We were totally scammed when we had our vehicle serviced here. Terrible service! And then we made another appointment (thinking we would give them another chance), and they turned us away when we arrived for our appointment under the rationale that they didn't have enough staff on hand. Just awful. read more

First time visiting today as my normal Chevy location didn't have availability until December. I was able to make an appointment on the Chevy app with ease. I arrived early for my 11am appointment and was quickly checked in. However, I didn't leave until after 1p. My normal location never takes this long. Everything seemed good until I left the lot and noticed that my low tire pressure indicator was still on. This would have been visible to them as well. I didn't bother going back around; I simply pulled into a nearby gas station and filled them. This is minor yet because this is part of the inspection. I feel it should not have been overlooked. Friendly staff and clean wait area. I'm unsure if I'd return here again if my normal location is booked read more

ZERO stars if I could. Terrible service department run by incompetent liars. My engine in my 2013 Suburban needed to be replace one year and 20,000 miles out of warranty. I spent $9,000 to have it replaced at Autonation GMC on Mendenhall. 2 years later it's leaking oil from the oil pressure sending unit. I called 3 times to ask if it was covered under my new engine warranty, only to be told to 'bring it in.' I bring it in....and they say 'it's leaking oil at the sending unit' (I already knew that). And then they say 'no, it's not covered under warranty. $580 to replace and we want to replace your front brake pads for $260+ (huge rip-off, btw). Why didn't they just tell me it wasn't covered under warranty in the first place? Instead I wasted a day dropping off the vehicle, had to get an Uber home and then had to return later in the day. This place is a joke, avoid at all costs. read more

In March of 2019 I came to the Mendenhall AutoNation and purchase a 2015 Mazda6 sport at that time it was financed through AmeriCredit for the price of $ $15,399.35 then I made a down payment of $500 which made my final bill of sale $14,899.35 while I was out of town in January 2022 my son was in an accident and I was told it would be cheaper to Total the car then to repair it is simply ran into a mailbox and a fire hydrant so the car was totaled at the time of the loss the car was 11675.59 however the insurance paid but they paid and GAP only paid a portion because they said I needed to get the dealership to do a cancellation of the extended warranty refund amount however I have been to the dealership two different times the first time I went to see the CFS MGR MR. Vernon Simoneaux, I ended up having to call the Gap people in his presence for him to talk to the representative because he refused to do the cancellation , claiming it was voided due to the mileage. He was quite rude and telling me what he didn't have to send, what he wasn't going to do, ( I'm almost certain that was because when we initially went there we were told he was with a customer to come back in an hour we came back in an hour we were told he was still with the customer and we sat there and waited 35 more minutes until my son got up to go to the restroom, he looked in his office and seen he was just sitting there without a customer. It was almost closing time*so I just got up and went back there. So he was pissed. So after speaking with the representative he pretended as though he was doing it and emailing it to them but I never saw it I never got a copy I never signed anything. Gap only paid a portion of the remaining balance when I check to see what was going on the finance company, because they said I still owed 1408.16 so I contacted Gap and they said it was because they did not get the warranty cancellation so I returned to the dealership two weeks later and Vernan wanted my copy of the of the cancellation claiming I signed for it which I know I signed nothing and all he had given me was a copy of my bill of sale,he had given me which I had requested. I reminded him that during that first visit he was speaking with the representative from The Gap place he told him that all he was going to do was make me a disgruntled customer because he did not have to send those papers to them when the representative continue talking to him explaining to him what was needed and why it was needed he emailed it I never signed anything . Then he told me that it was nothing that he could do without my copy and that he doesn't email anything to anybody that made me suspicious only to be told later that if he'd if I didn't have a copy and he didn't have a copy he should have done it while I was sitting there but here I am back in Memphis trying to get that done. Sohe wanted me to come back that next morning at 10 a.m. becaue he would have to get with the accounting department who was of course closed at that time. I agreed to return knowing full well l had no way to get there. I was so upset at the way he was treating me and how disrespectful he was to me. I have to travel from Arkansas to Memphis, because I am in the process of moving to Arizona and l flew in just to take care of this and this jackbutt gives me the run around. However when l called Gap again the representative told me he did not need a copy even if I didn't have a copy, while I was there he could have did the cancellation then. but suspiciously told me he needed to contact up accounting department that's why I needed to come by 10am the next morning. I would never ever do business with this facility again. I am contacting an attorney I've already reported them to the Better Business Bureau as well as ripoffreport.com. the customer service sucks then are such a rip-off and I was also told her though I was paying $414.14 a month only 30 something dollars of that was going towards the purchase all the rest of that money was going towards interest something needs to be done about this. Once I'm done with this the only time all Nation will ever see me in there again would be to take a dump. read more

STAY AWAY‼‼‼‼ STAY AWAY‼‼‼‼ Auto Nation GMC is one of the worst dealerships. You would think they would be capable of finishing a truck I purchased in a timely manner since they're a distributor in Memphis. I purchased a certified pre owned 2017 GMC Sierra Denali on Monday February 28th. I was told they will have the minor repairs to the truck complete and ready by Wednesday of March 2nd. I signed my paperwork and gave them a $9,000 deposit on the truck. I called Wednesday to see if the truck was ready. The truck wasn't ready, so I decided to give them until Friday. I did not receive a phone call regarding a delay or update on when the truck will be ready. When I signed my paperwork , the salesman informed me they had the parts in stock and would just need to put them on. I gave them an additional 5 days to have it ready and still didn't receive a phone call or update regarding the truck. Two weeks pasted and I still didn't receive an update. I had to drive to the dealership just to get an update on the vehicle. When I got there, they just started to pull the truck in for repairs. You would think someone who's putting almost $10,000 down on a truck would be considered priority. They didn't have the common courtesy to update their customer. I decided not to get the truck due to a breach in contract. The salesman tried to sale me another truck since the truck I purchased wasn't ready. The salesman took me to another location to look at another truck. He didn't know the truck was already sold & had damages. I requested a refund on my initial deposit. It took them another two weeks to refund the $9,0000. I'm just surprise this location is even in business at this point. read more

Do not go here! Their customer service is garbage. Their salesman has absolutely no idea what he's doing and is extremely unprofessional. The communication throughout the company is non existent. We will never be back!! read more

Got a 2015 ford fusion Wednesday. Car starts shaking and jerking friday. Car cut off 2x on me Saturday. Now Sunday car is still doing the same thing crunk car up car cut off. Cant talk to a manager until Monday morning which will be my 5th day having a car. I trust want my refund so I can go elsewhere. So now I have no vehicle to drive. So i need my down payment back and my 2016 nissan altima. Please do not spend money here. read more

Disclaimer: This review is for the Service Department ONLY Where to begin? I called ahead and got an estimated price and time to fix my wife's car over the phone. I was given two prices - they depended on which part I needed. They charge $89 to do a diagnostic and if you get the service done, then the fee is waived. We had the car towed in. It took them TWO days to get the diagnostic done. Afterwards, they had to order the part and it was shipped in from Jackson, MS. Keeping track? THREE days so far to get it to the point of diagnosed and part in. I was told it would only take them one hour to get the part put in and programmed. The part was the Body Control Module. After 2-3 hours of waiting for a call back, I had to keep calling my service advisor, David Hendricks, back. I'd call and he'd tell me he didn't know anything and he'd call me back in 10-15 minutes after he checked. After an hour, I called back. Mr. Hendricks made a rather snide comment telling me that he knew if he called me back, just wait a few seconds and I'd call right back. I'm sorry if that bothers you, sir, but due to where I work I can't answer my cell phone and have to call back from the office line. Anyway, we were then told it would FOR SURE be ready by 5pm. We were actually told this the day before after the diagnostic was completed - that 5:00pm was the worst case scenario. So, I dropped my wife off at work assuming their word was good. She had a ride lined up to get her back to get her car. Well, around 2-3pm, I still hadn't heard back. I decided to call and speak with the Service Manager, Jerry Austin. He was apologetic and assured me he'd get it done in time. Long story short, it was not ready by 5pm and my wife had to get a ride home after work from a co-worker. They told me then that it would be ready by the next morning and luckily for us, it was. They get 2 stars instead of one due to the 10% discount off of parts and labor they gave. However, we went back today because (not-so) coincidentally, some lights on the dash below the radio were not on. The BCM they replaced was behind this dash. I simply mentioned that it was rather coincidental that this part fails after they've been doing a bunch of work behind the dash. I asked was it not possible that they might have bumped it or hit it by accident. To which Jerry Austin sheepishly replied, "Absolutely not." complete with hand-waving and head shaking. Well, Mr. Austin, even your best mechanics are human and mistakes CAN and DO happen. They quoted me a price of $384 to replace this board with a 10% discount. Why would you discount something if you KNEW it wasn't remotely your responsibility? If you think I'm going to get that work done there after the experience of getting the previous work done, you're crazy. Bottom line: You're a dealer with a staff full of factory certified mechanics. You're not "Jim Bob's Auto Shop". Fix it right. Fix it on time. That's not too hard for most everyone and unfortunately for them, we won't be back. I encourage you all to avoid their service department, if not the dealership, entirely. read more

I took my 2018 GMC Sierra into Autonations for a scheduled maintenance because I began getting my maintenance alerts via email in December 2018. My last maintenane was in August 2018. Although I have driven less thatn three thousand miles since then, a service writer named Joe advised me to not get any maintenance done because I have not driven but 1,000 miles since my last maintenance. I have always been the type to get a maintenance every 3 to four months, regardless of how many miles that I drive. Joe brought my truck up and I got in it and drove home. I did not get any vehicle checks done or tire checks because of Joe's actions. He might have thought he was helpintg, but in reality, he did not do anything to enhance the perfoamance of my truck. read more

Better trading your car in if they have too fix it. Poor customer service very rude. No consideration what so ever. And they will scam you.

I have had the worse experiences with the service department at AutoNation GMC Mendenhall. The service rep Joakim is horrible. He never calls to update me about the progress of my vehicle, and when I call, he lies: "I've called you several times." I know he hasn't called because I've got caller ID, call waiting, and I can even answer calls on my iPad. I refuse to leave the house, not even to go outside, for fear of missing his call. There is no call; there is no record of any missed calls from AutoNation. My car stayed there overnight; it is 12 noon the next day and I have not heard from "Jo." I called the service department at 9:30; h had no update for me. I called again at 12:15, and no one answered. I will take my car elsewhere in the future. read more

Your team of professionals are always providing the highest quality of service and support.

Picked my car up and I did not have any brakes at ALL!!! Paid over $1300 and they refused to fix them by stating they did not touch the brakes. The car had brakes when I dropped it off and no brakes when I picked it up!! I also had items missing form my car which nothing came up even after the manager was notified!! They had my car for almost a month!! Never go to this shop they are liars and thieves. read more

Found a truck online that I called about. I was told to come in but the truck wasn't there. I was given a truck to drive home so I would come back the next day. I was told the truck I wanted would be there, I showed up at the agreed upon time and the salesman wasn't there. Another salesman called him and he said he was across town picking up my truck. I called my wife and told her to pick me up. I put the keys to the truck they let me borrow back on his desk and I left. The salesman never called me back which leads me to believe that truck never existed. I'll save my money. read more

SERVICE DEPT: Service is A L W A Y S incredibly slow! When they address your vehicle concerns. ..even when you have an appointment, they always say they are behind and understaffed not to mention they can NEVER find the appointment time you set up!! Only come here because of the free services that the warrant provide. ..after that...I'm done with this place! Never again! read more

Our family had a wonderful experience. Found a vehicle online, made a deal over the phone (as we were not local), and picked it up the next day. No hassle on price. Super professional and hospitable. Rod fed us lunch, had our new car detailed, & filled it up with gas. Rod took care of us! read more

Went to Auto NationGMC to look at a GMC TERRAIN. I talked to the sales manager and he was going to be the one selling me my car. I told him what I needed and I expected him to take care of me because that's what customer service is all about. I told him that I only wanted to finance thru ally financial because that was my previous lien holder. He runs my credit at least 12 times and I didn't know until I got home and got an email from Kredit Karma. He claims that he couldn't get an answer from ally financial so he ran my credit through other banks claiming that he was trying to get me a deal. He said the ally bank was closed on Sunday, but instead of waiting until Monday morning to try and get me the best deal, he was greedy and ran my credit 12 times trying to find someone else to finance me. Also the deal he we trying to make he was 560 dollars a month for 72 months for a 24,000 dollar vehicle was pure bullshit. I would've ended up paying 40,000 for a 24,000 car. Did he think I was stupid because I'm a woman. I can add and I'm far from dumb. Needless to say, he offered to let me drive one of the GMC models off the lot and keep it over night. Why? I'm not exactly sure, but that wasn't going to change my mind about the bullshit ass car payment he tried to stick to me. I declined the car and went on about my day. He called me the next day and said ally financial declined my loan request... I went to Wolfchase Chrysler dodge and Jeep the exact same day and Ally financed me 21,000 for 2 cars... One which was the same price as the GMC TERRAIN. Moral of the story was that he was being greedy and instead of being patient and catering to the needs of the customer, he was so desperately trying to achieve his commission! Sucks to be you!! Go to Wolfchase Chrysler Dodge and Jeep and ask for Yul! He cares!!! read more

Yes I would recommend Autonation dealership for your next purchase. Expert Customer service, no hassle in trying to make you buy s car. The staff was very friendly from the sales person, sales manager and finance manager. Very patience with me, read more

I had a very good experience with them Kevin wade was the associate that helped me he was very helpful went above and beyond. I'm very happy I would recommend. Oh yea do yourself a favor and ask for Kevin wade. read more