The most straight forward, no nonsense staff at any auto parts store in Lincoln. Experienced…read moretechnicians with a direct, accurate and quick approach. I live far from this location but will never buy an auto part anywhere else. Thanks

Came to the store because I needed Winchell wiper fluid there was a man talking to a customer she…read morewas done with her transaction but they just kept talking for a while then a guy came in assisted me on another register he didn't say hello how are you get out of here just looked at me like I was a foreign object finally he said is that everything for you I just expect better customer service if you don't like your job then you should probably find a different job. If you want good service go to AutoZone

These guys have treated me well for over 20 years and i will keep them as my go to.They will…read moreprovide service if you can't drive n deliver your vehicle to you if needed.

I've been coming here for over 5 years for oil changes and maintenance, and they always deliver…read moretop-notch service. I really appreciate the digital check they do, sending pictures to show exactly what needs attention soon--it's honest and transparent. The staff is super friendly, and the new remodel looks fantastic! If you're looking for reliable service at reasonable prices, this is the place to go!

We took our 2022 Chevrolet Silverado to this place. They said it needed the oil separator replaced…read morewhich it did. The problem is they wanted to charge 9.5 hours of labor that the book called for 4.8 hours of labor. Then we get our truck back with a big dent in it which was not there before. He wanted to charge us twice what it should have cost. Beware before you have work done here

Can't extend a more appreciative thank you!! Tammy squeezed us in for a 911 oil change while…read moredriving across country. Tom completed the needed repairs in a timely manner so we could get back on the road for our remaining 9 hour drive. Thank you thank you for being so awesome! We appreciate both of you and your amazing business establishment!!

I've done business with them for over 10 years now. Never been unhappy with their service…read moredepartment. And the guys in the parts department have done a great job of helping me find parts, diagrams, etc. when I'm doing the job myself.

Never again. I'm a female college student. They charged me $120 for an oil change and gave me a…read more$7000 estimate for a repair that should only have been a couple hundred. My mechanic back home didn't even think it was funny. Don't go here unless you like being ripped off.

I went in to get a tire mounted to my car on Christmas Eve. Turns out, I had more issues with the…read morecar. Thankfully the amazing staff quickly resolved ALL ISSUES with a few days of my initial visit, and even gave me a ride home when I had no other option (while my car needed repairs). If you're looking for excellent communication, fair prices, and a genuine staff, this is the place to be.

My fuel tank started leaking on a Sunday evening, and so I immediately drove it to 24 hr auto…read morerepair. I knew it wasn't going to be a quick fix, but was still very disappointed in how long it took. At first, I was happy that David, the owner, was going to try to get a fuel tank second hand so it wouldn't have been as expensive. He told me he would have it finished within a week- great! However, a week went up and then another week was added and so on and so forth for about 4 weeks. Turns out the fuel tanks they ordered were delivered wrong and they had to order them again and wait for delivery; understandable but eventually my patience was wearing thin and could tell they were grasping for straws and feeding me bullshit. All the while, they kept finding "new" problems with my vehicle. They said they needed to fabricate a new heatshield, fix the muffler + exhaust, and then they started working on fixing a engine light that needed about $600 worth of work; however, everything they tried didn't work so the engine light is STILL on. Once everything was installed and looking good, suddenly they found a cable that was melted that absolutely NEEDED to be fixed- they wouldn't take no for an answer. That added another week. The people working the front desk were the most incompetent people I've ever met. I would call and ask for an update and they would say "let me get David" just for David to tell me nothing is updated after 15 minutes on hold. One time, I went in to grab something from my vehicle; I asked the front desk person for my keys to get something and they said "let me ask David." I waited around for half and hour for him to pick up the keys (sitting right in front of the front desk person) and hand them to me. The communication was awful. I would call and then they wouldn't call me back. David would call me probably once or twice a week to explain the same thing he explained 20 times to me already. He was definitely over diagnosing my vehicle, which is a common factor in several reviews for this company. I would ask how much it was going to cost, and he would say let me check and then didn't end up giving me a straight answer until a week before the vehicle was finished. He told me it would be done by the afternoon, and then I came to pick it in the evening and then he said it will definitely be done the next morning, but then didn't call to confirm until the next evening. Finally (two months from when I dropped it off) it came time to pay, the bill was $2900. I asked if they did payment plans and David said no we don't really do payment plans, you HAVE to pay up front OR as they were fixing it (that would have been pretty hard because he never told me a confirmed cost). I asked if there was a fee for credit cards and he said no but if you pay up front I'll knock the bill down to $2800. Luckily I had the money, if I didn't my vehicle would probably be one of MANY sitting in their lot. Overall, it felt like my vehicle was being held hostage and I was pressured into agreeing for upgrades my vehicle didn't need. Looking at the reviews, it seems pretty hit or miss. If you have a tire you need replaced, that's an easy fix; but anything else, they're pretty incompetent.

Looking for information from Graham Tire on a weekend, needed to check costs and pricing on a tire…read morepuncture repair and the costs of a possible replacement tire. I was unable to navigate this website to get any information at all. Gave up and have gone elsewhere.

Couldn't really use them. Called because I have a leak in a tire and asked if I could come it. Was…read moretold everything by appointment. Just wondering how you schedule for a flat tire?

Charged for $180 for something I already told them was broken…read more I came in for an oil change and I told them straight up my windshield washer pump was out and needed replaced. I already knew it was out. I wasn't asking them to "diagnose" it like it was some mystery problem. They charged me $57 for the oil change, then turned around and charged me $180 as a "standard service fee" just to tell me the pump was out and needs replaced... which is exactly what I told them when I walked in. When I brought it up to Kevin (service advisor) and asked what that $180 even covered, he said they might check wires and connections but when I asked what they actually did on MY vehicle, he had no idea. How are you a service advisor and you can't explain what was done, but you're still forcing a $180 charge? Kevin was also rude as heck about it. This is exactly why auto shops have the reputation they do because places like this will charge you almost $200 for nothing and act like you're the problem for questioning it.

Purchased a new truck from Don Lawson back in 1989. Excellent service and delivery of the vehicle.read more

My parents were driving through Kansas on their way through the midwest when their RV developed…read moreelectrical problems. They were referred by one of the larger RV dealers in Lincoln, who had no appointments available for several weeks. They were able to get them in right away and fix the problems in a short period of time, and at an extremely reasonable cost! We recommend RV Service by T.O. 100%. They are friendly, efficient, honest, and clearly know their stuff. Thanks for the wonderful service!

We had stopped at Walmart on our way to Michigan and our jack wouldn't go up in the morning. After…read morecalling several places with a 2-3 MONTH wait, RV service by TO worked with us on an estimate and Tom came out and had our Class A Motorhome back on the road a few hours after the call. Thanks for the great prompt service!