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Napleton's Mid Rivers Kia

1.9 (153 reviews)
Closed 9:00 am - 8:00 pm
Updated 3 months ago

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Clay went above and beyond, helped me get into my vehicle. I love my vehicle and he made sure I had all the bells and whistles I asked for!

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Ask the Community - Napleton's Mid Rivers Kia

Review Highlights - Napleton's Mid Rivers Kia

We had the pleasure of working with Mayssam and he was excellent.

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Napleton's Mid Rivers Chrysler Dodge Jeep Ram

Napleton's Mid Rivers Chrysler Dodge Jeep Ram

2.0
(132 reviews)

Lazlo the manager and Rick the service advisor went far and above what they needed to do to make me…read morehappy with some service issues that had been going on since I had purchase the car new. I would definitely recommand. tony sciarrino

This was one of the most frustrating dealership experiences we've had, and we will not be…read morereturning--especially not working with Mahan We test drove and placed a deposit on a pre-owned BMW at Napleton Maserati. We requested the inspection/maintenance report to make sure there were no issues. We were told it would be sent to us later that day, so we could complete the purchase. In multiple calls and texts, we were given numerous different excuses for the delay. After following-up again the next day, we were abruptly told our deposit was being refunded with no explanation. Even more concerning--the car was relisted shortly after at a higher price. That raises serious questions about transparency and integrity. A general manager was supposed to contact us about this situation as they admitted "none of this should have happened." Instead a receptionist offered a $50 gift card in exchange for not posting a negative review--which only added to the frustration. We were ready to buy the car. This fell apart solely due to their poor communication and lack of follow-through. The only bright spot was the kindness of the cashier and front desk staff who helped process the refund. Overall, a very unprofessional experience that completely changed our perception of the Napleton dealership

Pappas Toyota

Pappas Toyota

2.6
(114 reviews)

Not sure what's up with these crappy yelp reviews? The dealership is efficient and kind and good…read moreluck finding a better dealership to wait while your car is being serviced. They've got beverages and snacks and games and even a nail technician throughout the week. And they know what they're doing.

We moved here 2 years ago on Memorial Day after being away from home serving in the Marines across…read morethe US. We love the Toyota brand and that is our go to for vehicles. Papas Toyota is the closest location to our house so we started getting services for our 2016 Toyota Tundra and brand new Toyota 4 runner. We have had numerous issues with service on our Tundra being serviced at Papas Toyota. We are not mechanics - we trust when the services are recommended BY TOYOTA and always are willing to pay for services provided. We GO TO Toyota because we have TOYOTA VEHICLES. we could get services for much cheaper elsewhere but we stick with the dealership TRUSTING that they will treat our vehicles with care. We took our 2016 Toyota Tundra in for routine service which included tire rotation. When we left, we ended up coming right back because there was a serious issue causing knocking and inability to steer. When we returned and discussed the issue, Toyota admitted that the tires were not seated appropriately and replaced ALL lug-nuts and did an alignment service ALL FOR FREE because it was THEIR PROBLEM. Fast forward to our next routine service - when we head out on the highway, the tundra steering wheel starts shaking when hitting 60mph...so we return...it wasn't like that before the service so we are not accepting additional issues that were not present before the service (especially given new found trust issues with this dealership). When we return, the service manager, GINO, essentially accuses us for trying to get free services! He says 'what do you want us to do? I already gave you a free alignment service back on xx date' - we say 'yeah! For an issue that YOUR service department caused!' He tells us the issue we are having is because of our wheels being 'after-market' and tells us that they don't 'work on after-market tires.' I know for a fact that not everyone buys tires from the dealership - that cannot be true. After no resolution, Gino accuses us of wanting a free handout and tells us to take our vehicles elsewhere. We went to Seeger Toyota and had the issue reassessed and explained the situation, we needed a tire realignment which they were happy to do!! Given that we are also in the market for a new vehicle, we are happily purchasing a new Toyota Sienna from Seeger!! We are more than happy to drive the extra distance to be treated with RESPECT at Seeger! The service manager GINO needs to take a class in how to treat customers - he literally was on the phone shouting at my husband telling us he just wanted stuff for free. NO, we want our Toyota vehicles to be taken care of properly at a TOYOTA dealership.

Enterprise Car Sales

Enterprise Car Sales

3.7
(12 reviews)

My car went out and I unexpectedly was in the market for a new car. I went to Enterprise car sales…read morein St. Charles because our family has had great success with cars from Enterprise. I worked with Peyton and didn't know exactly what I wanted other than an SUV. He showed me several different SUV's with lower mileage and great prices. I test drove a couple cars and then made my decision. The process was smooth from start to finish. He got my paperwork complete and the car all cleaned up so I could drive her home! If you need a car go ask for Peyton at Enterprise St. Charles and tell him I sent you! Peyton thanks for being helpful, and so professional throughout the process! #nohaggle

Enterprise sold me and my wife a Nissan ARIYA with open Nissan service campaigns and then refused…read moreto stand behind it when I raised the issue. What makes this worse is what the campaigns are actually about. Nissan's own campaign bulletin says that on certain 2023 to 2024 ARIYA vehicles, a failed over-the-air update for the navigation/IVI system can leave the vehicle in a no-start condition, meaning the IGN ON inhibit control is not released and the car may not start. Nissan's remedy is to update the IVI software and, if needed, the CAN gateway software. Enterprise's response? They told me to ask Nissan for a rental car and go to another dealer. So the company that sold me the car wanted someone else to deal with the consequences. That is unacceptable. I understand Nissan classifies these as voluntary service campaigns rather than a safety recall, but that does not change the fact that the issue Nissan describes can leave the vehicle unable to start and needing dealer intervention. What really stands out is that Nissan's campaign bulletin specifically says customers should consult their dealer for alternate transportation availability while the vehicle is being serviced, and it even lists rental expense guidance. Instead of helping, Enterprise pushed me off on Nissan and another dealer. If you buy from Enterprise, verify recalls, campaigns, and service history yourself, because once they have your money, you may find out their idea of customer service is telling you to go somewhere else.

5 Star Auto Plaza

5 Star Auto Plaza

2.9
(54 reviews)

Horrible horrible horrible…read more I got a car on my birthday November 28, left the lot . Everyday I had to call them about the heat in the car , and the car running hot, I love downtown so I had to drive 45 so many times just for them to lie to me about whats goin on in the car, remind u the car is running hot and could lock the motor up ... it's 12' outside and I'm riding around in a car with no heat paying over 600 for a carnote ... it's January 2nd and the car still isn't fixed ..

This place DOES NOT even deserve 1 star but it wouldn't let me rate it any lower. Their problem is…read morewith their Diamond Leasing person named "EDDIE"!!!!! He was completely rude to me and straight up dogged me when i spoke with him a couple times over the phone. Today I would've been a full week past due in my biweekly payment. I recently lost my job earlier this month but was able to make the payment before this one that is now a week past due. "EDDIE".....made comments to me that were SERIOUSLY not professional and were not even called for and that really pissed me off and yes I did cuss him out because the way that he dogged me was NOT EVEN CALLED FOR!!!!!! "EDDIE" told me the day before yesterday and I quote....."If you can't afford the car....then how can you afford to pay your other bills??". That comment right there sent me over the edge and SERIOUSLY pissed me completely off and then I snapped on him!!!! HOW DARE HE HAVE THE BALLS TO SAY THAT TO ME!!!! I even tried explaining to him what was going on.....what i was doing so that I could make the money to make some kind of payment (I was riding with my buddy in his car doing Instacart)......and when would be the latest that i could pay (April 5th I could completely withdraw my 401k from my former employer). "EDDIE" laughed at me and told me that if I couldn't afford the car and wasn't going to make a payment.....then they would then have the car picked up. I WAS NOT EVEN ANY MONTHS BEHIND!!!!! NOW A FULL WEEK BEHIND AND ALL I OWED FOR MY PAYMENT THAT IS LATE WAS $260 AND SOME CHANGE!!!!!!! The car was unlawfully picked up and Missouri law was broken!!!!! I have filed a complaint with the BBB and will be looking into pushing LEGAL ACTION!!!!!!!!! Pictured is how they broke Missouri Law!!!!!!!!!!!!!!!!!!!!

Napleton's Mid Rivers Kia - car_dealers - Updated July 2026

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