I read the reviews and was hesitant... (even for an oil change deal I received in the mail) However, the gentleman that took care of me, Toren was fantastic! Very accommodating and sympathetic towards some issues that occurred. I wasn't pressured for ad ons or anything else which was also appreciated. Some negatives: - 1/1:30hr wait (however I was told before hand) - NO SHUTTLE (went in at my 7am appointment and was told on the phone by some rep there would be a shuttle at 7:15. Once I arrived I was told from Toren they were prolly out of state and apologized on their behalf. 1:30 HOURS WAIT IS BEYOND FRUSTRATING) Only reason I'm giving a 5 - Toren was great! - lady's at the front desk was great! - I wasn't pressured for ad ons! - they stayed true to the deal they sent in the mail! Hope this information helps someone! read more

We visited the dealership in response to an online listing for a Kia Telluride priced at approximately $45,500. From the outset, we clearly stated--on three separate occasions--that we intended to finance through our credit union and explicitly requested that no hard credit check be performed. During negotiations, in an effort to align the price with the advertised amount, the manager offered a veteran discount and a new graduate discount, despite the fact that we do not qualify for either. Despite our explicit instructions, the manager proceeded to run hard credit checks on both myself and my son without our authorization. This is unacceptable. I request that this issue be corrected immediately and that I receive written confirmation of the actions taken. Additionally, the manager stated that accepting the incentives required financing through Kia, which had not been disclosed to us beforehand. He dismissed our concerns about a 2.25% higher interest rate and characterized our objections as "ridiculous." It was also said numerous times by several employees that the ads are misleading but they are meant to get people in the door. So yes it is bait and switch, which is illegal. After spending over three hours at the dealership, we were only informed of these financing requirements after the unauthorized credit checks had already been conducted. When we expressed our frustration, the manager responded in an unprofessional manner, stating that he had been there for 12 hours, which did not address or justify the situation. The manager also behaved inappropriately on the showroom floor, raising his voice, and speaking disrespectfully toward both customers and sales staff. Due to this experience, we made the decision to leave, as the environment and conduct demonstrated were not acceptable for doing business. Following this incident, I have attempted to escalate the matter by contacting the corporate office. I have called nine times over the past three days requesting to speak with Eduardo Rodriguez regarding this situation. Despite leaving detailed voicemails explaining the nature of my concern, I have not received any return communication. read more

This was one of the most frustrating dealership experiences we've had, and we will not be returning--especially not working with Mahan We test drove and placed a deposit on a pre-owned BMW at Napleton Maserati. We requested the inspection/maintenance report to make sure there were no issues. We were told it would be sent to us later that day, so we could complete the purchase. In multiple calls and texts, we were given numerous different excuses for the delay. After following-up again the next day, we were abruptly told our deposit was being refunded with no explanation. Even more concerning--the car was relisted shortly after at a higher price. That raises serious questions about transparency and integrity. A general manager was supposed to contact us about this situation as they admitted "none of this should have happened." Instead a receptionist offered a $50 gift card in exchange for not posting a negative review--which only added to the frustration. We were ready to buy the car. This fell apart solely due to their poor communication and lack of follow-through. The only bright spot was the kindness of the cashier and front desk staff who helped process the refund. Overall, a very unprofessional experience that completely changed our perception of the Napleton dealership read more

Professional con artists. My experience with this dealership was one of the most deceptive car-buying experiences I've ever had. I received an online price quote, an email confirmation from salesperson Kyle Lavalette, and even called before making the trip to confirm the final purchase price. After driving the vehicle, spending time with the salesperson, and completing a credit application, I was informed that the price they had quoted me was supposedly a "mistake" and that the actual price was $20,000 higher than the price listed online, confirmed by email, and verified over the phone. When I asked to speak with the manager, I showed him the dealership's own "No Surprises" promise displayed on their website. His response was simply that he wasn't going to "lose $20,000 over a typo." This wasn't a typo. The same price was presented and confirmed through three separate channels--their website, email, and a phone call. At that point, it stopped being an innocent mistake and became a deceptive sales practice that wasted my time and appears designed to lure customers into the dealership under false pretenses. After reading many of the other reviews, I'm genuinely surprised this business continues to operate this way. I would strongly encourage anyone considering doing business here to verify everything in writing--and even then, be prepared for the possibility that they won't honor what they've promised. I cannot recommend this dealership to anyone. read more

After I priced my car on KBB they called and said they'd offer well over KBB pricing. I made the guy swear up and down this was the truth before I drove a half hour to them. He even 'swore' on his mother it would be the best pricing. It wasn't. It was well below KBB and honestly fairly insulting pricing. Clearly their dealership lies. Don't drive down there thinking you'll get a decent trade on your vehicle read more

Literal scum salesman who take advantage of veterans with autistic crying children. Stay away from Sevion and Kia finance as they only care about their check. read more

This service department is predatory. They are narrowly focused on profiting off of their customers and letting you know they are doing you a huge favor for even agreeing to offer service. I made an appointment for 9 am and they didn't even look at my car until almost 5 pm, after I asked them for an update. I couldn't pick up my car until noon the following day. This was for an oil change and minor belt and fluid change, not anything overly time consuming. The oil change is exactly double the price of my local oil change shop but I had to agree to it to get them to hook my car up to the KIA diagnostic computer. They didn't put the cap on correctly and oil leaked all over our driveway. We called the dealership who told us to come up right then for an appointment (to fix the oil leak they created) but when we got there the service department said they couldn't look at it for another couple days. The time (3 separate trips with hours of waiting time) and money we wasted can never be replaced but hopefilly nothing else they "fixed" will break and I will never have to go there again. We moved here recently and this was a shocking experience. I have never had a dealership be this bad, arrogant with a hard sell approach or be so much more expensive than local shops. read more

If I could give this business zero Stars I would. Please take your business elsewhere because this business is not run professionally. I took off of work for an appointment today for them to tell me that it was an additional four and a half hour wait. Nobody can get me to any upper management everyone just points their fingers. So please do not spend your money at this dealership read more

Highly torqued off at Napleton Kia, St. Peters, MO...... Problem: Dealer: Nadia Beckmann, never returns phone calls, post sales service sucks, because she avoid the issues addressed to her...our issue was the vehicle we bought the key fobs were not programmed for remote start, the moon room latch for the inside cover is broke. She noted them, said they would take care of them! When she was called now 5 times between 8/14 & 9/9..... she is avoiding the calls like she said she would answer and get them corrected! Not even once has she returned the calls! Service: to program the key fobs I have to drop of the car.....seeing it's not a Kia they have to schedule it at a GMC/Chevy dealership to have the key fob programmed for remote start, and so the correct part can be ordered and fixed.....it can take up to 5 days to get this done, per the scheduler at the dealership! Hell I'm past being mad!!!!! I'll just pay for it out of pocket and have it done at a GMC/Chevy Dealership! I'll never buy another vehicle from there! I know this my father in law sold cars 30+ years was the top salesman in the Midwest, sold the most Dodge vipers in the Midwest...... you dont treat your customers like this! I as a business owner have eaten the cost on items because of an issue on the customers part, on my part, or what ever the problem was....make it right the first time! But not to follow up with a customer, to ensure they are happy, to ensure problems are correct, that's is very bad customer service & Poor customer satisfaction! Zero stars really! read more

Clay went above and beyond, helped me get into my vehicle. I love my vehicle and he made sure I had all the bells and whistles I asked for!

I needed a warranty repair completed on my van. I called around to a few Kia dealerships to see if I could get the repair completed quickly and all were booked out for weeks. Napleton got me in the next day and finished my van in the same day. They communicated with me throughout the whole process. My service advisor was Matt O. Great service! read more

The service department is impossible to get ahold of to check the status on your car. The online scheduling is completely disconnected from reality. It shows every slot open when it's not really available. read more

The service and maintenance work they did was what I wanted done after they showed me two relatively minor issues that needed attention. It just took a while for them to get the work completed. read more

Worst dealership in the St Louis area, sales manager was so rude, yelled at my wife and I. Their ad for the car on their website was misleading and they didn't even have the vehicle cleaned to see after I made an appointment to see the vehicle. We went back with check in hand to buy the vehicle but still had some questions about the car and sales manager said we could just leave but we really liked the vehicle just hated the attitude of the staff, after purchasing the vehicle we had to return to the dealership because they gave me 8 month old inspections, and even with a 9:00 am appointment they made we wait 2 hours for a vehicle with 300 miles on it. We will never return and will use another dealership for all warranty work. read more

Arrogant, misleading, and wildly unprofessional. I was quoted an absurd monthly payment before my credit was even run by stacking add ons without explanation. When I questioned it, the attitude immediately turned defensive and hostile. I was spoken down to and dismissed in a way that made it very clear I was not being taken seriously as a woman asking reasonable questions. Numbers were inflated, transparency was nonexistent, and professionalism was clearly optional here. I walked out and bought elsewhere with honest pricing and respect. This place is not worth your time and Jim Butler Kia in chesterfield is! read more

If I could give a 0 I would. Absolutely a horrible experience with this dealership. Went with my daughter and son-in-law to purchase a Kia Sportage. They purchased it on 5/29/26 and just got delivery of it on 6/24/26. Their excuse was they had to wait for the radio to come in so they could replace it. Then they said there was no key fob even though there was one when we test drove it. They also tried the old bate and switch on the final paperwork but we caught it. We also had to tell them to give us a form that says it was purchased on 5/29 but didn't take delivery until 6/24 so they wouldn't get a late fee for not getting it licensed in time. If we wouldn't have ask they just would have just let everything slide under the rug. I'm just happy we don't have to deal with them anymore. We don't advise going to this dealership. Look at all the reviews on line not just on their website. There are a lot of negative reviews. Wish we would've checked before hand. read more

Do NOT go here! Terrible service. My optima had engine issue, dropped it off and they said theyd look at it within 4 days. I called them after 4 days and they said that it would be another 3 days. I called back 3 days later. They didnt even look at it yet, they said 3 more days. I called back 2 days later and had my car towed to Dobbs. The service persons said no rental car was available and they said we probably need a new engine. B.S. !!! The computer needed service which affected the engine and Dobbs was able to diagnose within 2 days , repair within 4. Very dissapointed with unprofessionalism of Napleton. Do not go to Napleton! read more

Scheduled a test drive for 6 PM, showed up at 6:05, they were looking for the car until 6:35. Immediately claimed they had two people coming to look at it tomorrow, but didn't seem to know much else about the car (like where it was). I was told to ask for Mike so I did and they were basically just like "yeah that's the GM". But why did i make an appointment if someone was not going to be prepared to show me the car? The lady at the front desk was basically like "I'll do it because nobody else is available" Never even got her name. There was a nice gentleman who helped us with some questions while she was looking around that had better soft skills, but in general her demeanor was unconcerned, borderline dismissive. Prior to arriving, I asked if there was any cosmetic damage to the car. They informed me that there was not. When I arrived, the front bumper was clearly scuffed on both sides and had holes in the inner fender liner. Carfax were good so this was clearly an accident coverup. Also some interior scuffing After the test drive, I expressed these concerns and she was like "it's a used car, they come as is. i just sold one with a bumper way more messed up than this" I basically told her I would be open to hearing their best price but would likely not purchase today as I did not have time to research this damage, it's cost, and what other non cosmetic damage could be implied by this. She said "so do you have an offer" I emphasized again that had no idea of the damage and it's related costs so I would have to make a large deduction if I were to offer today to account for potential issues I was unaware of so I said "Really don't have one, but maybe 18,000? maybe?" She was like okay and went and talked to someone and then came back saying "The damage was, like, already factored into the price, so like 18,000, no, that's not gonna work" basically laughing it off. I clearly lowballed because she asked for an offer when I was uninformed. She was also watching Bobs Burgers when I got there and told me my street sounded like it was from Bobs Burgers. I think she was unfocused, untrained, or both. The amount of messages they sent me prior to the appointment is insane, only for them to have terrible customer service, accountability, and professionalism in the actual store. I suppose generating as many shitty leads as possible and spamming them until you convince them to show up has proven to be more profitable for the dealership. Also they charge the legal maximum for administrative fees and act like that is just the government mandated price. 0 stars. my next yelp review will be positive read more

Jess Koons is great, she was very helpful, had great communication on what they found with my car. She made the experience smooth and easy. Thanks Jess! read more

if I could rate a zero I would. Woman handling my call was rude and condescending. They would not return my calls. Took thousands of dollars that not only did not fix the issue but was not related to it. Do not go there. They have zero customer service and they Will scam you! read more

if I could give this place lower than a one, I would, they are taking appointments for anything but telling you it will be 72 hours before they ever look at your vehicle so I'm confused why you're even taking appointments second of all they didn't even tell me this over the phone when I made my appointment so not only did they waste my time they wasted my gas. They treated me like I was stupid the entire time I was in the office because my tire pressure monitoring system needs to be replaced and they just kept asking me if I had enough air in my tires and just blinked at me I had to physically bake the man come over to my car to see the notification in my system for them to even look at my car after booking an appointment at 10:30 do not ever go to this place. This is by far the worst place I have ever seen. read more

I wish I could leave 0 stars for there service department. I scheduled an oil change at 10:30am, dropped it off the night before, attempted to contact the service representative assigned to me via text and phone call and was unable to reach him through either method. I attempted to pick up my vehicle at 3:45pm since I have been unable to contact anyone and was told my car has not even been pulled in yet. Mind you, I had an appointment at 10:30am for an oil change. It should not take this amount of time, especially considering it was dropped off the night before. Or at the very least, there should have been communication of the lengthy delay in service. When in person, I was told that the sales people schedule same day appointments to hit a quota and that any appointments get bumped for the same day/"walk in" appointments and that because of this, I was bumped. That is the most backwards thing I've ever heard. I was also told that they were overbooked today. Why would you take on more appointments or walk ins that you can't service? I have never had worse service in my life. Please do not waste your time, and the time of others who have to take you to pick up your vehicle, by going to Kia Napleton Service near Mid Rivers. read more

I have had nothing but problems with this dealership!!!! Where to start, I have only had my 2024 Kia Sorento for almost a year and a half. A month after I purchased the vehicle, I was hit by someone, obviously not fault of dealership, it was everything else that came with this headache!!! That was in October of 2024, it was brought into the dealership in November of 2024 because the body shop couldn't get the hood open in the car, so they took it to dealership to have it looked at, come to find out there was rodent damage done to wiring under the hood that had to be fixed. This vehicle was brought to St. Peters from Chicago area by the porter here in St. Peters when I bought it. After my digging there was no inspections done on this vehicle prior to leaving that lot to bring it here, then once arriving in St. Peters also no inspections done on the vehicle before I picked it up the next morning. So my consensus is this happened while it sat on the lot in Chicago area, it's not the only vehicle I have heard of this happening to in that area, so why was this my fault to pay out of pocket for??!!! Especially with a car that I hadn't even owned for 3 months!!!! To me shame on you guys for not inspecting the vehicle! Then NO ONE wants to take responsibility for any thing that happens around there! I needed a loaner vehicle as I didn't just have an extra one sitting around to use while they worked on my car for what seemed to be forever! There is no time management around here at all! Then my battery went dead in Aug-Sept of 2025, that was an untimely event as well. Fast forward to last week Monday, January 5th, I walk out to go to work, my car is dead as a door nail! My battery was just replaced, how is it dead again already?! So I called Napleton Kia which I already dreaded doing, and they gave me an appointment for 2:00 to bring it in, well the roadside guy showed up early so I dropped it off earlier than 2, in which the service guy asked if I would be waiting on this to be looked at or dropping off, I decided to leave after it was dropped off, and low and behold a week later it STILL HAS YET to be looked at??!! Seriously??? Myself and my boyfriend have called several times, and were also told to call corporate to file a complaint, well good luck getting anyone to call you back at these places!!! The service guy Lane I believe his name is told my bf that he told me 24-72 hrs before they will even look at it whenever I dropped off, which is not the case at all, I was not told that! I was told it's probably a good thing I was dropping off because they were a little behind that day I dropped off. Well here we are way over 24-72 hrs and it has still yet to be looked at! The service guys are saying they are way over booking appointments, which ok if that's the case, tell them to stop booking more until you are able to get caught up on the work you already have!! This is ABSOLUTELY UNACCEPTABLE CUSTOMER SERVICE! Meanwhile I have again rent a vehicle from Enterprise which isn't cheap while they sit on my car without even looking at it yet! I will lawyer up to get my money back from this place!! I REFUSE to go here for anything other than stuff that has to be warranty covered, which I don't even want to do that! I am getting rid of this car as soon as it is returned to me, I am done with KIA and everyone there!!!!!! I WILL NEVER TO BUSINESS HERE AGAIN, AND I WOULD ADVISE EVERYONE TO STAY AWAY FROM HERE!!!!!!! read more

Rip off artists! Please do not buy a car here!!! They will charge you for things that do not exist! Wheel locks that cost $30 they charge $499 They will try to charge you for a certified Kia- that is not a thing $1499? What? Con artists!!!!! read more

Beware of Napleton Kia - Ripoff Artists at Their Finest! If I could give this place ZERO stars, I would. Napleton Kia is the definition of shady dealership tactics, and they have absolutely no ethics. They tried to charge me $500 for wheel locks that cost $30 anywhere else. When I questioned it, they acted like it was a normal charge! And it gets worse--they sell a "Kia Certified Warranty" that is actually FREE from Kia! Yes, you read that right. They try to make it seem like you're getting a deal when in reality, they're charging you for something that costs them nothing. Classic bait and switch! The salespeople and even the manager were dismissive and rude when I called them out on their pricing. They have no problem taking advantage of customers who don't know better. DO NOT waste your time or money here! Take your business to a dealership that values honesty and integrity--this place has neither. Run far, far away! read more

I have no complaints about the car, we're thrilled with it. But their customer service is just awful. I found a car I liked online and told the salesperson who took my call that I'd be in for a test drive and that if I liked it, I'd have my bank contact her with my financing details (I'd arranged financing at my own bank). I showed up for a test drive, liked it, told her to call my bank to discuss next steps. Instead she kept disappearing to the manager's office and kept trying to pressure me to finance through them, even as I kept insisting that I had my own financing and that she needed to call my banker. What should have taken 15 minutes took over an hour. Fast forward a week later, I go to my bank to sign the loan documents before I go pick up my car. My banker says that she's been calling them twice daily for a week trying to get some title paperwork, and she keeps getting the title clerk's voice mail. I called and spoke to the salesperson directly and told her I expected that paperwork in my banker's email in ten minutes or the deal was off. Suddenly, my banker got her paperwork. I was off to the dealer with a check to pay for my car. I get to the dealer, I expect to be in and out in 15 minutes. Nope. The car was being detailed (I didn't ask for that, but OK), and I needed to wait for the Business Manager to sign some final paperwork. Somehow that took an hour, and even after I'd signed everything, the car /still/ wasn't back from being detailed. Again, what should have taken 15 minutes took more like an hour and 40 minutes. Long story short, they're in no hurry to get things done, and Og help you if you have your own financing. They'll move Heaven & Earth to try to get you to finance through one of their lenders. And plan on being there for a while regardless. read more

I will never buy a car from them again after purchasing numerous cars from them and constantly using service dept. Worst customer service from sales dept. I was treated so badly. read more

Great staff here! Very professional throughout the entire process. Robbie the New General Sales Manager was very friendly as he greeted us immediately for our appointment and made us very comfortable. I highly recommend giving Mid Rivers KIA a shot when looking for your next vehicle!!! read more

Unethical dealership. Tried to say the website advertised price was wrong and continued to offer only prices above their own website. When repeatedly called out, the just said they were having tech issue. It goes beyond the sales reps, the GM and Business manager stood behind the same lies. So I purchased the same car from a reputable Kia dealer in St. Louis. A month later they STILL have the same advertised pricing on the car which they will not honor. Either they are incompetent or liars. Probably both. read more

Sales people are just vultures! Called the service department and they quoted 1-2 days to diagnose and repair our car. Drop the car off at scheduled time only to get a text from our service guy stating it would be 5 days just to run diagnostics. When I asked for an explanation they had no explanation why I was given two different timeframes! We picked up the car before they started any work on it. Ran it to Kia Lou Fusz. Not only did Lou Fusz run the diagnostics but they made all repairs SAME DAY! I will NEVER use a Nappleton dealership for anything ever again. read more

Worst dealership ever dealt with. Told me they would hold the car till the morning for me to come back and buy as I'm on my way there in the morning calls and tells us they can't find the car, that someone sold it right after I left. Extremely horrendous customer service. We specifically asked what we needed to do to hold the car and the boy told us that he would hold it. Would never come back here. read more

extremely rude and unprofessiona. they told me they'd want my 2010 Toyota Corolla matrix for their trade in car, I walk in and get insulted by some arrogant man who thinks he's too good for it and just wants to send it to an auction after saying he'd buy it. i told him to his face that my car would outlive any Kia sitting on this lot and it is true. don't go here if you want professional attitude and good customer service. read more

could've went worse, but they'll happily rip you off if you don't catch it. $500 wheel locks and didn't even fill my tank before i left the lot. read more

Honestly Napleton Mid Rivers is hands down the worst dealership I've ever dealt with. The sales group is unprofessional and unresponsive! Three weeks after buying my vehicle I'm still waiting on everything they have promised... the salesperson continues to ignore my calls and emails. I urge anyone thinking about buying a vehicle to please beware of this place. read more

Sevion was the absolute best to work with on our used car purchase! He is very patient in answering questions and inquiries. We scheduled a pre purchase inspection appointment, then the online price dropped that evening. Sevion went to bat for us all the way to the dealership general manager Mike. Mike honored the screenshot I had taken showing a price drop. I am totally blown away by the integrity shown by Sevion and general manager Mike. Used car dealerships are not normally a place you find this level of integrity! read more

Napleton. Sold me a car, A twenty seventeen Kia soul that is not insurable due to the number of thefts occurring. The car is not a push button start and cannot be retro fitted to take care of the problem. No one is insuring me and this car is a joke as well as the dealership that knew It would not be insurable when they sold to me.. I am stuck with a car that cannot be insured.And i'm looking at my options for court since they were well aware of this problem when they sold it to me. read more

Very DISAPPOINTING, we inquired online about a car and was immediately called back, and we set up an appointment to test drive. We received 4 texts, (along with two movies) an email and 2 phone calls confirming the appointment to test drive a specific car. We arrived and they acted like who are you! The car was "in transit"? Sales Manage blamed a vendor and when I called back the number that confirmed the appointment that morning: IT WAS ONE OF HIS PEOPLE. We drove 23 miles and wasted 1/2 a day! Interestingly the website still shows the vehicle in inventory. Very poor business model be sure to verify any information before doing business with MId-Rivers Kia. read more

Would Give 0 if App has that opinion. Made a service appt set time 1230. After arrived 1220, they tell me they are over booked and I have to be there in the dealership waiting for another 3-4 hours until they have someone take a look What's the problem are. So where's the point of your appt system??? read more

Staff was nice, but they wasted my time and offered me 9k less for my trade in than it was listed on KBB. Also, they didn't budge on price for a vehicle that was 2k less at a dealer no more than 20 miles down the road. Even after informing them I am a first responder. Research before you go to this dealership. read more

Scheduled a test drive the day before got there on time and waited for 30 mins while the guy looked for the keys..oh detail has them comes back no..oh I guess service has them and they are not open today but I found the car.. yeah that helps..such a waste of time! They knew I was coming they should have had the car pulled up and ready. Should have listened to all the other terrible reviews. read more