After another auto parts store 'tested my battery and alternator' and sent me on my way with no…read moreproblems found, I found myself stuck unable to start twice over the weekend. I decided to try a different place which happened to be O'Reilly. First thing they said, battery very bad. Good. Suspected problem confirmed. Then rather than sell me a battery and install it, they pointed out these cars with the new engine stop/start at traffic lights have two batteries! There's a small one that powers the aux equipment while the engine is off and alternator is not running at these annoying 'engine off' traffic lights. Their computer instructed them to send customer to professional (dealer) service for determination and replacement of proper battery, this to avoid accidental damage to computers. I can understand there must be circuitry that ties the output from the alternator to both batteries and there may be voltage somewhere you don't anticipate. So you could buy a battery and probably replace it at home being extra cautious but that's too much liability for a store which is not a service center. O'Reillys jumped the car, got me started and sent me on my way to my dealer, no charge. This made me have a bit more faith in them going forward than the other store in town.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

My father who is 75 went in to get a battery. It said free installation on the sign outside, but…read morethey refused to do it. When my dad asked the manager to come see the sign, he replied, "I can read and told him he wouldn't sell him the battery and asked him told him to get out of his store."

Friendly and helpful and they usually have what I need in stock. A little lacking in knowledge, so…read moredouble check your part with the old one before you leave. Decent prices and hours.

In February, we purchased a Century Royal Truck Cap for our 2017 Dodge Ram pickup through Indiana…read moreTruck Accessories. When the truck cap came in, there was damage to the paint job. Also, the color didn't match our truck. John, the owner, communicated with the Century factory to get our cap repainted. We were told it could take several weeks to get the cap back. We needed our cap for our next vacation. John went above and beyond to help us. He was able to get our truck cap repainted locally. We got our cap back in a week and the paint job was amazing and matched our truck perfectly. We would like to thank John for being such an honorable person and would highly recommend him and his business. Don & Linnette Palmer

My family has had several encounters with this guy and we just chalked it up to, well maybe he's…read morehaving a bad day. But I've got to say it, the owner is downright rude. For the service that is given ( not overly stellar ) no excuse.

So I went there to get my truck serviced and I wanted to golf.. and Ubers r impossible to get.. I…read morepaid the dude Austen.. who should get a raise for sure to bring me to the course and back.. and he did.. super professional went above and beyond.. I can't thank him enough cause I shot 74 also. Hahaha LFG

I bought a jeep that had a. Rear end issue eventually damaging up to the trans they fix the trans…read morebecause it was under powertrain warranty but would not fix the underlying issue. 10 complaints later it needs a ptu for 3300 and now Rdu for 4300 if they would of been competent this wouldn't of happened . I also would not recommend they way you are treated just plain lie right to you .

The most humbling car buying experience we've ever had. Can't say enough good words about Sales…read moreManager Derek Johnson and the entire FIeldhouse Team. Derek was more than willing to help us, go above and beyond and was never pushy whatsoever. He gave us plenty of time on our own to test drive and inspect our car. Their entire team is paitent, friendly, laid back and welcoming. The dealership has a comfortable atmosphere. The financial transaction was crystal clear and Derek made 100% sure we understood all of our options. Never once felt like we we're being taken advantage of or pressured. Our finalized deal took less than one hour without any additional headaches. Derek then took his time in the freezing cold going over every possible option and technology our new car had with confidence. We even had a moment to meet Greg Fieldhouse with a personal greeting. It's still a great experience to do business with a family owned dealership who truly respects its customers, community and each other. Looking forward to our future relationship with this dealership. Thank you Fieldhouse!

I bought a used SUV and had some difficulty just miles off the lot. Everyone I dealt with at…read moreFieldhouse was wonderful. I know once you buy it and get off the lot, it's yours, but they went above and beyond to help with the problem. I have also purchased a new Ranger. Everything went smoothly. No complaints.