Not quite to the repair part yet...but b/c expediency matters when your car is down, Paul has been…read moreAwesome. It appears they're at around Market Value for turnkey service also. ...i'll keep ya' posted about the repairs!

Paul of Monart Motors is a great guy, honest and didn't try to upsell me parts or services I didn't…read moreneed. Went to him in peak summer for car with no AC, most places charge a surge price due to the need BUT he came in with a very reasonable diagnostic rate and got my car blowing cold again. They also have discount for using debit card or cash which is very nice. Only thing I can say in the not so great column would be communication; once car was dropped off, I waited 5 hours then called myself to get update, got the update that car was almost done in another 45 min. After and hour and half and time being 4:30(20min drive and they close at 5:30) decided to head that way to make sure I get the car back at end of the day. When I was pulling into the parking lot Paul called to advise car was ready for pickup.

So, the sales folks are nice on the front end, but afterwards, they don't have time for you. I…read morepurchased a CPO vehicle which requires that they provide two "working" fobs. I did receive two, but my mistake was not testing both. One was probably the original factory issued fob and works fine (even though it needed a new battery), but the other was a defective aftermarket fob. When I asked about it, they implied they would reimburse me for a replacement, but now I cannot get a response.

Go see Thomas at Vandergriff Toyota Arlington for all your car buying needs!…read moreWe just bought from him and it was a very pleasant, no game playing, fast no hassle experience! Jake Ryan, the finance manage was pretty awesome too!

March 25, 2026 My…read moreService Advisor Hung Ho is the absolute best! he is very professional and nice and makes you feel welcomed My Honda is a 2017 accord and I have been taking my car here ever since I bought it The technicians do a great job on inspecting my car Kudos to everyone!!!

If I could give this dealership 0 stars, I would. I have been a customer of theirs since 1998. I…read moreused to take my old car to their old location on Division street. That's how long I've been coming here. I've had 3 vehicles serviced here but I will no longer do that. They have ALWAYS accepted competitor coupons, but today I was told they don't any more. I DROVE 45 MINUTES OUT OF MY WAY. I could've gone to a dealership that's closer to me but instead I just wasted 90 minutes that I wish I could have back. I was offered their oil change coupon of $39.99 but I declined it. I have used my $29.99 coupon there before and it was not an issue. I don't understand why they didn't accept it and warn me that in the future they would no longer accept them. This is just poor customer service. An employee at another dealership told me he used to work at this location. He said they treat their employees poorly and that their sales department does shady things. I defended Vandergriff when this gentlemen told me this. Now that my eyes have been opened, I question a lot.

Great employee's that work there, was greeted by everyone that was all so very polite and made sure…read morewe were taken care of. Our salesman Darvan did great with making sure we got what we came for

Extremely disappointed with the way this dealership handled our truck purchase…read more We had already spent two days working out the terms with them. Everything was completely finalized this afternoon. We had a clear agreement on the price, the VIN, and every single line item on the invoice -- confirmed both verbally and through text messages. The salesperson specifically asked us to send our insurance information, driver's license, and another form of ID (VA ID), which we provided immediately. They even had our financial information. They acknowledged everything and told us their finance person would call us shortly to finalize the payment and complete the deal. Just a couple of hours later, we got a call informing us that the truck had already been sold to another customer who walked into the dealership. We were actively waiting for their finance department to contact us so we could finish the purchase. There was absolutely no confusion on their part -- they knew we had a firm agreement in place. Instead, they sold the truck out from under us without any warning or courtesy. This experience was incredibly frustrating and unprofessional. It shows a lack of respect for customers and a failure to stand behind their word.

Truly Life-Changing!…read more I am beyond grateful for the experience I had, and I want to personally thank Torian for making this happen for me and my daughters. On March 6th, I was blessed with a 2022 Ford Edge, and this moment meant so much more than just getting a car. It was a major step forward--coming from driving an old 2004 truck to now sitting in something clean, classy, and reliable. This wasn't just a purchase, this was the start of building my credit and setting a new tone for my life. Torian was already outside in the parking lot when I arrived, ready to help anyone without hesitation. From the very beginning, she was direct, honest, attentive, and genuinely invested in helping me. She worked tirelessly and exhausted every option possible to make sure I didn't leave without something that worked for me and my family. Torian, you are truly appreciated more than words can express. Your patience, dedication, and determination made this whole experience unforgettable for us. Her service was 5-star across the board, and the entire team matched that same energy. Everyone worked together, creating a welcoming, respectful, and encouraging environment. As a new customer, I felt supported every step of the way. I highly recommend this location to anyone looking to get into a vehicle. It truly doesn't hurt to stop by and try you never know what doors may open for you. There are so many great options and beautiful vehicles on the lot to choose from. Thank you again, Torian, and the entire team, for helping me take this next step for me and my daughters. We are forever grateful!

I scheduled an appointment to see a car that I found on their website. Upon arrival, the salesman…read moreimmediately asked for my license and wanted to know if I had a trade. He asked about financing, and I said that I didn't need financing, but I wanted to see the car first to decide whether I was interested enough to take the test drive. He said this was standard procedure. I gave him my license and asked to see the car. I also gave him the keys to my car for appraisal. He said he had to make a copy of my license and get the car. I waited 10+ minutes for him to copy the license. When he returned, he said that he had to go bring the car around. So, this annoyed me right off. He knew I was coming, but the car had not been brought around, and it took 10 minutes to copy a license. After another 5-10 minutes of waiting, he returned with the car. It was dirty. He said that of course, if I buy it, they will clean it up. He also said that there was only one key, but he would find out if the existing warranty would cover a replacement key. WHAT? I drove the car and I actually liked it. BUT when we returned to the showroom, he went to the back to "run the numbers." They also appraised my trade, which is in excellent condition with very low miles. I had already run numbers on my car, so I know what it's worth on multiple platforms and in all conditions. I waited another 20+ minutes. He came out with the finance guy who put a sheet of paper in front of me and said, "sign here" and he would go over the numbers. I said, No. I'm not signing anything. They lowballed me by $8,000 what I've researched my car is worth. I understand the dealer's need to make a profit, but that offer was laughable. I said that I was unhappy with the "numbers," thanked them for their time and stood to leave. I asked for my keys, which they hadn't returned to me. Finance guy kept talking. At that time, my son, retired Navy, asked the finance guy for my keys. The finance guy kept talking. My son said that the conversation was over. It felt like we were being held hostage. We were at their mercy, forced to hear their spiel because they had my keys. My son demanded the keys for a third time. Finally, the finance guy stood, told the salesman to get my keys, and walked away. We waited another 5 minutes for my keys and left. I told the finance guy that I am a 67 year old woman, and this was not my first car purchase. I was disappointed in the lack of courtesy and professionalism. Perhaps they need more training, because they didn't know how to treat a customer with respect and simple kindness as opposed to fake smiles and obvious games. They were my first stop, but I've found the car I'm interested in at a couple of other dealerships. I'll be visiting them this week. The good thing is that I don't need a new car. I simply wanted to downsize. I'm not in a hurry and will wait on the right deal.

The service manager by the name Ryan hill truly went above and beyond for me when I brought my…read morevehicle in for service. He made sure I had direct contact with him at all times and he didn't try to sell me on anything he didn't truly think I needed and even checked for any coupons available for my service and he made sure I was in and out quick. Honestly a 10/10 customer service experience.

We purchased a 2026 Acura RDX from Vandergriff recently. We have always received excellent service…read morefrom Mauricio Reyes our service adviser on our 2016 Acura. He is one of the main reasons we returned to purchase our new acura from Vandergriff. Kyle Hudson our salesman and Christian Rodriguez the finance manager took great care of us. We couldn't be any happier with the our new vehicle.

We had a stress free buying experience with our salesman Hector Corona. The drive in from Round…read moreRock was well worth it. This was one of our better vehicle buying experiences. I love my Ford F150. Two thumbs up. Thank you Hector and the AutoNation team.

I RECOMMEND THAT YOU GO ANYWHERE ELSE!…read more I have a SERVICE BULLETIN with the exact service procedures, diagnostics steps and parts list. I call this place to get an appointment. First the guy said he doesnt need the TSB number. Then tells me that I need to drop my car off for 3 days to be diagnosed and THEN they can schedule any repairs. I told him that I know exactly what service I need and that the TSB even gives the number of hours to complete the repair for each step of the process, keep in mind, the TSB was issued by FORD. So then he tells me, that I , "will have to drop the car off and get behind everyone else who got there before me to have it diagnosed.". It upset me at first but the audacity was actually a bit funny. I told him that will not work for me AT ALL, thank him for wasting my time and promptly hung up. WHAT A JOKE!!!!

Tommy was very nice and personable when he helped me with my regularly scheduled maintenance. I've…read morealways taken my car to the same Mazda dealership for about 8 years and this was the first time coming to this dealership. I scheduled easily online and received a loaner car with no problem. I hit my mileage so me coming in for maintenance wasn't unusual, however I started having radio/touch screen issues upon getting my car back. I realize my car isn't the newest anymore, but it is a little peculiar that it started RIGHT after I left. Tommy did check in with me a few days after to ask how my car was doing and mentioned I could bring it back in to get the screen checked out, but I haven't been able to go back. I'm hoping if I do it won't be an extremely expensive fix, but I'm not certain. All in all, my experience with the dealership was great, the place was very clean, they had good communication and I was in and out very quickly.

Battery died on me one random morning got it towed free to this Mazda location usually I go to…read moreBurleson.. anyways I go to get a new battery and they end up saying my car needs to stay there a couple of days because it won't turn on.. I go to check on my car and I literally see them driving it into the mechanic spot so I obviously am like hey bro so how'd you get the car in there... anyways this is just bad business I'm not fond of scandalous actions I wish i remembered their names.

Ren was helpful, friendly, and enthusiastic. KIA Vanguard is very clean and the people are very…read morehelpful.

I had a very disappointing experience with Vanguard Kia. During a service visit, I raised concerns…read moreabout the wait time and the attitude of the service manager. While waiting in the lobby, I also posted reviews describing my experience. About a week later, my vehicle began experiencing problems. I took it to another repair facility for inspection, and I was informed that the wheel had been improperly reinstalled during the previous service. According to the inspection, the lug nuts were loose, which resulted in damage to the rotor and wheel hub. I ultimately paid around $1,000 for the repairs. Fortunately, the issue was discovered before it caused an accident or serious injury. A loose wheel is a significant safety concern, and I am extremely disappointed that this occurred after my vehicle was serviced. Based on my experience, I cannot recommend this dealership's service department. Customers should carefully inspect their vehicles after service and consider seeking a second opinion if they experience any unusual symptoms.