I've done business with them for over 10 years now. Never been unhappy with their service department. And the guys in the parts department have done a great job of helping me find parts, diagrams, etc. when I'm doing the job myself. read more

Never again. I'm a female college student. They charged me $120 for an oil change and gave me a $7000 estimate for a repair that should only have been a couple hundred. My mechanic back home didn't even think it was funny. Don't go here unless you like being ripped off. read more

I worked with Mr. Blauw & Mr. Cawthra over the course of 2-weeks and they were very responsive, transparent with price negotiation, and at no point used any of the tactics that make car buying frustrating. (E.g. Waiting excessive time in the lobby, changing closing paperwork, excessive pushes for optional services, etc...) It is worth nothing that I did research and understood what I wanted to buy prior to coordinating with any dealerships. Overall, my experience with this company was very positive and I would work with them again in the future. read more

IGNORED.... I took my car in due to my adaptative cruse control (ACC) and Front End Assist lights coming on, neither were working. I had recently been at a local body shop that was unable to do diagnostics and alignment on the parts. I initially worked with a man named Jeff Manzanares, at Schworer on a Thursday with assurance it would be repaired ASAP. Come Friday he is having trouble with insurance so says he is in contact with them. All will be solved that day. I call back on Monday and was informed he was on vacation the rest of the week. He had not passed my claim onto or told anyone about my car. Guess he assumed I should just wait for him to return (in over a week) to get my car which I dropped off for a 2 hours service. I spoke with a gentleman name Tracy Rogers and his supervisor Lori Cahill. Every day I called (twice most days) I was told they had no information and someone would call me back. NO ONE ever called me back day after day... I spoke with the insurance adjustor who advised that the initial submittal (surprised they actually did it) was incomplete. So I kept calling and calling the dealership (once again they would not return my calls though they had my car) and was not given any updates. Reached out to insurance agent who went out of her way calling and emailing them multiple times..... Finally they provided the information the insurance information the company needed (I HOPE) Finally I had enough today and went and picked up my car. Paid out of my pocket. Turns out is was fixed the entire time, they just wanted their money (understandable). For less than $400 I could have had my car the entire time. Now I am working with the insurance company independently for repayment but I have my car. BTW I have previously spent thousands of $ at this dealership on routine maintenance through the years. Been a loyal customer. But they could not trouble to call me over a 6 day period....... I had to call them... I had to deal with the insurance.... read more

Schworer VW Service Department Review We were traveling through Nebraska on I-80 in a heavy rainstorm when our Passat's dashboard lit up like a Christmas tree and the car stopped. We got it to limp off the freeway and called Schworer VW in Lincoln. Spoke with Tracy Rogers in Service and found they were open 'til noon on Saturdays, so we made an appointment for them to look at it. Upon arrival, Tracy met us and got the car inside for a technician to look at it even though Saturdays are normally light service days. The issue with the car would take time to troubleshoot and repair, and it was already nearly noon, so we reserved a rental car and Tracy took us to get the rental. Upon returning to the dealership to swap contents from our car to the rental, we found that the rental had a tire going flat. Both Tracy and the mechanic/technician stayed late to repair the tire and get us on our way. Upon our return the following Saturday, we found the car repaired, cleaned and ready to go. Tracy thoroughly explained what the problem was and how it was repaired. The following Monday, Tracy called as a follow-up to make sure we made it home and that everything with the car was satisfactory. Unfortunately, I did not get the name of the mechanic/technician, but a big shout-out to both he and Tracy Rogers!! EXTRAORDINARY customer service! read more

service department is very disappointing. wife bought a used certified car from them. a hour after having it the brakes were squeaking very loud. took it back and they looked at it and brought it back to me. As they brought it back out you could still hear it squeaking. They now refuse to help or even try and find a solution to correct this. For first time car buyers and younger individuals I recommended not doing business here as Lincoln has many options where you can find business that actually care read more

I always took my VW here but about 2 years ago the service department started missing things and did not seem to want to provide the service my car needed. maybe because my car is getting older they think i should just buy a new one. read more

The salesperson I spoke with was great however Jake, the guy who runs numbers was a complete a-hole. Arrogant and insulting. Insisted I let him test drive my car to make sure it drive right and when I verified that it did he said "yeah for what it is" (2020 jeep). Just super unwelcoming. Will be working with a different Volkswagen location. read more

Coming here to look at the car that I was interested in and ending up getting the car, feeling really good! Thank you to Ken and Jacob for selling me my first car!! I'm from Grand Island and coming to Lincoln was worth the trip! The people here are really nice, inviting, and the place felt comfortable! Thanks so much! read more

Schworer Volkswagen - My first car! Haha!! - Auto Repair Near Me - Lincoln, Nebraska

I took my car in for a service regularly there which I thought included an air filter check. I was never told I needed a new air filter. I was travelling over the holiday and my check engine light came on. I had it taken to a dealership 5 hrs away, in which I was charged $225 to have the air filter replaced. The check engine light came on due to Mass Air Flow error code. Schworer evidently does not believe that "an extremely dirty and full" air filter would cause there to be a Mass Air Flow error. So basically I ended up spending 12 hours driving to pickup my car (I got a rental to get home) just for an air filter. For this whole ordeal, they offered me $70 off my next service! After calling them 3 times and Volkswagen of America once. The first time the service manager had no interest in doing anything at all for me, so the fact that they came up from 0 is impressive, I guess. I called them because I was surprised I had a dirty air filter and thought this would have been something they let me know about. I wasn't trying to be unreasonable, but it was much larger cost than it needed to be for me and I was hoping they would work with me. They maintained it wasn't their fault, even though their service includes checking the air filter, and actually told me that I could have driven the car. When the check engine light comes on over 300 miles from home, it's good to know that Schworer deflects blame and says I didn't have to leave it at that dealership. An air filter takes 2 minutes to replace and they say that it passed at 40k miles, (I also had my car in at 50k, but perhaps they didn't check it there). So apparently it was clean for 40,000 miles then in 15,000 miles just dropped off the deep end, the car was at about 55k whenever the check engine light came on. It's concerning that they don't know what can go wrong with the cars. The other dealership literally only replaced the air filter and it was fine after that and they're "not convinced that was the issue." After talking to other VW dealerships independent of the two I dealt with, they agreed absolutely that a dirty air filter can cause a Mass Air Flow error. I would avoid them if you want quality work done to your car. What's most concerning to me is that they refuse to accept an issue I had, the remedy that fixed it, and perhaps that it was an oversight that they had that caused it. read more

From normal maintenance work like oil changes and tire rotations to tire work-up like nails, slow leaks, etc., Schworer does not disappoint. Their service is prompt and demeanor is cordial. I've been a VW Golf GTI owner now since 2012, and I have to say, I've not had one hiccup with either my vehicle or their service. Now, I will say, I do baby my vehicle as it's my first vehicle that I've personally owned since becoming a "big boy," as it were, i.e. got a big-boy job as a nurse. In this light, I do bring in my own oil (I like to throw in 0W-40 SAE weight oil all year round; otherwise if they do it they run I believe 5W-40 - a thicker viscosity which I would be okay with, but it does get cold here in Nebraska so prefer the thiner 0W-40 for this reason for cold-COLD-startups) and filter for them when servicing my oil-change / tire rotation. They are happy to only charge $20 buck for labor! This past weekend I not only had fast service on an early Saturday morning (they are open every other Saturday), but when Lori the service manager there told me when it was time to pay, "Merry Christmas." She circled the "Total Due" line at the bottom and it read, $0.00 Dollars. She didn't charge me any labor at all for her service team's work. Now this doesn't happen every time. But on occasion, she'll throw in one of these nice "Merry Christmas" greetings a few times a year! Schwroer's facility is always clean. They usually have cookies and or coffee in the mornings if You go then, and their sales team is also super informative while You wait. Very helpful all around! read more

I am very disappointed in the service I received. I bought my car from them back in October and was told that they inspected the car and replaced the brakes and serviced some other issues. Since then I have only put roughly 3500 miles on the car and when getting an oil change today was told that my rear brakes had less than 1mm left. On top of that, one of my tires is in such terrible condition that it could have blown at any time and the belt is in terrible shape as well. I do NOT recommend this dealer as they obviously did NOT take care of the things they claimed to have and must not care about the safety of their customers. Will be sharing this experience with everyone I know. read more

(This review is for the auto repair dept only; no experience buying a car there) FANTASTIC customer service on multiple occasions. They were able to diagnose a problem that 2 other mechanics failed to identify, and I always feel like they shoot straight with me. I was won over AGAIN last week when I arrived at 5:40pm, only to find out they closed at 5:30pm. Matt helped me ANYWAY, and was INCREDIBLY nice about it! When I called back to check on it, in half-a day's time, they'd already done a THOROUGH check of the car. Tom had itemized repairs priced & ready for me, recommended a more affordable option for my axle, and even prioritized the repairs for me. All without making me feel like an ignorant dumba** when it comes to cars (which for the most part, I am!) Whomever is doing the hiring for this department, you're doing something right! read more

Beware - find out which bank they use if planning to finance through them. Bank of the West in Lincoln, NE - presented cashiers check (in excess of payoff) and I am still waiting 22 days after transaction for my almost $4,000 dollars. No title until 19 days after payoff. smh read more

I am truly amazed and thankful for my last visit to Schrower Volkswagen, my car broke down on the interstate, so I had my car towed to Schrower Volkswagen to be checked out and it turned out to be my timing belt, they took very good care of me and took care of the whole claim process with my extended warranty company and even got the extended warranty company to cover more than what they into ally approved to pay A special thanks to Lori in Service and Rudy, they took care of me and returned my car to me all clean and shiny and took care of my headlight that burnt out when I got ready to leave the dealership Thanks again read more

I stopped in today for questions about some radio upgrades and had great help from salesperson that clarified some questions. We recently got a Beetle here and all was excellent from entire staff to make it all work out during a very short amount of time. Just right here and we will return. read more

STAY AWAY!!! If I could give negative stars I WOULD!! From my first contact with Schworer VW through the end of the 6 month warranty I received with the purchase of a used VW, I was utterly disappointed and have never worked with a dealership with such poor customer service. I emailed them in March about a 2013 VW Passat TDI they had on their lot with only 17,000 miles; I though there must be some mistake. I didn't get a response so I messaged back and wasn't given any information but told their hours of operation and they were expecting me at the dealership to answer questions and see the vehicle. I arrived at the dealership, and the person who was supposed to talk to me wasn't there, so I got passed to another gentleman. Now, I believe that if you're going to sell a product, you should know the product, in and out. This salesman knew very little about the vehicle. I asked about 20 questions and he answered about 5 of them, spoke to his sales manager and got another 5 answered, talked to the service manager and got a few more answered which left me with 5+ un-answered questions, mostly mechanical. Then, you won't believe this...The sales manager comes out to value my trade, which is a manual transmission. After he parks the car, he forgets to set the parking brake and leaves the car in neutral. My car rolled backward into one of their cars causing damage to my rear bumper. I was shocked! The salesperson and this incompetent sales manager played if off like it was NO BIG DEAL! They didn't say sorry, they didn't offer anything to make it right, they just assumed I was going to make a deal with them so it didn't matter! This process started at the beginning of the pandemic and the vehicle, although at the lot, wasn't allowed to be sold because the title was still in Michigan. I emailed multiple times asking questions and was given responses like, "It could months due to the pandemic." If you don't know the answer, just say you don't know. I negotiated the price to include the addition of some after-market items and the salesperson and sales manager were not on the same page. The sales manager had to come into the room multiple times during my multiple visits to the dealership and ask ME what was going on. I'm pretty sure he had no idea what he was doing. A customer should ask (I even did so in writing) and the salesperson and manger either make it happen, negotiate a different deal or say they can't make it work. The customer shouldn't have to explain now deals work to the person selling the product. The title finally arrived in late April or May so I went in to sign the paperwork. The finance manager wasn't prepared. He had printed all the documents wrong, so I had to wait over an hour for that process to get fixed. I had asked if the maps on the navigation were up to date, and was told yes: This was a lie and the sales manager refused to update them for free. I asked for a broken taillight on the vehicle to be replaced (it is cracked all the way through the plastic), and the sales manager refused. The ONE thing they did was replace bad wiper blades...WOO HOO! Then, two weeks after I drove the car off of the lot, I had to bring the vehicle back to the dealership because the ENTIRE CALIPER on the PASSENGER FRONT HUB was LOOSE! Seriously?! I was in a hurry, so they fixed it and I left. I knew the sales manager was an idiot by now so I called to speak to the manager of the dealership; he wasn't available so I left a message for HIM to call me back. 15 minutes later I get a call from the incompetent sales manager. This dealership is a joke. The people who work there have no clue what they're doing, what they're selling, how to sell, or how to take care of customers. read more

We are somewhat new to the area and my wife and I both have 2013 VW's that are lease vehicles. We first moved to the area in 2014 and took one of them in for its scheduled service. When we brought the car home I noticed that oil was leaking from both the filter and drain plug. I was astonished that they had no systems in place to catch this mistake at their shop and couldn't get a simple oil change completed without not one, but two leaks. I called and then returned the vehicle for them to correct the mistake with little apology. I have since had one other visit to this location for repairs on the other vehicle and was treated rudely and the service manager displayed a very condescending attitude. We will now take both of our VW's to the Omaha dealer for service. read more

We just purchased a new vehicle from Schworer Volkswagen. Their courteous staff was great to work with. I'm totally impressed with this dealership. read more

Worst experience with a salesperson yet at a Lincoln dealership. The salesperson seemed slightly annoyed that we wanted to look at a car (probably because it had snowed that morning. Hit let us sit in frozen cars with snow and ice completely covering the windows--never bothered to bring to the car inside a bay, heat it up, and wipe the snow off. Also, do not bother looking for a non-turbo diesel at this place--at least this salesperson. He said they do not have gas models of the Golf or Sportswagen, and then condescendingly asked why I did not want a diesel. Of the several reasons I gave, one of them was that I did not want to pay the dealership over $1,000.00 to replace the timing belt. He said "Yeah, in 100,000 mile" in his best obnoxious teenager voice. The experience with this salesperson was bad enough for me to give up on buying a new VW in Lincoln. read more

Very professional service made my first time buying from a dealer a positive experience. Bill took the time to work with me over all details of buying my jetta and walked away with a great car at a great price. Would highly recommend to anyone in the market for a new or used VW read more

VW Lincoln misdiagnosed my 2012 CC engine problems so poorly, they told me I needed a $9,000 new engine when multiple other mechanics confirmed that spark plugs and ignition coils for $600 was all I needed to do. The entire experience at Schworer Volkswagen was not customer orientated. To top it off, Tracy and a repair shop guy, Barrett tried to get me to sell my car for $1,200 cash, pressuring me to make a decision in 15 minutes. This is a prime example of trying to take advantage of a young female. Despite my numerous phone calls and unending questions to the service department to understand the problem, there was no transparent answers. Overall, really disappointed with how this service department operates and will not be returning. read more

Great service and sales. Bill Chamberlin was a great salesman and made the decision very easy. Glad I went to Schworer.

Very disappointing experience. I drove 1.5 hours for a deal that didn't exist when I arrived nor did they seem interested in making one.

The car I got from them is great, even though it was probably not the best deal. However, they sold it to me with an oil leak. It was a used car, but a big issue like that should have been detected and fixed. They did repair it, but I still had to pay 400 dollars, which is a lot in a addition to the car I just bought from them. read more

Took my car in for recall repairs - got it back in an hour, washed inside and out!

I was getting ready to go on an extensive road trip and I wanted to bring my car in to get a quick inspection and make sure my car was in good enough condition. Being as unorganized as I tend to be I had not made an appointment. Once I arrived Matt was able to fit me in right away, explaining what needed to be done before doing it and essentially doing a great job. I made it across the country with no issues and left the dealership with a peace of mind I had not arrived with. GREAT service and would definitely recommend this particular dealership based off my experience! read more

The service department was very friendly during my last visit. Professional staff and great shuttle service to and from work. I appreciate how they paid attention to the small details, even washing my floor mats. My car is still newer, so I have not had any mechanical issues... yet. Seeing how they take pride with the normal routine maintenance makes me feel confident that if that day comes, the Schworer team will handle it with care. read more

I came in to get a tire repair with no knowledge of anything in regards to the process. I explained that my husband usually does car maintenance but has was out of town during this incident. Matt helped me get the appropriate tire as well as the one that fit best with my budget. I was very thankful how helpful and understanding he was! Thanks Matt! : ) read more

I was very pleased with the sales person I worked directly with, Bill Chamberlin. The process was generally hassle free and I look forward to working with the service department where I expect the same experience. The dealership was able to find the vehicle I wanted and did so in an acceptable time frame. read more

Our Volkwagen Jetta TDI broke down in Lincoln while traveling there from Alliance, NE where we live. It was a Saturday and Schworer Volkswagen was closing soon, so we had our Jetta towed there, never meeting the staff, just talking to them on the phone. Our Jetta was in the shop there for a week and we had returned to Alliance, so someone else picked it up & brought it back to Alliance for us after $3700 in repairs were done to the engine. On the trip from Lincoln to Alliance, more problems arose & two weeks later, after trying to perform what minimal work we could on it ourselves, Schworer Volkwagen suggested we bring it back to their shop for further review. We went out of our way 2+ hours on our way to OKC, OK to drop the Jetta off while we were gone on vacation. Tom, the Service Department manager (whom we had been dealing with this entire time) called us on vacation and told us he couldn't find anything wrong with the car. We were traveling back through on a Sunday, so Tom had agreed to leave our keys on the front driver's side tire so we could pick it up since they were closed. After traveling 10+ hours on our way back from OK & going 4+ hours off of our route home to pick up the car, we arrived at Schworer and the keys were not anywhere to be found. We then came back to Alliance, having no way to contact anyone. Tom called at 6am the next morning to tell us that the keys must have fallen off of the tire and one of his employees must have picked them up, because they were sitting on his desk when he arrived at work that Monday morning. He never once apologized or offered any compensation for our time & travels, just saying to us, "I don't know what to say." I then turned back around and traveled to Lincoln from Alliance on Monday and arrived at Schworer early Tuesday morning to pick up the car. My husband had called back later in the day on Monday requesting compensation for our extra trip back to pick up the car. After talking to his general manager, Tom said the best they could do was a free oil change & free detail, which he told me when I arrived on Tuesday morning ready to drive the Jetta back to Alliance. ANother employee then proceeded to take the keys from me and take the car to get cleaned, washed, etc.! Our car had been there for a week and they hadn't done that yet, and I was aggravated that they decided to do it when I was ready to leave. We are beyond angry and frustrated with the way we were treated after spending thousands of dollars with Schworer Volkwagen, and traveling hours out of our way when we shouldn't have had to. Tom never once apologized. And we are not going to drive our car back 7 hours back to Lincoln just for a free detail & oil change. Customer service is a must in any business, and because of Schworer Volkagen's extreme lack of such, we will never be doing business there again and would not suggest anyone else do so! Update: August 6, 2013 It took me writing the above review to get the response below: I received a call this morning from a Schworer Volkswagen employee that I hadn't ever spoken to before, Rudy. He was the first pleasant employee I have spoken to. He asked to hear about our experience with Schworer Volkwagen and was more than happy to do anything he could to make it right. Our request was granted by Rudy after speaking to a manager. I'm very pleased that Schworer Volkswagen wanted to make things right with us. I don't care what the product is, without customer service, it's not selling! Rudy has redeemed Schworer Volkwagen. Even though we have now traded off our Jetta because of our bad experiences and living 4+ hours away from a dealer, Rudy offered a free detail, fluid fill, and tire rotation the next time we are in Lincoln. Thank you, Schworer Volkwagen, for making things right with us! Rudy, your kindness & devotion are greatly appreciated! read more

I have been doing business with Schworer since they opened. Sales and service on three VW's. Service has been top notch for the 283,000 miles we have driven. Deals are good with obvious effort exerted to try to please by the sales department....and....as a whole....I think the dealership is even getting better. read more

Reviewing for the service department. This shop does not quote consistently. I used to think that I could trust the dealership. I made the mistake of getting an oil change at a chain in the June of 2014 and by November the oil level was bone dry. I went back to the dealer and asked that they change the oil and check the engine for signs of leaks. They changed the oil and said the engine was fine, but here I am four months out and the engine is dry again. I took the car back in today for 100k service and for them to look at the oil problem (again). Previously, Rudy told me the cost would be $230 - $240, with filters included in the service. When I got there today, Lori told me it would cost around $300. When I asked why, she first said it was because of the cost of filters and that they could show me a price list to justify it. When they couldn't find the price list, the $60 jump was suddenly for the cost of filling up oil. I asked why they would charge me for oil when it was low because of a problem I had asked them to fix on my last visit. Furthermore, the same staff member (Lori) telling me she needed to charge me for oil was the same person that told my girlfriend they would top our levels off for free on a phone call a few days prior. When she couldn't provide a price list or justify the $300 charge, Lori disappeared and I asked someone else to have the car brought out of the garage so I could leave. Lori brought the car around, and would not look or talk to me. As I turned to leave Rudy rushed out to me and stood uncomfortably close as he asked to see a completely unrelated invoice from my previous visit. When I declined to go over the unrelated charges with him, he told me I could leave (I was on my way out) and that he and I could talk "when I could speak correctly". The last thing I had said to him at that point was "I'm not inclined to go over this with you right now." I believe this was appropriate English, but I'm only university educated on the subject and could be wrong. His condescension was uncalled for and smacked of racism. I called the Volkswagen dealer in Omaha about 100k service and they told me it would cost $165, including filters. Even with the cost of fuel from Lincoln to Omaha and back I'm spending less than I would have at Schworer, this is ridiculous. The Lincoln Volkswagen Service Department will lie, cheat, and steal money out of you. They're not thorough and are rude when you ask questions. Boo these people. read more