Terrible service; my car battery died and one of the older men working was unable to help me and…read morewas very rude and stern about it! All I needed was a new battery installed and a trained mechanic couldn't do that. The main problem was how rude he was about it, he didn't give me an alternative place to go and basically just said no and left.

My daughter's car died at the Walmart parking lot a day after we dropped her off to college in…read moreLubbock, TX. After figuring out what's wrong, we found out it's the battery. The Toyota dealership/shop did not have the battery available so I contacted Auto Zone. The man that answered my call wants my daughter to go to a shop he knows to change her battery and won't allow us to buy the battery because he said the shop owner will buy it from them!!! I said never mind. I called O'Reilly at University Ave. Jonathan was very respectful, he made sure they have the battery available first before I send my daughter there. He assured me that he will take care of my daughter's car. He was very helpful and very cordial on the phone, and my daughter said even in person! I appreciate business like this. It made feel feel at peace. We are 6 hours away from our daughter but I know my child's car will be taken cared of. Thank you for hiring staff like Jonathan! He is a gem!

So I've been going to O'Reilly's for a lot of years. I've never had the best customer service as I…read morehave had with Bubba. He only wasn't just polite, but he was very helpful and more than one way. I had a lot of trouble with getting my parts and he really helped me out for my oil leaks and with the simple stuff as antifreeze windshield wipers returns and ordering parts to be there on time definitely will take the extra miles to come back to his store

so short story long I went here today because my alternator had gone out on my vehicle and I had it…read morereplaced. My wife got the alternator and had a mechanic friend replace it while I was at work, I brought the old alternator into the place and explained three times that my wife handled the transaction and I wasn't sure what number the warranty would be under to which he responded that the warranty would not be under my daughters number and probably the mechanics. Thus implying that I married my daughter?! you friggin sicko. done with orileys if that's the kink your into... back to auto zone!

Went in with an AC issue. They got me in the same day and were done before closing. They kept it…read moresimple and cheap. Good old school shop.

First of all, customer service is absolutely terrible. The owner, Preston, is a first class douche…read morebag. He proceeded to call me an idiot and uneducated when I confronted him about him charging me for something that they didn't fix, and in fact made the problem worse. Then, he got offended when I took my truck to a different, more reputable shop. DO NOT TAKE VEHICLES HERE!!! Allstar was very sloppy and cut corners. I recommend Mark's Transmissions. They are 100% more affordable and have better customer service.

WILL NEVER GIVE THIS DEALERSHIP MY BUSINESS and will urge my associates not to either…read more Its always ironic that life throws out little tests for you. Sometimes you pass, sometimes you fail, but it should always be a lesson to be better. To the moral of this statement.... I was in the market for a newer car, since my current car was about 10 years old, and I felt I deserved an upgrade. I searched around and found a few SUV's that I liked and went on the main Gene Messer website, which paired me with a salesman at their toyota location and we got in touch via email and text. I looked over their inventory and did not see anything I liked but saw one at one of their Sister Dealerships and the salesman told me "If there is a car/truck we have that you want, I can get it." I believed him. So I asked him to try to get that vehicle and I would come in for a test drive. Since this convo happened late Saturday, he said he would call the Sister dealership on Monday morning and have them bring the truck over. Monday comes.....he says he is working on it, but tells me to just come on out anyways and it should be handled by the time I get there. I figured it could not hurt, since I was already in that area, so I go. He sits with me for a few minutes, we make small talk and he keeps trying to show me other vehicles. I turn those down. He proceeds to tell me everything that is bad about my trade in and then gives me a low ball offer. I was not even concerned about my trade in because I had a large down payment. But then tells me the truck I wanted already sold. OK. So I get my keys and leave. I head to another dealership, where they not only give me 2500 more on my trade in, but also found another of the truck wanted with no issue. That salesman did his job and called around until he found it for me. Insanely enough, the original truck I wanted DID NOT ACTUALLY SELL. I had a friend call the dealership where it was and they said they still had it, and asked if my friend wanted to come in for a test drive that day. Nice, so my original salesman lied to my face, clearly did not want to work that day, and basically lost about $80,000+ in sales. How is that you ask? Well, I was seeing how my personal transaction would go, and if I came out happy, I would buy a fleet of about 4 or 5 trucks and a van for my company. Nice one Gene Messer Toyota. So, looks like they failed this test, and lost a potential repeat customer.

This review is for the SERVICE DEPARTMENT - It is easy to schedule service online, using laptop or…read morecell phone. Love that! East to make changes to appointments too. Staff is always friendly and there is not a ton of upselling. Yes, sometimes they do malinger and keep you there longer, sending you a video of everything the tech found wrong with your car...but if you decline any of the recommended services they do not hassle you.

The folks at Nick's are so great. They work really hard to make the repair process easy. I keep…read moreforgetting that a good auto mechanic is just as valuable as first responders. Thanks for protecting my family.

I had an emergency and was in Lubbock from out of town. They had to replace a fuel line and…read moresupply. The staff was friendly and was quick to get me in. They worked hard so I could get home that night. Service was amazing!!!

Rude workers. Also, prices weren't reasonable! Got trim pieces and a training arm that were…read moreoverpriced.

Some Staff are rude. Do not care about customer service. When first opened very helpful and polite…read more Now especially car purchasing side have an attitude and tell you one price on the phone then if they don't like you reduce the they pay after you deliver car and say take it or leave it, They don't care/

I can't urge others to avoid this place enough. I'm out $1,000 because of them. To make a long…read morestory short, they charged me $700 for a power steering pump, which turned out faulty after two weeks. I took it back because it had a warranty. I lived off of Ubers for 3 weeks while they lied about how long it would take to get the second replacement. Then, that second replacement pump turned out faulty after another two weeks. I hope that this was incompetence and not crookedness... though I think that's wishful thinking. Additionally, one of my Uber drivers during this process told me that his dad had a similar issue. They messed up his car worse than before he took it in.

Had a heater hose problem - he fixed it extremely fast. Great guy to work with…read more They repaired my a/c - they had numerous problems to tend with. 2 leaks in the a/c- debris and dust inside the cab. Monkey Mike fixed them all. I am very satisfied.

Came in from out of town and my power steering pump had an issue. We needed to get to Fort Hood TX…read morethe next day for the birth of our Grandson. Rocky was great. He told me if I got it in he could fix it that day. He actually stayed open late to make sure our 2008 Chevy 2500HD was ready for the trip the following day. I asked him why he stayed open and he told me "I told you I would get your truck done and that's what I did". What a great work ethic that you just don't see much anymore. My father used to say "a man's only as good as his word". Rocky lives that. Erin his wife was equally as great and cut this Navy retiree a couple breaks. Mom and Pop place that does quality work and are good honest people. We got to Fort Hood the next day and we're present for the birth of our grandson Zackary and we owe it all to Rocky and Erin. Thanks a bunch. Highly recommended.

I do not recommend this car shop at all. Here is my review from google and their disrespectful…read moreresponse. My review has now somehow "disappeared" so that only 5 star reviews will show for them.