After looking at other brands, we still had a few on our list, but the process was getting old! My husband ended up doing even more research than we already had done and came up with Mazda. We went there on a Saturday morning and were approached by Andrew. We talked about what we were looking for and he got a vehicle for us to test drive. We weren't fans of the first one. We told Andrew what we did and didn't like. He brought out another vehicle to test. We loved it! When we got back, we started the process of buying it. That process always takes longer than we like, but we don't have to do it very often! We did everything that Andrew needed and then we had to wait for the finance guy. We were paying cash and were not purchasing an extended warranty that day. That didn't matter - we still had to wait and go through the process. Grant was the finance guy. He did go through everything quickly after we told him where stood on the warranty issue. He was pleasant and very efficient. I love my new vehicle! Andrew called four days later to see if everything was okay and to see if I had any questions. I highly recommend this dealership and Andrew and Grant! read more

Run don't walk away from here. Poor customer service, lost titles, staff can't / won't follow request & sent important paper work to Wrong address, even when all papers inside had right address. read more

Just purchased our second Mazda CX five from this location and could not be more happy. Nate did an awesome job taking care of us and looking for exactly what we needed. Highly recommend Nate and this location. read more

Thanks to Joe & Grant for helping with me with my car inspection. Great customer service!

After having our car serviced I could not find the socket for our wheel locks. Not blaming service department it might not have been there when we bought car new. Working with Cari and the shop supervisor. They installed a set of new wheel locks . That is some Great customer service. read more

Yesterday, 7/27/24 we purchased a car from bommarito west county. I called prior to going there to verify if the car I saw online was still available which it was. I spoke with a salesman who deserves five stars for being courtesy and helpful. My one star experience comes from the finance department the man we dealt with was arrogant and rude, especially after telling him we did not want the extended warranty. he just wanted to get rid of us. One comment he made was that he used to be a mechanic, but he hung up his tools to go into financing. My opinion is he needs to go back to being a mechanic where he doesn't have to have has much customer one on one. He certainly doesn't have the personality for it. By the way this is the third car i have purchased from Bommarito. read more

Excellent low-pressure dealership. Highly recommend Conor Bach. General Manager Ryan Jackson was also great! Thank you!!!! read more

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Dan Parker and Corey in the finance department are great! They helped me buy my first car from a dealer and made the process easy and efficient. They were informative about the questions I had pertaining to the car and financing options available. read more

Nate Marcum, internet consultant, was outstanding. He is professional, very knowledgeable, easy to interact with, and very prompt in his responses. Importantly we negotiated an excellent deal on a 2025 Mazda CX5. I bought 2 Mazdas from West County Mazda 3 years ago and the caliber of their team is just as excellent now as it was then. I would recommend this dealership highly if you are interested in a Mazda. read more

Had my car repaired at Bommaritto Buick Service yesterday, service consultant had a bad problem with mis-speaking and mis-hearing. read more

Bommarito Mazda West County - Auto Repair Near Me - Ellisville, Missouri

Everytime I bring my car for service it's a horrible experience. Today my appointment was at 8am. It's now 10am and they haven't even looked at my car. The guy and woman at the service desk seem disorganized and are yelling at each other. read more

My family has bought four cars from this dealership, but this last experience was one that will probably stop me from going back. There was a special 0% interest rate or you got $1000 . But when we were talking to the finance man, it wasn't till later he was showing us the paperwork that our interest rate was not 0%. It was four point something. And the 1000 wasn't available because we were using the special interest rate. The 4% percent interest rate was never mentioned until signing of the paperwork and it just showed up magically. Beware. I felt we were rushed. It is the first time I walked away from buying a car very disappointed and feeling taken advantage of ,I told both salesman and the finance man I was really upset. Yes, we got the payment we needed, but I felt awful when it was all over. read more

I was follow a certain car. Was told one of the mechanics in the shop wanted it. Apparently, that deal fell through. Pat called me and I told him we would be there tonight to buy it. Called me back a couple of hours later (I was at work) and said it was sold! Such bullshit with this place! He used Covid as an excuse as to why it sold so fast.?Give me a f-ing break! Nice try! Don't even go here... read more

I had an appointment at 8:30, they didn't even look at my car until 10:10 yet multiple people who came in after me left before me. A man who came in an hour early to his appointment which was at 10:30 and left at 10:30 after only waiting an hour. Even though an associate told him he had multiple people in front of him, one of which was me because I had already waiting for an hour by the time he got here. I was here on time for my appointment yet got skipped by many people. I didn't even get checked out until 11. I would not come here if I was you. They offered basically no compensation for their actions. read more

July 2020. Just FYI that while over the phone they indicate that their service department staff wear masks and practice social distancing, from my experience, an accurate description of their virus approach is: "while our service staff wear masks, our mechanics do not. Because mechanics must converse with service staff at a desk right in front of the entry door, you can anticipate that when you arrive you will need to navigate within 3 feet of staff without masks in order to get to our masked staff who will assist you." Based on how cautious you are, this might be fine, or it might be worrisome; now you have accurate information about what to expect. read more

FIVE STARS FOR THE SERVICE DEPARTMENT AND SERVICE MANAGER! I was so happy to have my car back & running the same day. They diagnosed my A/C leak early enough and with having the part on hand, I was back in my car a few hours later. I was very impressed with the service and communication from start to finish! I usually go through Grant, the service manager, but I trust everyone there to give me good service & fix what only needs to be fixed. I never leave feeling scammed or duped, which I have felt before when leaving other automotive service centers. read more

Bommarito Mazda West County did a great job of hunting down an intermittent brake noise issue. They did not give up on it and did not make me feel like my issue was insignificant. They were always friendly and accommodating and even offered a loaner car and an exterior wash. A special shout out to my service advisor Robert Politte who made sure I was well taken care of. This kind of service is becoming more rare these days and deserves to be recognized. I would not hesitate to recommend Bommarito Mazda West County and they will be my first stop when I am ready for a new ride. read more

I had just found out that my car had been declared a total loss. I couldn't take it not being able to drive. I had major surgery on my foot and could finally drive after 2 months. The very first time I drove I was hit in a parking lot totaling my car. So I went online looking for exactly what I wanted and found ONE in a 100 mile radius, the only thing it didn't have that I would like to have had was the red color, not a major thing at all. I test drove it and fell in love!! I got one heck of a deal and everyone was so nice in helping me and being empathetic to my plight, from Tom the sales manager, to Jamie the salesman and Charles the finance manager. I felt truly cared for and couldn't have lucked out anymore than I did. Call it fate or call it karma, whatever, I'm just a happy little bee in a hive! Thank you everyone who helped me get my 2020 Mazda CX30 Premier read more

I bought my used Mazda Miata 2 years ago from this dealership. The buying process was HORRENDOUS... and it only got worse. The first person I spoke to refused to even discuss price until I test drove it and then when I said I wouldn't pay advertised price (mind you this is pre-chip shortage and no one paid sticker price) he said "oh okay so I guess you don't want to buy a car." To which I replied "I for sure would like to buy a car but I'm not able to pay sticker price. What's the best price you can do?" At which point he motioned to the sticker price. So, I left. My friend and I were driving down Manchester when he called me, tail between his legs, and knocked off $2,500. So, we turned around. Next up - financing. I told this gentleman I wanted a third party inspection. He swore up and down they changed this/fixed that; i should have no problems. When I replied I still would like to have it looked at he replied "do you even want to buy a car today?" ((I should add here that I was with a friend because I was out of a car due to an accident, so needless to say.. Yes, I wanted to buy a car that day.) He finally agreed to a warranty upgrade so any issues would be covered. Unfortunately, the brakes he swore were replaced were not and a couple years later I would have to replace them as they are not covered under warranty. Supposed "all" cars get new tires and brakes - totally false. Do not believe this lie. There were additional dings and scrapes that they promised to fix whenever I was able to come in and schedule an appointment. I call back a month and a half later to arrange for it and got the "my manager won't let me do that for you. A used car is an as-is purchase spiel." Fast forward another year and I realize I never picked up the key I was promised and again get the "my manager won't let me do that to you. It probably only had one key." Maybe it did... but then I was lied to at the time of purchase. Or, it had two keys and you used one and aren't willing to make it right. Maybe some of these are naive mistakes of a first time car buyer, but even if so, wouldn't you want to take your business to a dealership that isn't desiring to take advantage of any humanness that you make possess? How we spend our money is where we invest in our future and I think it is a crime of humanity to invest in the future with Bommarito Mazda West County. We deserve better. read more

Awful, disorganized dealership. Had to make multiple trips to the lot after taking delivery because they didn't put a temporary tag on the vehicle before sending me off. They also misplaced the floor mats I was promised as an attempt to make up for the inconvenience I experienced with the finance dept not beginning the financing process when they were supposed to, before my arrival the day after agreeing to terms. Then, get this: I wake up to three pages of text from my salesman Greg Kimbrell berating me for giving him an 8/10 on the Mazda survey (due to the organizational lapses mentioned before) because "he felt he gave 10/10 service". I began my day with a text argument with a grown man over an objective review. I am the customer. 10/10 service doesn't include forgetting the crucial step of putting a damn tag on the car. And it definitely doesn't include blowing up my phone like a scorned ex. I've never experienced such childishness. Then: it took me 2 months to receive my plates, due to the fact that my salesman Greg didn't reply to the DMVs request for more info (since the original paperwork wasn't filed properly). Was told by the GM of bommarito that the paperwork was sent back to bommarito and sat there for 10 days. It would have sat there indefinitely if I hadn't called due to my dealer tag expiring. Then- when I did get a call from my DMV- I was told I had to pay an additional $120 because the dealership only sent $80 to cover tag and registration! What am I paying you for when I pay you $250+ for doc fees? I will be recovering that $120, especially considering the absolute headache I had to endure. And I'll be contacting Mazda corporate if not. read more

Just in my car leaving Bommarito Mazda in West County. Looking for a car, live nearby, and not one person approached me while I was in the showroom for 15 minutes looking at cars. Going to Lou Fusz in Creve Coeur. Maybe they'll be interested. read more

Brought our vehicle in for a minor repair and noticed a few days after the initial repair that the part was not installed correctly as it was not flush with the surrounding parts. When we took it back in to get it fixed they were rude and acted as though we were wasting their time. We love our Mazda and will likely purchase another one in the future. It is not likely that we will do so at this dealership. read more

these ppl may have sold me a flood car. bad rust under seats and rotors. ive had it 4 days and it came with no emmiasion or inspection and check engine light just popped on. i dropped $8k down. and i shouldnt have to pour more money into it this soon. the salesman swore the car was serviced and running great. should have questioned it because they were too eager to sell me this car!! if they dont service this car i am calling my attorney monday! this is exactly why people tell women not to go buy cars alone. ive been had read more

I went out and had a test drive with a nice salesman. I wasn't ready to make a purchase at that time. A few months later I asked for a quote online. They gave me a monthly price that seemed higher than other places I had talked to. I asked for a breakdown of that quote (purchase price, incentives, fees, money factor) and they replied "no...We have been more than up front and accommidating for you." Yikes...I went and got my CX5 for $80/month less at Lou fuse later that week. read more

So far 5 star. Had a great buying experience at this dealer. Ive hated new car purchasing from day one and was dreading doing it again. Shane did a great job, no pressure and we feel good about the deal. They attempt to add value which is appreciated and we had a great delivery experience. Never thought I would ever do this but I highly recommend this dealer and Shane for your mazda needs. Zoom zoom!!! read more

Walked around the lot on my day off since I'm interested in a cx 5 they weren't busy but I can't seem to get a sales person....I guess I'll go inside and try to force 1 of the lazy salespeople here to try to make a sale for the dealership lol. Or I might just go to the other car I'm considering and buy a subaru forester since nobody here wants to sell a car Update; Went inside looked around....I did get 1 head nod but the numerous sales people sitting around never moved....I'm not going to beg so I left. I like what I saw of the cx 5 but what can I do if the dealership ignores me? Thanks for wasting my time.....I hope if a manger reads this he addresses it with his team instead of just removing this review. You sell a nice looking well reviewed product...but the salespeople have to get off their chairs and talk to people! Yes I drive a car that's over a decade old.....I haven't had a car payment for almost that entire time....guess what that tells ya if you are smart....I buy new and pay it off quick and then drive it till it dies and I need a replacement. Oh I came from the gym so I wasn't wearing nice clothes......is that why I was ignored as I roamed the lot even behind the building..... Disappointed but life goes on...plenty of other makes and models to choose from. read more

Just bought a CX-5. Nice guys, and I bought the car. But, not one penny off the sticker price. I'd love to give them more, but I guess their non negotiation is worth the poor review. read more

I purchased two Mazda 3 vehicles and leased a CX-5 and Mazda 6 from Bommarito Mazda . I had all vehicles served by the dealership. Recently my son's Mazda 3 was involved in an accident and I had it towed to the West County Bommarito dealer ship repair shop. This was the biggest mistake I made. I never received a phone call from the repair shop regarding the status of the repairs. I requested an estimate on some additional repairs needed and even though the staff at the repair acknowledged I made the request they never bothered to prepare an estimate. Every time I stopped for an update, all four were sitting at there desks doing nothing but shooting the BS. They were to busy to make a simple phone call to provide me with an update. I complaint to the person who was in charge of the dealership, she stated it wasn't her problem. I was told that Mike was the person to talk too, but Mike was to busy. When I expressed my dissatisfaction and the lack of professionalism, I got the "We don't care attitude". Unfortunately Bommarito doesn't know I work for an organization which employees several thousand employees in the state of Missouri and I made sure everyone knows about the terrible client service the dealership has. My wife just purchased a vehicle from Lou Fusz the sales people provided the red carpet treatment. Bommarito not only lost a loyal customer but I will make sure everyone I know and everyone in my company will avoid purchasing a vehicle from Bommarito. read more

This is absolutely the only dealership that didn't try and screw me over. Dan Parker was my dealer and still even weeks after I bought, he car has bent over backwards to make my car buying experience as easy as possible and then some. Words cannot express my gratitude and appreciation that I have for this man. I can say that his no BS, respectful, and can do attitude is what has put me at ease to start with, but his follow through is what is going to make me come back when I get my next car. Hopefully under better circumstances. Also The coffee machine is also a plus! read more

If approached by Danny-----run. He is nothing more than an order -taker and he's not very good at that.

Tremendous buying experience! We started talking to Dan Parker several months ago, and he was always friendly, informative and courteous - never high-pressure. That trend continued right through the sale. He respected my perspective and opinions, and ended up getting us very close to our target price... along with selling us a great car. I won't say the process was "fun," but I do say it was about as good as it can get. read more

Went in last night to lease a car. This location went above and beyond to earn my business after a hiccup in communication. Many thanks to Jamie Sorrentino, Mark Landers, Jeff Holder and Shane Heffernan. I appreciate your attention to customer service and desire to build customer relations. A special big shout out to Shane for being the genuine hard-working person he is. Loving my newly leased Mazda 3. Zoom Zoom!! read more

Just bought a Mazda 3, Alex was a consummate professional. Up front, honest, and professional. Buying cars is one of my least favorite experience. Originally they didn't have exactly what I wanted but Alex found they had one ordered and helped ensure a very smooth buying process. I love the car and very satisfied with my experience. Would definitely recommend. read more

Service is good and they always take good care of my vehicle. However, the waiting area isn't too functional for getting work done. There is a notable lack of convenient power for those that may want to plug in a laptop to try and stay productive while getting their car serviced. I don't mind sitting somewhere and waiting an hour or two to get things taken care of, but seating that's better than what you might find in an airport would be very welcome. They do at least have wireless connectivity so you can connect your laptop, iPad, or phone over a reasonable data network. read more

Alex Wiltse is fantastic! He made sure that I got everything I wanted in a new car. I love my cx-5, and while the car sells itself, Alex really added so much more! Everyone I worked with at Bommarito was great. I never thought buying a car would be so fun! read more

Great sales from Dan, Greg, Nate and service from Jr. our second leased Mazda! They go out of their way to help make sure everything is perfect ! read more

#Bommarito Mazda My Nissan Sentra lease from Bommarito was due to expire in January 2019 and I started my search for a replacement. On 9/29/2018 my 1st stop was at Bommarito Mazda (BM) since I really liked the looks of the Protégé 5 and wanted to see the car and pricing - once there the Mazda 3 caught my attention, but I made it clear that I was only looking and still had 3 months left on my lease. That's when it all started... Sales manager Dennis got involved and offered me a deal to put me in the Mazda 3 now and that he would take care of my current auto lease - including any repairs needed - new tires, some body work and last 3 payments - just leave it here take the new car and I will take care of everything - he even took time to show me where it would be parked. Beginning in December thru March I have received notices from Nissan and their collection agency that I owe over ~$750 for various items (December - January I was told by BM not to worry). Last week when talking personally to Dennis he accused me of calling him a liar and that he would only pay only the $395 Disposition Fee and nothing else - he stated that I would need to settle the remainder with Nissan - he has fulfilled his agreement plus some already. Doesn't make much sense that I was told not to worry about anything. I was lied to by Dennis and then ignored for over 3 months. It's crazy but I get better service from a Subway rep when buying a $9.00 sub vs. buying a $27,000 car! read more

Just bought a used 2013 mazda 3 from Pat Conners and had the best experience! He wasn't your average car salesman. You feel as they really care about you. read more

This is long and worth it. Quotes are from our text conversation. After finding a great vehicle online I requested someone contact me and got a fast response. After getting the basic information needed to get ready to make the drive and test drive the vehicle I applied online. Online application process was short and sweet. I was contacted shortly in regards to it. After asking if I was approved for sure I got 'I'll save you money for sure, yes.' So yes I was approved? After asking if they beat my previous interest rate and what it was, I got 'yes.' So again I asked what the rate was. 'They go over all that with you....my job is the car' In turn I asked who I could speak to about the interest rate. No response, so I said 'I'll need to have the loan information by 4pm to ensure I'm not wasting a trip up there. I understand 'your' job is the car but if I don't have the finances for the car, I can't let you do 'your' job. ' the response was 'My finance director said you were fine..meaning you will be taking the car home tonight. If i can get one of my finance guys to call u i will. ' still not getting ahold of anyone from finance, the salesman tried the 'real nice car...well beat the rate...save you moola...see you at seven' Well hell, I never said a time! I made an offer which they refused. After asking AGAIN about the rate, I got 'He was working it for...he told he good beat the rate you was getting from credit union....i need you to come in this evening....you will be very content...We are the very good at what we do for you.' After expressing my discontent and stating I was not going to drive 75 miles with out knowing the interest rate I finally get a call from finance. Who says he has my application and will send it through for approvals and call me back in 30. An hour and 15 later I get a phone call saying I wasn't approved anywhere. Conveniently, they didn't check the one that I was already pre-approved at. So a half hour later I get told I wasn't approved there either. In the end, thankfully, I didn't waste a trip going up there to meet a seemingly greasy salesman in person. Luckily I've already been approved and get to take my business to a better dealership . Knowing my financial situation, having access to my credit information and seeing where they did or didn't go for approvals, and for what amounts, was a great advantage. This dealer is not recommend. Dealing with Jamie and Jeff was an experience I wish not to repeat. read more

I have purchased two cars from Terry Landers and have had a great experience and have always had a good experience with the service department as well read more