IMO, this dealership exploited a young buyer's inexperience with high-pressure sales and unfair financing terms. What should have been an exciting first car purchase turned into a lesson in how easily young buyers can be taken advantage of. They're predatory. Young and first-time buyers deserve honesty, clear options, and fair treatment, not exploitation. Do your research, ask questions, and don't let anyone rush you into a deal you don't fully understand. read more

Horrible customer service. Literally, had a purchase in the works. The vehicle had to be repaired at our request, and the sales manager Brandon was supposed to call me when it came in so I could bring the checkup. They sold the van with no communication. We were literally waiting for a phone call and they sold it. The general manager Brian had no regard for our concerns and the best that he could do was to try and get another van that was from out of town and a cost more. SO SHADY!!!!! please whatever you do, do not do business with them. read more

Great experience. Great people. Would recommend to anyone searching for the right we vehicle.

I had a horrible experience and would not recommend selling a vehicle to AutoNation in St Peters MO. I am a widow wanting to sell my 2015 Jeep Wrangler. I had it checked by a trusted mechanic to make sure there were not mechanical issues that needed to be fixed before selling. I did my homework regarding asking price. I also had both a safety and emissions inspection done. When I contacted AutoNation for a quote, I let him know I lived over an hour away and did not want to make the trip if they were not offering close to what I was looking for. I received a guaranteed offer of $11K so I made the appointment and traveled over an hour to get there. Once there, they completed an inspection and advised me that there was a lot of repairs needed to my Jeep and that they would only give me a little over $5000.00. I know for a fact that some of what they told me needed repair did not and I was furious. 3 hours of not only my time but of the persons time that followed me there to bring me home completely wasted. I firmly believe that because I was a woman they were trying to take advantage of me and pay much less than what it was worth. My brother-in-law took my Jeep to a Jeep dealer to see what they would offer and oddly enough, the Jeep did not require all the repairs AutoNation told me was required and the dealer purchased my Jeep for close to the $11,000 quoted by AutoNation. read more

BUYER BEWARE!!!! PLEASE READ ALL REVIEWS BEFORE EVER BUYING A CAR FROM AUTONATION, USA ST. CHARLES!!! My daughter bought her car from this location and should have seen the red flags that were in her face. Once she test drove the car and decided she wanted to purchase the car, they told her they were inspecting it and getting it detailed. She went up to the dealership several times trying to pick up the car and was told the car was not ready. After waiting on her car for several days she was finally able to get the car and was told for her wait, they would throw in one year of free oil changes. Well they did not honor the oil changes! The excuse was the car salesmen that sold you your car quit two days afterwards therefore we are no longer honoring the oil changes. One year later, the car is having mechanical issues and she contacted them for the so called warranty that was also sold to her. She made the appointment and was told to bring the car to them to check out the issues. After waiting two hours and them telling her there was nothing wrong with her car, the car stopped on them while test driving, but since they could not get a code reading from the car, they said it will not be covered under the warranty and she has to pay a $200 diagnostic fee. This information was not disclosed to her when she made the appointment and was dropped on her when they refused to give her car back unless she paid. She asked to speak to the Manager. General Manager, Mr. Chris Eads! He is very unprofessional, rude, and is entitled! He refused to listen, spoke over her, and threatened to hold her car hostage unless she paid the ridiculous diagnostic fee. The money wasn't the issue. It was the complete unprofessionalism the entire service department had. He went so far as to say be my guest and leave a bad review because we have several bad reviews. This is ridiculous and has to be stopped! I really do not understand the lack of customer service in the automotive industry. They lie to you and don't mind selling you a piece of junk car! No morals or values from Chris Eads. He took advantage of my daughter!! Although, this is a good lesson learned for her to listen to the red flags that she initially had. This was a really bad experience buying her first true car on her own! I really hope this review helps the next person interested in buying a car. Stay CLEAR AWAY FROM AUTONATION USA ST. LOUIS!!!! read more

great place to buy a car!! Justin in finance was incredibly helpful! Tony the sales manager was also incredibly helpful - bob reasoner my sales person who is like 7feet tall got me the best deal possible. read more

Typically, car dealers drive me nuts but I can honestly say that, Haley and the entire Autonation team made my transaction a breeze. I had contacted a half dozen dealerships before finding one that would work a deal with me and Autonation saved me 4,000 dollars on my transaction! I cannot express how easy the process was as a cash buyer it was super smooth but they also offered good financing options. Would recommend to any buyer! read more

The purchase experience was fine. But the aftermath was a disappointment. When buying a car from AutoNation St. Louis, make sure you are happy enough with the car that you don't need any follow up work. Make sure it does not require a return visit. Return visits and follow up maintenance are an afterthought for these guys. They want to move as many cars off the lot as possible and won't fulfill their agreements. I realize this is typical for any used car dealership, but AutoNation St. Louis is no different. So be mindful of this when you shop there. - My car buying experience worked out well. In one day we found a car, worked out the financing and left the lot with a car we love. Deangelo was our salesperson. - There was some cosmetic work that sill needed to be done. AutoNation St. Louis agreed to cover up some small paint chips and scratches in a follow up visit. - I dropped the car off to get the service done. I was out of town for a week. This gave them plenty of time to wrap things up. I spoke with 2 different individuals and we agreed on the pickup date. One was a member of the service department. When I dropped off the car, we did a walk around and she confirmed they were good to move forward. - I called the day before pickup to make sure the car was ready. The person I spoke with said the manager was out of town. She didn't know too much. It was a fishy conversation and I could tell they hadn't done the work yet. - The next day, I called ahead before driving a half hour to pick up the car. Turns out it was sitting on their lot all week and no one touched it. FAIL! - The Service Manager was out of town. I spoke with a couple different people. Ended up on the phone with Rich, a Director from a different department. Rich pushed it through. By this time my window had closed, so I picked it up the next day. - Upon inspection of my car, they didn't make all the cosmetic changes agreed upon. Rich explained that this was never possible because it required body work. I really wish Rich was around to tell me this during the sale. I needed my car, so after some back and forth I decided not to play hard ball. So I left the lot pissed off. BAD EXPERIENCE WITH AUTONATION ST. LOUIS. The quality of customer service drops once you roll of the lot. And they don't honor their agreements. BONUS ISSUE: Everyone says they'll fill up your tank before you leave. Deangelo threw this in as part of the sale. Rich said he'd fill up my tank to make up for the service issues. Listen, I can afford my own gas. But if you're going to offer it, then you should do it. I had to remind Deangelo a couple times. Rich never did! LOL read more

They say they buy cars I try to get a price to sell my pick up truck and they quoted me not even half of what it's worth they are snake in the grass. Be careful. read more

this company lists vehicles for under market value to get customers in. They only want to do business with someone who will finance thru them. this is where they make their money. They agreed to a deal on a vehicle with us, shook hands, scheduled appt for pick up the next day. the salesman assured us that he would pull the vehicle off the front lot-- that he & his sales manager worked together like that-- we didn't have to worry. They even sent confirmation email the day of our appt to pick up the vehicle. However, the salesman we spoke with would not return our call or texts with questions we had. We finally had a call/ voicemail from him about 4 hours before our scheduled appt with them-- where he apologized that the vehicle had been sold to someone who paid sticker price and did their financing thru them. financing which was listed on some of our offers at over 10%! This dealer does not have honest, good- business qualities. Apparently, a handshake and their word means nothing, as well. Avoid Auto Nation when looking to buy a vehicle. I can't imagine what it would have been like to work with them had we actually purchased the vehicle and had any issues with it!! read more

Drove up in a 1000 hp hellcat to test drive a supra for my wife we are actively looking to buy a vehicle. We just left Johnny londoff with no issues they handed us a key to every car we wanted to test drive . This dealership wouldn't let us test drive unless we are "serious buyers" which we mentioned we were multiple times (we have tattoos ) and felt very judged like we can't afford a 40k car remember we have a hell cat . Very dirty vehicles. Seems like they want you to buy the car before test driving it . Bad vibes all around . Horrible selection of vehicles anyways. read more

We went to look at a vehicle they had posted on their website and when we arrived we were told it was coming from another one of their dealerships, which according to carfax was laurel BMW of Westmont, IL. After waiting over a week for the vehicle to arrive in MO we were told it was already inspected and ready to go so we went to take it for a test drive. We were really interested in the vehicle but were concerned with a noise coming from the engine and requested to have our mechanic take a look. Our mechanic informed us that it appears to be a bad lifter in the engine which could cost a few thousand dollars to replace. We had reported it to the salesman who had the vehicle sent back to their mechanic onsite to look into it. After another week of waiting we were told the vehicle was sent back to the other dealer with no info on if it was going to be fixed or not cause we were really interested in purchasing that vehicle. They next day while looking on Autotrader (where we found the vehicle the first time) they had the same post with same pics and description posted again with the same vehicle listed for sale at their other location (laurel BMW of Westmont). So apparently the issue was not address but rather shipped back to be sold in a different area. This car company is shady and will shady business practices. I would not recommend buying anything from them as they appear to cover up issues to sell a vehicle. read more

Unethical. Pretty straightforward that they sold me a car without disclosing significant hail damage which I discovered upon much closer inspection 11 days later. The GM offered to pay for only half of the $4700 damage to the car which was not satisfactory. He implied that the damage happened after I bought the car so I must have driven it across country where it was damaged and instead of filing a claim in my full coverage policy, I am lying and trying to get them to pay for it. Unbelievable. I am pursuing legal action for resolution. Really disappointing that they are not doing the right (and legal) thing. read more

Fantastic experience! After car shopping for weeks this was a refreshing pleasure. Friendly knowledgeable staff. No hassle straight forward answers. Special thanks to Austin, Ryan and Anna for taking the extra time to make sure all the details were taken care of. I will definitely be recommending this to people I know. read more

As another reviewer said, the used car purchase experience was fine. However, the after-sales was ...well ... mediocre at best. The sales visit (Anthony/Dale) was pretty much like any other respectable car sales lot visit. The only small issues were that the salesperson sat in the back seat during our test drive instead of letting us go off on our own for 10-15 minutes. The car also had its "fuel nearly empty" idiot light on, so we spent some of the test drive putting another gallon of gas in the car. This meant we really couldn't put the car through the full "hard turns" and hard acceleration tests for fear of running out of gas. Not a deal breaker, but not great. They were willing to let us take the car to our mechanic for an independent set of eyes to look over the car, so I got to do the testing I wanted during that excursion anyway. They did honor their no-haggle price - although I had to explicitly point out a decrease in price on their web site that had happened between our initial test drive, taking the car to our mechanic the next day, and closing a deal after returning from my mechanic's inspection. Our mechanic found the car to be in pretty good mechanical shape, so we were pleased with the car as a whole. The mechanic did note that the front grille was cracked and the headlights were very foggy. The mechanic's official report noted that both items needed attention. The headlight issue is not unusual on used cars and is easily fixed in a an hour or two with a $30 (retail) headlight kit. The grille and its trim pieces, on the other hand, needed replacing (entire grille including trim pieces can be found on e-bay for $100-$200.) To my surprise, AutoNation agreed to do both at no additional charge. They then procured financing for me (not really a challenge, I have an 820+ credit rating), allowing me to do some work/reading while they busied themselves with the financing details. Overall, I'd rate the sales experience just shy of a 5 star experience - most of the usual shady used (or new) car experiences were not present, but there were things that just weren't perfect. So, SALES: 4.5/5 Unfortunately, post sales was not nearly as good. The headlights were washed and that's about it. Net effect - no change in the foggy status. I did the work myself (again ~$30 and 1-2 hours of inexperienced labor) a few days later and they were fine afterward. The grille part arrived at AutoNation about a week afterward and we made an appointment to get that done the very next day. I talked with the service department person (Abbey) to make sure that it was the entire grille being replaced and not just the chrome parts (or vice versa.) I was assured that, yes, it was the entire grille. Well, it was just the chrome parts only, and they knew. Instead of replacing the grille they just pushed in some epoxy to hold together the cracked parts of the grille. I figured I'll just take my losses and walk away - if they can't be up front about not having the proper part, then I'm not going to trust them to put it in right even if they did follow up with the actual part (and they didn't follow up even though they promised to do so.) So, SERVICE: 2/5. And then, getting the title. Yikes. This was literally a one owner, no accident or title issue situation. Why their title person (Melissa) couldn't have given me the title on day one, I'll likely never know. But she literally overnight "Fed-Exed" it to me so it would arrive in my hands the very last day I could register the car without paying a late penalty. Probably not coincidentally, the title arrived in my hands on the very last day (i.e. 30 days after sale) that Missouri law allows such to happen without potentially voiding the sale. Lucky for me, Fed-Ex delivered the title late morning, so I could waste a sunny afternoon blowing a vacation day in the local DMV. Thankfully, the title was clean and all the prior paperwork (inspections, bill of sale, etc...) was also in order. I suppose they met the minimum needed to be passable, but just barely. So, ADMINISTRATIVE: 3/5 I really want to be able to say this was a 4 or 5 star experience. It certainly had that potential on the day of the sale, but the post-sales experience does not justify such. Will I shop here again? Yes, but I'll be a little more careful about any items that need service work and I won't close a deal until I have been shown the physical title. OVERALL: 3/5 read more

We came in to trade a car a buy one. Alexander the salesmen great person very cooperative and helpful.

First contact started out ok with Jaxon, but then took a bad turn whatever you do don't deal with Christian...it's hard enough to buy a vehicle but to deal with AutoNation was not a good experience...I won't recommend going there. Anywhere but them.. read more