Any time you need something from this place, you can count on having a friendly representative go…read moreabove and beyond to help you out. The last time I went in was for windshield wipers. The employee came out to my vehicle and took off my old ones and installed my new ones for me. In an age where everything can be purchased online, it's nice to know I can drop in and speak with a real person who can make sure I'm purchasing a product specific to the make and model of my vehicle.

Very friendly and knowledgeable workers at this location. Very helpful in helping customer decide…read moretheir options. Will walk the customer to the aisle to show them the product selection, rather than just pointing, even if the customer is looking for small items, such as fuses or brake fluid. Things not in stock, and are ordered, arrive quickly, and they quickly notify the customer. [edit] They have completed the name switchover from Kragen to O'Reilly.

My vehicle was in the condition of being non operational. It had mechanical issues that I did not…read moreknow exactly what it was, this was years back. On an old Chevy 350 automobile. I would start it and it would run just fine, then when it heated up it would shut off. I brought the vehicle to autozone to purchase a new thermostat, maybe it was overheating and shutting off. After all, my gauges aren't very accurate. I replaced it and it had the same issue. I ended up replacing almost every part on that motor, and it still had issues. Moral of the story is, buy a ford and you won't have problems.

i will say these dudes are like a family in there and they got the auto parts be prepared to haggle…read moretho there pretty good at it 10\10 experience from this shop. i walked in there and i hear them saying 'we all have kids' that's when i knew i was in the right place.only thing is i am a kid i still got some time thanks for you're help.

This business sold me a defective Generac generator years ago, and has taken thousands of dollars…read moreout of my pocket to repair it. The repairs only last a few weeks or months and then it stops working again. In this rural area, we need our generators to get through numerous power outages in the winter months. I've thrown away chest freezers full of food because it spoiled when the power went out and the generator wouldn't work. Most recently, they sent me a bill for over $500 for a repairman who wasn't able to fix the machine. He said he needed to order some new part, but apparently never did. I hired a different mechanic, and he fixed it in less than an hour for a quarter of the price. He did not need to order any additional parts. I would advise anyone to avoid this business at all costs. They have recently been sold to Pape Machinery.

From the owner: Providing World Class Customer Service to No Calif Coastal Communitiesread more

We can't say enough amazing things about Ponci's Diesel Center! My family and I were on a road trip…read moreup the California coast when our diesel truck started shuddering anytime we went over 40 mph. We called Ponci's based solely on their location, hoping for a little guidance--but we ended up getting so much more. Even though they were fully booked for the day, Ponci took the time to run a quick diagnostic. As soon as he saw the code, he realized it was something he could fix--and despite his packed schedule, he went out of his way to get us back on the road safely. His kindness, professionalism, and willingness to help complete strangers truly blew us away. Thanks to Ponci's, we were able to continue our trip with peace of mind. We're beyond grateful and couldn't recommend them more highly! Five stars isn't enough!

WARNING !!! I took my personal truck to Ponci's for the…read morefirst time for a simple repair to test the quality of their service as I was considering them to service my fleet of diesel trucks. After paying for the repair , I started the truck and saw a check engine light on (that wasn't on before). When I talked with Brad and his Mother? , they told me that check engine lights are electrical and they don't work on electrical. When I made more attempt to get them to take responsibility they responded with racial comments and laughed at me. I took the truck to another mechanic who found that an electrical plug (that they had to unplug to do the job I hired ponci's for) wasn't plugged in all the way and didn't charge me to plug it back all the way. Ponci's lost out on servicing my fleet of vehicles. NEVER AGAIN !!

Love this station! Bathroom is VERY clean! One of, if not the, cleanest in. Humboldt gas station!…read moreThank you!

Busted Knuckle is the best! Really - they are. Jay and Calvin came thru with rush work repairing…read moreeach of my 3 vehicles to get them road ready for a move south. One needed a lot of work to get road safe. It wasnt easy, as they were having to fix bad work done by other fortunua mechanic and a bit of front end damage to my blazer after a spin out that hit the hillside at 55 mph (damn hwy 36). One mechanic (JC Auto) took 2 1/2 months and $3000 to do an "improper installation of a new intake mainfold" per the dodge dealer. And another expensive fortuna mechanic (Rocha's) didnt know how to fix the a/c system on my ford ranger but billed $1800 to try (they forgot to put refrigerant in). Calvin fixed it in half a day for under $500. In my 8 years of experience with local shops, out of 7 of them only 2 really shine - Busted Knuckle and Mike's Brake Service. The others are over priced and will kill you with diagnostic fees.

I had to take my car in for more repairs than I had originally anticipated. Jay explained every…read moreissue in detail and, even more amazing, he walked me through it beforehand so I understood what needed to be done and why. He kept me informed about every detail, and I truly appreciated how much communication and patience he had. I am incredibly pleased with the quality of service and the work. I highly, HIGHLY recommend Busted Knuckle to everyone here and I will not hesitate to recommend them to all my friends and family in the area.