Bigham Automotive has friendly, knowledgeable people. I trust them to know what they are doing and…read moreto take care of my vehicle.

DO NOT I REPEAT DO NOT BRING YOUR VEHICLE HERE!!!. The had our vehicle for a month took $3300 we…read moretook our vehicle and when we left we drive it for about an hour and the same issue happened he didn't fix anything Jane my husband opened the hood there were loose bolts everywhere things he said he changed were never changed. On Monday we went back to the shop to talk to him and he was being a real jerk answered the phone and told the person on the line that he could get him right in and he would move others down to get to the person in the phone vehicle. Then when he got off that phone call my husband asked when our vehicle would be ready his response was oh on a day we asked what day his response I don't know Tuesday Wednesday thyrs day Friday someday like a real a***. Needless to say we waited for another week and nothing our vehicle was taken to another shop without even talking to us first then he tried hiding the vehicle from us when we called and asked for our money back and we were taking our vehicle somewhere else he kept saying he wasn't going to tell us and the lady that works in the shop is a real piece also she trued telling us she didn't have to tell us where our vehicle was and that they didn't have to tell us they took our vehicle to another shop and we couldn't tell them how to run our business. This was the worst experience ever we got out vehicle to another shop and they had it fixed within a day. So again DO NOT TRUST THIS BUSINESS HE IS A THIEF AND JJST TAKES YOUR MONEY..

Best place to help you with your car. Great quality work at an affordable price. Please come on buy…read moreand check them out. You will not be disappointed.

Quick great service at a decent cost. Would use them again 9/10. Fixed my car in less than a day.read more

They are honest and have fair prices. I had never gone to the mechanic without my dad and was super…read morenervous but they gave me no reason to be. They even told me things the dealership recommended me to do to my car were unneeded and would be a waist of money. Great genuine people!

Excellent is the perfect description. I took my truck to another mechanic. They charged me for…read moreone thing that did not work, then spent several weeks trying to diagnose the problem. I decided to try Jason and Excellent Auto. He had the truck for one day, and it is fixed; the problem is resolved. They are knowledgeable and fair. Thank you!

Mitch is awesome. The place is affordable and he makes sure your car is safe. He goes above and…read morebeyond to listen.

Absolutely do NOT recommend! If you're a TTU student and not from the area, DO NOT trust this…read moreplace. For your own sake and your money, find another shop in Lubbock. My boyfriend originally took my car into M&M to get checked due to the engine jumping, as I work full-time (8-6) and couldn't go myself. The initial quote was around $630 for an O2 sensor and an air filter--seemed reasonable at first. Then we were suddenly told by Mitch that my car needed cylinder head work totaling $6,000. Naturally, we wanted a second opinion. Not only did they refuse to provide the diagnostic codes when asked, but I later scanned the car myself (I have photo evidence of the actual codes)--and none of them supported the diagnosis or the $6,000 repair Mitch claimed was needed. This felt dishonest and ‼extremely predatory‼ After waiting nearly two weeks, I picked up my car only to find: 1. An oil separator was installed without my approval 2. The A/C had completely stopped working--a system that worked perfectly when I dropped the car off When I called Mitch, he said to bring it back and he'd refund me and look at the A/C. From the second I walked in, he was rude and condescending--questioning me and speaking down to me for not "handling this myself," completely ignoring that I'm a full-time student with a full-time job. The only time he showed any decency was when I became visibly upset--and a customer walked in. He then refused to take responsibility for the A/C issue, saying "we didn't touch that," and tried to blame it on me supposedly hitting a pothole--again, suspicious timing. (I have video of this exact conversation.) Why would I have him work on my car again after spending $899, getting a partial refund, and coming back with more issues than when I dropped it off? Bottom line: I have the codes. I have the video. I have the receipts. Mitch was wrong and the entire experience was unprofessional and stressful. I strongly urge anyone reading this to take your car elsewhere and get a second opinion. You deserve honesty, transparency, and respect--not to be talked down to and overcharged.

Changed out headlight bulb 4 times and charge $30 each time. Yesterday head Lube Tech, lied about…read morewhat needed to be done to change the bulb and then said it would be $180. Even after they all saw that they changed the bulb before and at $30, but still just kept lying about the change and all because they wanted to go home, wasn't even 6 yet.

Referring to earlier post. Manager Steven Longoria took care of my situation. I am fully…read moresatisfied with the outcome of my very.

These guys do great work and very promptly. I will continue to show them my business.read more

As all of the other reviews say, this is a quality business. Everything you need and nothing you…read moredon't. Owner and employees shoot you straight. Best exhaust shop I've ever been to and probably ever will go to.

Would I recommend? Absolutely not. 3 business days to hear a sound that I heard. All they had to…read moredo was start it. 3 additional days to remove a valve cover. Recommended services? $5800. $221 for hearing a sound and removing valve cover. Diagnostic charge. Took it elsewhere to get work done.

I want to recommend this auto service to anyone in Texas. I went in there with a leak in my BMW and…read morenobody anywhere would help me so a friend of mine actually suggested friendship auto. When I arrived they greeted me very cordially and they immediately went to work on my car. They not only found the leak but they were able to give me more information that I needed regarding my vehicle. I'd recommend them.

What I'm about to share is 100% the truth from my heart. I have barely left reviews in my life but…read morethis business deserves a shout out! I hope you hear the sincerity as I write this, because a car is a important thing to have these days and when yours is in need of repair it's imperative you take it to a place that operates with honesty and integrity if you don't have a lot of money. I know that's a lot of us these days. Recently my 4 year old and I left a bad situation behind and came here to start new. After a 3 day trip to our old home and back my car broke down 20 minutes from the dv shelter I'm staying at. It has been our house on wheels for a little while as we traveled and is everything we have. Without it we are in a new town with no way of making more money doing deliveries, no one to call for help, and without the shelter outside in the cold. After researching many options and reading reviews I felt in my heart this was the place to try. I felt the Lord leading me. I was able to get insurance to tow it for a extra 45$. I explained my situation to Lance on the phone and he made a opening right away for it to get dropped off. The Lord made provision for me with some money right before it broke down miraculously and told me to save 2000$. I didn't know I was about to break down, and it was a miracle I had that 2000$. He did a thorough investigation of the condition of my car with pictures and there are a lot of problems with my car. It's poorly maintained because I'm poor. I explained I had what I had to work with finsncially and that was it. He was so good at helping me navigate what was most important, how to choose wisely on what to repair and honestly we got most of it done. He heard I do deliveries and gave me a good discount on services, and after he got into it there were some extra complications he wrote off out of kindness of his heart and obedience to the Lord because he knew I didn't have it. I was so gratefull and knew there was a possibility there could be more issues, but came to pick it up in faith. When I arrived and started my car there was a problem (abs)when I started driving. I called Lance and explained to him what was happening, he asked if I could drop it back off and I said I could but I didn't have a way back to the shelter. He came in the middle of settling down and making dinner with his wife and looked at my car and gave me a ride. He found out it was abs which had been acting up when I go above 75 mph for some time. He knew I was terrified I'm sure and had no one to ask for help. He offered to help fix and work it out with me. The next morning I got a call of what he did to fix it and it's been driving well now. This man of God alongside his beautiful wife did that work for me free of charge. I would have really been in a pickle and I was scared. I am so grateful I chose a mechanic that follows the leading of the Holy Spirit in his work and really operates in honesty about your car and where your at and with integrity. He gave me a hand when I needed it most and helped me navigate the best way to get as much done as I could with the money I had. He didn't manipulate me or price gouge me. The Lord was there through the whole experience. I highly recommend!

I have a Pontiac Solstice that was needing some work. Lance came to the the house and did a quote…read moreon how much it was going to cost. He was very fair, reliable, and kind. We took the car to his shop, expecting it to take a week or more to be done, but within 48 hours it was done! I was very impressed with the quality of workmanship. I will be taking any of my vehicles there for service and will recommend to all my friends and family! Thanks Lance!