I always use these guys when i need parts. They are very knowledgeable and are almost always…read morecheaper than any other parts store in Malvern. I highly recommend Jim's Napa in Malvern!

My boyfriend and I were walking down the sidewalk when one of their employees pulled onto the…read moresidewalk in the company truck and almost hit us. My boyfriend had mercy and didn't call the police but simply flipped him off, which should have been the end of it. But the employee got out of the truck and approached us threateningly and said "I'm gonna kick your ass, boy!" I said I was dialing 911 and he turned and came after me, until I pretended I was talking to the dispatcher, when he decided to run back to his truck and drive off. So we both went in the Napa store told the manager what happened. The manager said "I don't know what you're talking about" in a tone dripping with sarcasm. When we said we'd call corporate, he said there was no corporate office and no one over his head. I found the corporate number in less than a minute. These people are animals, they do not care about customers or even their reputation, and I can even safely say and they are dangerous. There is no excuse for this kind of behavior from an individual, let alone someone representing a company.

Keelan and Jimmy helped me get the perfect truck for my needs. I don't understand why they received…read moreso little stars. They were stellar with me. I initiated the sale from the MS Gulf Coast. Flew into Hot Springs and had Keelan pick me up at the commuter airport. Keelan took me to a food truck in route to the Dealership. Great move Keelan! Authentic Mexican food was a huge hit! I was pleasantly surprised. Keelan, you are an exemplary young, polite, generous man with your time and patience. I never felt rushed, you addressed all of my concerns and what you couldn't answer you sought help from Jimmy and your coworkers. You'll go far in whatever endeavor you choose to pursue. Jimmy, thank you for speaking to my Diesel mechanic back home. I'm glad he inquired about the warranty Smart Ford offers. I was pleased to hear there is NO Cap like other 3rd party warranty options. Smooth sale all the way around from first inquiry to driving off the lot in my truck! Guys, thank for getting me back on the road again!

Smart Ford fixed my air conditioning. They did a fantastic job at a decent price. The service…read morerepresentative was courteous and friendly, as was the cashier. I will definitely recommend them for quick, accurate service.