***WARNING...DO NOT SHOP AT FORTUNA NAPA!!!***…read more ***UNLESS YOU EXPECT TO BE SERIOUSLY DISRESPECTED BY JOHN*** NOTE: I've been a NAPA customer for 50Years... a half of a century, and only received superior service, always very well informed employees, that treated all with respect...from Minnesota, Florida and CA in all my auto parts needs being a auto repairman owning my own auto businesses. I have NEVER been so disrespected at a NAPA before I met JOHN. JOHN was seated at the counter of the Fortuna NAPA store Sunday 06/05/2023, when I attempted to return 2 cans of paint to the Arcata store arranged the day before by the Arcata NAPA mngr... JOHN begrudgingly looked up as I stood in front of him, after 30 seconds he finally acknowledged me. I tried to explain that I was there to send the 2 cans to the Arcata store that needed to be re-mixed. Before I could even finish my sentence John interrupted 3 times barking at me saying " WE DONT MIX PAINT" I said "I know, but Arcata does and the Arcata store mngr. arranged for me to drop it off here so you can send it to them on your parts truck" but before I could even finish JOHN barked back "There's no truck on Sunday, so your not getting it delivered there" I replied I know that too, so why dont you just call them or are you going to continue interrupting me before the words even come out of my mouth? I was quite taken aback, when at this point JOHN jumps up, shoves his chair back and comes at me at the counter aggressively yelling " HEY, If your gonna try to start trouble get out of my F'n store." Rather then retaliate, I went out to my truck to get my phone ,so he could be recorded. As I walked out to the car and retrieved it and put it on record , JOHN was following me with the paint cans , coming at me yelling "Your not welcome here "Take your S and leave'' I asked JOHN for his name ,but he refused... I said " Just know I'm not going to let this go and there will be repercussions for your disrespect.'' JOHN came at me yelling "What? What are you gonna do with your P.O.S. 20 year old minivan?"( which actually is kinda HUMEROUS, I mean insulting the van... at an auto parts store?, LOL). However he was quite aggressive following me outside and verbally attacking me...NO L.O.L.. I took the paint cans and recording of him yelling OUTSIDE THE STORE( insulting my van?? ) and proceeded to call Case, the Arcata store mngr.. Case immediately called JOHN while I was still on the line... Case straightened JOHN out apparently and got back on the line and asked me to try again to go to the Fortuna store and drop off the paint cans. I explained that JOHN refused to give his name, it was Case that actually gave it to me. I explained that JOHN had been very aggressive and that I will NEVER go in the Fortuna store again. Case explained to me that he had arranged for JOHN not to be there and the other employee "Named" and would be taking care of me. I replied TY and would be at the Fortuna store in 5 minutes. NOTE: The Arcata NAPA store mngr. Case, has been completely level headed and resolved the problem immediately when presented with it. The other employee greeted me and was very polite I asked him if he was informed about the situation, he said "Not really ,but he would be happy to help me with no disrespect. I said very well, because I will be sending a message that the kind of behavior JOHN displayed is NOT OK, and I will follow up on it. The employee picked up the phone, called Case and sent the cans to Arcata NAPA. That would have been Soooo easy for JOHN to do, but he did not. ***John made the choice to follow me out to my car yelling at me. NOTE: I did manage to record JOHN from the point at which he was insulting my car...OUTSIDE FORTUNA NAPA. I called LIAM LARSEN the Fortuna store's mngr.. and got his cell ph. voice mail. I explained what happened and that I was VERY shook up by being threatened by one of his employees. ***It is now Tuesday afternoon 06/06/2023 and still no response from LIAM after leaving multiple messages. I even gave my business card to the polite employee that helped me, asking that LIAM give me a call. ***STILL NO RESPONSE ***At this time I will be using social media to report what happened at the Fortuna NAPA. ***Including the recording of JOHN threatening me OUTSIDE the NAPA...IN PUBLIC TY Case and the Arcata NAPA for remixing the paint!! and taking care of Fortuna NAPA's disrespect and neglect after the fact...which I now have to drive over an hour to pick up in Arcata when I live in South Fortuna, as I will be boycotting Fortuna NAPA. I will make sure to share this threatening, disrespectful behavior with everyone I know that might use Fortuna NAPA... I've had a successful catering business in Humboldt Co. for 13 years and know a lot of people.

I've had countless dealings with this store and it's always been top notch service! Liam the…read moremanager (I think) in particular goes way above and beyond, bending over backwards, to make sure I'm always satisfied and taken care of! best auto parts store in Humboldt

Any time you need something from this place, you can count on having a friendly representative go…read moreabove and beyond to help you out. The last time I went in was for windshield wipers. The employee came out to my vehicle and took off my old ones and installed my new ones for me. In an age where everything can be purchased online, it's nice to know I can drop in and speak with a real person who can make sure I'm purchasing a product specific to the make and model of my vehicle.

Very friendly and knowledgeable workers at this location. Very helpful in helping customer decide…read moretheir options. Will walk the customer to the aisle to show them the product selection, rather than just pointing, even if the customer is looking for small items, such as fuses or brake fluid. Things not in stock, and are ordered, arrive quickly, and they quickly notify the customer. [edit] They have completed the name switchover from Kragen to O'Reilly.

This business sold me a defective Generac generator years ago, and has taken thousands of dollars…read moreout of my pocket to repair it. The repairs only last a few weeks or months and then it stops working again. In this rural area, we need our generators to get through numerous power outages in the winter months. I've thrown away chest freezers full of food because it spoiled when the power went out and the generator wouldn't work. Most recently, they sent me a bill for over $500 for a repairman who wasn't able to fix the machine. He said he needed to order some new part, but apparently never did. I hired a different mechanic, and he fixed it in less than an hour for a quarter of the price. He did not need to order any additional parts. I would advise anyone to avoid this business at all costs. They have recently been sold to Pape Machinery.

From the owner: Providing World Class Customer Service to No Calif Coastal Communitiesread more

We can't say enough amazing things about Ponci's Diesel Center! My family and I were on a road trip…read moreup the California coast when our diesel truck started shuddering anytime we went over 40 mph. We called Ponci's based solely on their location, hoping for a little guidance--but we ended up getting so much more. Even though they were fully booked for the day, Ponci took the time to run a quick diagnostic. As soon as he saw the code, he realized it was something he could fix--and despite his packed schedule, he went out of his way to get us back on the road safely. His kindness, professionalism, and willingness to help complete strangers truly blew us away. Thanks to Ponci's, we were able to continue our trip with peace of mind. We're beyond grateful and couldn't recommend them more highly! Five stars isn't enough!

WARNING !!! I took my personal truck to Ponci's for the…read morefirst time for a simple repair to test the quality of their service as I was considering them to service my fleet of diesel trucks. After paying for the repair , I started the truck and saw a check engine light on (that wasn't on before). When I talked with Brad and his Mother? , they told me that check engine lights are electrical and they don't work on electrical. When I made more attempt to get them to take responsibility they responded with racial comments and laughed at me. I took the truck to another mechanic who found that an electrical plug (that they had to unplug to do the job I hired ponci's for) wasn't plugged in all the way and didn't charge me to plug it back all the way. Ponci's lost out on servicing my fleet of vehicles. NEVER AGAIN !!

Love this station! Bathroom is VERY clean! One of, if not the, cleanest in. Humboldt gas station!…read moreThank you!

Busted Knuckle is the best! Really - they are. Jay and Calvin came thru with rush work repairing…read moreeach of my 3 vehicles to get them road ready for a move south. One needed a lot of work to get road safe. It wasnt easy, as they were having to fix bad work done by other fortunua mechanic and a bit of front end damage to my blazer after a spin out that hit the hillside at 55 mph (damn hwy 36). One mechanic (JC Auto) took 2 1/2 months and $3000 to do an "improper installation of a new intake mainfold" per the dodge dealer. And another expensive fortuna mechanic (Rocha's) didnt know how to fix the a/c system on my ford ranger but billed $1800 to try (they forgot to put refrigerant in). Calvin fixed it in half a day for under $500. In my 8 years of experience with local shops, out of 7 of them only 2 really shine - Busted Knuckle and Mike's Brake Service. The others are over priced and will kill you with diagnostic fees.

I had to take my car in for more repairs than I had originally anticipated. Jay explained every…read moreissue in detail and, even more amazing, he walked me through it beforehand so I understood what needed to be done and why. He kept me informed about every detail, and I truly appreciated how much communication and patience he had. I am incredibly pleased with the quality of service and the work. I highly, HIGHLY recommend Busted Knuckle to everyone here and I will not hesitate to recommend them to all my friends and family in the area.