Good team of experienced professionals. Camera installation…read moreas per requested. Thanks guys You get what you pay for.

Re: Jeff Toffin Invoice # 140054 Hello Sam…read more I'm writing concerning the work completed on my vehicle. I have to admit that I was disappointed to find that nothing had been fixed, including the squealing from the idler bearing or the a/c compressor. The squeal was heard by your staff and the tech that worked on the vehicle. I fact the tech came to investigate it in the parking lot before I had left and after I had paid my bill. I was told that the a/c system had been over-charged. Are you able to tell me what the pressure was upon the initial testing? I also wonder why the refrigerant that came out of my system was not re-installed to the correct pressure. My a/c was blowing cold air and the refrigerant was fairly new. Can you tell me what the system was charged too? As far as the blower problem goes, I have noticed no change there either. The blower fan comes on and it appears there is a loose connection at the ECU on the a/c unit. I'm wondering how you might be able to help me out as I'm not all that pleased with where things are at. Jeff Re: Jeff Toffin Invoice # 140054 August 27, 2926 Hello Sam, I am writing to ask you to repair the hood damage on my 1962 Sub resto-mod caused by the new idler pulley dust cover flying into the hood after the three machine screws holding the cover to the idler pulley were incorrectly torqued by the service tech allowing it to fly off striking the underside of the hood and passenger-side inner fender-well. I recall hearing a very large bang roughly two days following the idler pulley replacement your shop performed. At the time of the unexpected and unusually loud bang I assumed I had driven over something fairly large. It wasn't until I was washing the vehicle for the first time since the loud bang that I noticed and photographed the hood and inner fender damage documenting the incident. It is easy to visualize the sharp edge of the dust cap as the cause of the dent, on what once was a very well maintained and nearly blemish free hood on my show car. I suspect you will not contest and have business insurance for unfortunate circumstances such as these. I would appreciate a written response to my request for full compensation for the costs associated with the damage and inconvenience of needing to have the repair in the first place. Respectfully, Jeff

It seems harder to find a store like this that's so dedicated to the quality of its products, and…read moremaybe more importantly, the satisfaction and provision of top service to their customers.

I bought an Acoustic Solid 113 table from these guys, but rather than the the Rega arm it was…read moretypically sold with, I was recommended and chose a Jelco 850S. Upon preliminary set-up in their shop, Greg and I noticed we were unable to achieve the Jelco recommended 214 mm pivot to spindle distance. In fact we were out by 10 mm. This was because the The Audio Room or TriCell (distributor) drilled the three arm collar holes into the wrong location on the aluminum arm board. With the arm collar mounted to the board, it didn't matter which way we rotated, we couldn't get anywhere near 214 mm. I asked Greg if being out by 10 mm would impact or impede sound quality, and he said "no, that won't make a difference". Also, achieving anything close to correct VTA was impossible because of the platter height. They failed to research this compatibility. Two months later I sourced out a company called Ammonite who designs spacers specifically for Jelco arms ($100). Not sure how The Audio Room failed at all this, as they knew what arm I was buying, and it clearly states parameters within the specs. During setup at my home, Greg used a spirit level on the platter and that seemed fine. However when cuing, the arm drifted inward. He suggested "placing the cuing lifter into a vice and bending it". I felt this was the wrong approach, especially on a new $1,700 tonearm. I took the spirit level and placed it on the plinth. Turns out it was on a different plane than the platter. Greg said this didn't matter, and all that was important was the platter being level. I felt he was wrong, as the arm board is mounted to the plinth, and this may effect cuing if the plinth and platter didn't share the same plane. Sure enough, after looking under the platter I noticed the platter mounting plate wasn't sitting flush with the plinth. This is because whoever drilled the holes into the wooden plinth didn't use a proper forstner bit, which allows for clean drilling of holes into wood. The end result was large lumps around each drill hole, causing the plate to sit unevenly, making it impossible for the platter & plinth to share the same plane. Standing back, you could see how uneven the patter to plinth was. I suggested we use a file and some sand paper on the large bumps around the drill holes. After that, we remounted the plate and now it sat perfectly flush. I placed the level on both the platter and plinth, and now they shared the exact same plane. Also, our drifting cuing dilemma had been resolved. Gee, I wonder why? Greg had forgotten certain tools upon this first visit. He said he'd return a couple days later. Upon returning he forgot his eyeglasses that he said were essential. Regardless, he adjusted a few things while trying different geometries with his protractor. I could see he was upset and had a heck of a time achieving any sort of accuracy due to the fact he couldn't see very well. We got things sounding so so, but there was still distortion. This had nothing to do with cartridge break-in time. I knew it was related to set-up. He asked me to listen for a few days, and he would return (with his glasses) to fine tune things. Upon his return he forgot his reading glasses again! He left and came back an hour later (w/ glasses) and rechecked the set-up. I asked him about being out by 10 mm on our pivot to spindle, and that maybe it was causing the distortion and sibilance we were hearing. He again replied with "no, that won't make a difference". With that I could tell he was really out of his element, and getting frustrated not to mention embarrassed. So, that was it. Greg felt there was nothing more he could do, and after forking out over $6,000 for the table, arm, and cartridge it was goodbye. I emailed him, to which I received a nasty reply. No more support from The Audio Room, helping me obtain the Jelco recommended pivot to spindle distance of 214 mm, or achieving proper VTA because of platter height (see aforementioned Ammonite spacer). I was stuck with a new turntable and unable to enjoy it. I really needed to find someone with a tap and die set so I could drill and thread the holes into my arm board allowing me to achieve the correct 214 mm pivot to spindle distance. After Googling, I found a machine shop that would drill & thread the holes for $75. I then contacted an audio tech with a protractor. He came to my home (for a fee), we set the measuring arm on the protractor to 214 mm and rotated the arm board until it was dead center on the template affixed at the top of the arm pivot. I marked where the holes should be drilled, took the arm board to the machine shop and had it back the next day. The audio specialist was a great deal of help to me, and together we set things up correctly (for a fee). After putting up with The Audio Rooms failing on many levels, I was finally able to enjoy my turntable. The Audio Room should have offered support and done this work for me. Why am I responsible for their incompetence?

First and foremost, I'm a total analogue nut. I've been collecting records since the mid 1970's,…read moreand during the whole CD buzz of the late 80's/90's I never deterred. I frequented K&W Audio for all of my turntable needs, parts, accessories, servicing, etc. Hey, that's not to say I don't do digital either, as I bought my current Arcam CD player from Darren at K&W a few years back, and prior to that two or three other CD players. Since then I've dropped by numerous times for various parts and accessories. I was saddened when K&W abandoned turntables/analogue during the 1990's, but I suppose that was understandable and a common theme within the industry. Good to see K&W are now stocking a variety of turntables and cartridges, and have knowledgeable on site technicians to perform set-up. Even though I'm not purchasing a $50,000 home sound system or anything near that level, the staff at K&W Audio have always treated me with respect and provided top notch service and knowledge. Here's but one recent example; Yesterday I was looking for some right angle 90° RCA connectors or adapters. I phoned over and spoke with both Jeff and Andrew. I did my best to explain what I was looking for, and they went so far as to provide me with the manufacturer, part number etc. This enabled to me find an image online to see it fit my needs, and the clearance required in a tight fit application. All checked out, and I dropped by the store to purchase the adapters. After some friendly conversation I was off to install these RCA adapters on my tone arm. Given the confined space beneath my turntables arm-board, regular RCA plugs would not work very well as they would have been seriously crimped/bent at the connection. Not good for the tone arm input or the cable. Now things are back up and running! Thanks guys!

These guys are just awesome!…read more I came in with my Paradigm Subwoofer shorted out and they fixed it up within 15 minutes and at zero charge! When it comes to customer service their Integrity 100%. Grateful for the kindness, excellence of service and looking forward to having my home wired by these pros. Dr. Mark Bajramovic, B.Comm, MBA, PhD

One word - TERRIBLE…read more I recently went into Airdrie Auto Trends for an estimate to have oracle demon eyes installed on my headlights and fog lights, plus change to new bulbs and refresh the housings on the headlights and fogs. After explaining to Jon, the arrogant and unhelpful owner on what I'd like done, he flat out refused to do the work on the fog lights (involving changing from glass to lexan on the housing, a simple process for a guy with a properly out fitted shop and tools) stating "We don't do that." Ok, fine. I was not impressed, but still willing to proceed with the rest of the work. I then asked him what the warranty was for the headlights after the oracle kit was installed. The answer? No warranty. After staring at him blankly, and then explaining that once he takes the car into the shop's possession, bakes the headlights (which have no condensation currently) and installs the oracles some warranty would be necessary in the case of condensation in the future, he then said that he takes no responsibility for the oem seal. He then said that it seemed like I didn't want to do business with him. And he was right. About one thing at least. STAY FAR AWAY. Spend your money somewhere that people actually care about you, your ride and their own reputation.

Would never go back went in to look at decks for my car and felt like not only did he NOT want my…read morebusiness but I was a nuisance to him, anyway 2 weeks later I had visions in the ne of calgary install brand new stereo which included a deck, 10 speakers, sub and amp and all the harnesses and wiring kits looks like autotrends missed out on about 3000 dollars maybe they should treat potential customers with a little more respect. That said I'd highly recommend visions in the ne of calgary they made me feel like a respected customer and it paid of for them I went in only looking to by a deck for about 500 dollars but 3000 dollars later I'm loving my new stereo and didn't mind stretching my budget by 2500 lol sorry airdrie auto trends.

Design and Install went Ok. However - after sales service…read morewas terrible. Several calls to get the system working as intended & properly - never happened. Owner actually belittled me over the phone - on more than one occasion. I hired (paid)another firm to get system working properly.

The owner is very rude and thinks he knows everything. Completely not the case. I was up sold an…read moreold school amplifier that was horribly overpriced. Unfortunately was not able to return it as the restocking fee was too high. I trusted they can help me build an audio system for the entire house, but I received no support. I went to the competitive vendor and got all the support with much better pricing. Strongly recommend you look elsewhere to purchase your A/V equipment.

Had a very poor intruduction to this company. Got to witness some seriously unprofessional…read morebehaviour with cory there. Firstly not only was the quoted job now going to cost twice as much but it seems my job was going to be second to some other guy that cory was showing special attention too if you know what i mean. Secondly the manorism being displayed on the phone while yelling like a goof for better lack of words to whomever on the phone infront of customer. So yes i took my business else where. This is why you will never have a real shop. Also the work in your shop is a joke. Glorified stereo installations. Talk a massive game thats what keeps you working in your garage. With the stories this guy had he should really be writing books and stop touchin cars. Cool guy good luck