTALS AVAILABLE.. The car needed a purge valve that had been recalled for a different model. I question the Ford brand reliability. I take my truck to Toyota of ft worth for service and I've never been treated this way. I'm surprised they are in business. If his suv needs dealership only work in the future, I will be going to weatherford or Granbury. Ford. It wasn't just unprofessional, the one guy did not even care one wit about doing his job and clearly showed that throughout the entire interaction. Stay away like they got the plague. read more

I wish I could put a negative rating on I made an appointment over 10 days ago for a recall on my car. They texted me 45 minutes before I took it over to the dealership and in the text I was informed they were too busy and didn't have the part anyway. I could still bring the car over but it would sit there for 2-3 weeks before they would do anything. Bad business. Not many people can do without their car for 3 weeks. Definitely will not recommend Auto No Show Nation Ford. read more

They need to fire everybody in their service department every time I have been there they have been rude and think they're above everybody else and it truly their way overpriced read more

Stay away from this place. All of the staff are very aggressive and rude to the customers. Especially Jason Bush. We asked Jason Bush if he could shred our person information and he proceeded to say he didn't want too and that he was going to keep it. Terrible absolutely terrible. read more

DO NOT GET A CAR FROM THEM!!! Zero stars if I could. They sold us a rat infested car. We have had the car less than 2 weeks and driven it less than 50 miles, and there was a rat and rat nest under the hood that was there before we purchased it. We purchased a 2020 VW Tiguan with less than 46K miles. When we drove off the lot, there was a Tire warning light and EPC warning light, but we associated it with the cold weather so we waited to call the following business day. We called and asked about it Tuesday (closed due to snow/ice on Monday) but we did not receive a call back. My mom drove to the dealership Thursday of the same week and asked them to look at it and they said it was due to the gas cap and cold weather. The car now will not drive over 55, so we took it to a Volkswagon dealership, they noticed a rat nest and infestation under the hood. With that type of maintenance, it is outside of warranty. AutoNation knew does not and did not inspect this car. They sold us some rat infested bullshit and I will NEVER EVER EVER shop with them again. I should have known something was up when the "Top Seller" wanted to test drive it while i "become familiar" with the vehicle and why he wouldn't let me open the hood, since according to him, it was dark. The whole company is a SCAM! read more

uncaring,over thre weeks and my car hasn't even been looked at.You call and never can talk to a person. Left four messages and zero return calls. service evidently not good either. Third time my car in for same problem. You suck read more

no buen servicio me vendieron una truca con partes no eran de ls fort bine menos de 1 año se descompuso los vendedores piden dinero also clientes mal servicio no lo recomiendo no son profesionales . no los recomiendo servio malo teniendo una compañía de roofing ins ford 350 no me sirvió ni un año bad services... read more

I had the absolute worst experience dealing with the salesperson, Gabriel, and the General Manager, Jason Bush. It was beyond awful--Gabriel got all aggressive, practically ready for a physical showdown, until someone had to step in. And when I dared ask for my application back, Jason Bush flat-out refused, arrogantly claiming he could just keep it. I asked for written proof, but that was a big no. To top it off, Gabriel spun a ridiculous tale about needing to shred my document, only to hand it over to Jason Bush, who continued to deny returning it. Furthermore, Jason labeled me "one of those" and accused me of being aggressive customer. Jason Bush as the General Manager and his salesperson Gabriel could use some retraining in customer service and experience. We were escorted out, with the escort warning not to record him aggressively. I will seek legal councel and action against this autonation ford, arlington TX and the staff involved. For all I know these folks could easily rob my identity. No customer should experience such malice and aggressive treatment. It is simply not acceptable. I DO NOT RECOMMEMD TO BUY VEHICLES FROM THIS PLACE AUTONATION FORD IN ARLINGTON, TEXAS. INSTEAD OF BECOMING A POTENTIAL CUSTOMER THEY WILL ASSAULT YOU AGGRESSIVELY. A message to the owner of Autonation Ford. I believe your company is prestigious. In the manner Gabriel and Jason Bush, and the person who escorted us out whom all acted against myself and my son does not reflect your companies standards and policies. I would welcome a conversation with you. At this point I'm extremely upset and unsatisfied. read more