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    Jim Keras Subaru Covington Pike

    3.1 (51 reviews)
    Closed Closed

    Services - Jim Keras Subaru Covington Pike

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    Our new Subaru
    Debra K.

    Just want to say that Caleb and Dave made our experience of buying a new Subaru like visiting friends not like buying a vehicle. Best experience ever!!!! Thank you

    $350 vs $800

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    6 years ago

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    8 years ago

    This place has the best customer service. Everyone is always so kind. The lounge is very nice and well supplied w snacks lol

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    Greg T.

    Thank you for the kind words and for leaving us a review!

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    Page 1 of 2

    Ask the Community - Jim Keras Subaru Covington Pike

    Review Highlights - Jim Keras Subaru Covington Pike

    Dave Ellison and everyone at Jim Keras Subaru has made the purchase of new vehicles for our family so easy and stress free.

    Mentioned in 4 reviews

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    DriveTime Used Cars

    DriveTime Used Cars

    3.6
    (9 reviews)

    Short summary: This was one of the best car buying experiences I had. There is a bit of an…read moreover-eagerness and an attention to detail that can be grating, but the experience was gratifying. Our car buying experience was under 2 hours which is, in my experience, unheard of normally for a purchased on loan vehicle. Full story: I was in the market for a used car and being new to Memphis did not yet have any idea about the numerous car places scatter everywhere, especially on the Covington Pike Car-O-Rama area. I tend to avoid the really large places and branded places, since I shop used and every experience at maker/dealer places has been less than exceptional. After scouring through many of the small lots and seeing lemon after lemon (seriously, places charging 13k for a 2012 VW CC with completely ripped up interior because they catered towards those in dire need) I ended up passing a Drivetime, albeit on Winchester. I've always had an extremely negative opinion of DriveTime for no reason other than that I assumed they were vultures based on the marketing/spam material I had received or seen before. I stopped in the one on Winchester and looked at some vehicles, but they didn't have the ones I wanted and the website showed them all at Covington Pike. They were precious and tried to keep me there offering to transfer all the cars if needed, but I insisted that I would rather drive with my wife than wait an hour for each car. This was a great idea, the Covington Pike DriveTime is very nicely put together and looks like a Credible place to buy a vehicle. Upon entering we knew what Vehicle we wanted to see right off the bat, but it was on hold so we were a little put off and sat to look at the other Vehicle notes we had taken on my phone (since we had looked online before leaving). This was the point that subtracted half a star for me: One of the representatives asked to help me and I declined, after a short back and forth where I pleasantly continued to decline the representative got rude and I informed her I would not be working with her. After that things went amazingly well, we were walked to all the vehicles we wanted to see and liked none of them but luck was on our side and the vehicle we wanted came off of Hold. A brief test drive and we were away. A strange bit was that the representatives switched off during the sale which was something I had never seen before, but this did not bother us. Everything was done with a fastidiousness that would be the envy of an uptight British Banker from 1920. After we had everything looked at, marked down, and approved away we sat with the manager Kevin Harris who was charming and very eager to explain anything we asked. We signed off the obligatory 15 documents in a recorded session and turned to find our car washed and full of gas. Great job guys.

    DO NOT EVER BUY A CAR FROM DRIVE TIME!! They are a Scam , they sold me a 2019 Hyundai Elantra , i…read morehad only had the car for 1 day and it immediately broke down on me on the side of the road , it also started over heating and smoking really bad , so I immediately had to return the car , then they told me it was going to be 10 business days before I could get my money back , I REPEAT DO. NOT BUY A CAR FROM DRIVE TIME ON COVINGTON PIKE IN MEMPHIS TN.

    City Auto

    City Auto

    2.3
    (57 reviews)

    Thank you, City Auto, for reaching out to me and working to make this right. A member of management…read more(several members) did indeed reach out to me in an effort to make me satisfied as a customer. In the end, I am as satisfied as I can be. The experience up front prevents me from being %100 satisfied, but my experience on the back end greatly improved the situation overall. I understand that how things went down for me was not how City Auto usually does business. This was not the first vehicle that I bought from them, and I know of several other people who have bought from them, and that is why I was surprised by the negative experience in the beginning. My first thought was that City Auto has just fallen off, and once they had my money, were no longer concerned with how my deal was working out for me. I no longer believe that. I understand that when buying a used car, things happen. My above experience, while very unfortunate, was not the usual way of doing things. So, would I buy a car from City Auto again? Tentatively, but yes.

    rate negative 0 zero.... Lauren customer service manager NOT…read moreshit Reginald and kirk NOT shit bought a cargo van on 03/25 had to file a claim for front axles on 05/25 discovered driver door off hinges month after(30)day warranty just off good customers service Lauren didn't feel the need to honor it. because it was pass the 30 day warranty..SO before you purchase a vehicle you may want to get on your back and look under the car/van/truck swing all doors open blow the horn. just do your own inspection cause they just selling LITTLE SOUR LEMONS :(

    Jim Keras Subaru Covington Pike - autorepair - Updated June 2026

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