1. Autos et Frères

    1. Autos et Frères

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    Dorval, QC

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    Autos et Frères

    4.2 (5 reviews)
    Closed 9:30 am - 5:00 pm

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    Hyundai West Island

    Hyundai West Island

    (10 reviews)

    Dorval

    Worst experience as Hyundai customer, went it for a warranty repair…read more Joelle forgot to book my rental car, she then do a reservation at Enterprise but they had no cars. Why send me there if there's not car?? Was told the car ready at 4pm Then when I arrive at 4pm I'm told it needs an alignment and I have to wait... The GM took me in his office not to apologize but rather to lecture me about how my last name is German and thats why I'm not happy and hard to please. What?? I had wasted a whole day waiting for a rental which Enterprise didnt have. I never was able to go to work and visit my clients. Then I finally get my car after another hour wait and the rigid carpet from the drivers side was missing... The car wash guy said he didn't see it. No one would help me until one mecanic was nice enough, a white guy mind you. I was treated horribly as a customer, like all that happened was my problem because I'm a white woman with a German last name??? You should really review how dealerships address the service. I've been a Hyundai customer for 15 years, 3x purchases and this is very disappointing and feel like changing brands. I cannot believe the treatment I got today!!! This dealership does racial profiling against white women....what the hell???

    Just spoke with George Popescu, Gen. Mgr. regarding my negative comment under Customer reviews…read moreabout the Elantra 2013 purchased there. Claims the car was checked completely before purchase and in good condition. Is that why the coolant was all the way at the bottom of the reservoir when I received the car? The horn wire was cut? The steel base running around the entire car is heavily rusted and soft which limits the life of the car? Back rim was heavily damaged? Front right rim is crooked etc. etc.? His verdict: Sell the car, take the loss, and buy another one. This dealership truly does not care about the customer whatsoever only the sale. He got frustrated and ended the conversation without offering to repair any of the damages. This dealership is Not to be trusted whatsoever. Their interaction with clientele leaves a lot to be desired. I do Not recommend this dealership.

    Autos et Frères - car_dealers - Updated September 2026

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