I had a VERY bad experience with Firestone Complete Auto Care and I will NEVER be going back. I…read morewent there because my car said "Service Power Steering." My car has never had any problems before, so I didn't even know what that meant. The guy told me to leave it and come back later and they'd let me know what was wrong. When I came back, they gave me a huge list of things "wrong" with my car, which already didn't sit right with me because again my car was perfectly fine before I came there. I was planning on getting a second opinion, but before I could even do that, my car stopped turning on completely. It just started making a slow ticking noise. Come to find out, ALL of the oil in my car was GONE. That does NOT just happen out of nowhere. I had a good amount of oil before I brought my car there, and somehow right after I leave, it's magically empty? Why was my oil even taken out in the first place? The only thing I can think of is to try to "prove" I had an oil leak which makes zero sense. That is extremely dangerous. You can literally destroy someone's engine or put them in a dangerous situation doing something like that. As a woman, that whole experience felt disgusting, disrespectful, and like I was being taken advantage of. I don't recommend this place AT ALL. Be very careful bringing your car here. The people working on my car and the guy I spoke to can honestly go to hell for that. Yall are lucky IF I don't file a damn police report on yall ass! KISS MY ASS!

Paul was absolutely outstanding! As a woman going in with my daughter's car and not having very…read moremuch car knowledge, I was worried they were gonna try to oversell me or make me feel like I need things that I don't really need, and it was the complete opposite! We will absolutely be back in the future!

While preparing for a trip to Florida we discovered our A/C was not working and my wife's suburban…read more As you know, Florida has no place to be without air conditioning! I was able to contact Arnie Bauer and they got me in the next day. The service department was fantastic and kept me apprised of the work and the cost. I have used them several times and would recommend them to anyone. In fact, I bring my Ford to them for service instead of that dealership in town. Far better customer service, quality of work, communication, and Price From what I understand, they work on all brands of cars, and I would definitely recommend them!

A car dealership that truly cares about their customers. I was very satisfied with their service…read more Great salespeople and management

Got my AC done, it wasn't cold, it was cool instead, I called back next day to explain and then I…read morewas treated with a bad attitude the next day, they made it sound like I was the mechanic that diagnosed the problem. I took it there to get fixed and they made it seem like I was the reason it was not. I wouldn't recommend going there if you don't want to be treated with an attitude.

I went to Specialty Auto Care in Romeoville to have spark plugs replaced in my 2015 Honda CRV…read more Dave, the store manager welcomed me, and offered a very reasonable price. During the exchange Dave advised me my valve cover gasket was leaking and needed to be replaced. I authorized the work to be done. During the removal of the valve cover a component cracked, rendering the cover useless. Dave accepted the responsibility and ordered a replacement. He went far beyond expectations to insure I was back on the road. I praise all who worked on my CRV. I highly recommend Specialty Auto Care in Romeoville for all your service needs.

This place was a lifesaver when I needed it the most. By car randomly overheated a few days ago and…read moreI needed coolant ASAP. Thankfully advance Auto Parts was in walking distance from me ironically so I got that taken care of quickly and I saved myself hundreds of dollars from a tow. Thank you Advance Auto Parts

Helpful staff that most always seems eager to help. To me the also the best prices on most items…read moreand stuff you need (or at least what I need) is usually in stock and ready to go

I've purchased quite a few cars over the years, I always appreciate when I'm able to shop without…read morefeeling pressured. The staff here was very friendly, helpful, and not pushy. We did end up buying a car, and the purchase process was very smooth. No surprise fees tacked on above the sticker price. So far a good experience, I will update if anything changes.

Great place! Man behind the counter was very informative about everything he was doing, checked…read moreeverything, explained how to better maintain my car. Respectful, kind, and very helpful.

I've meant to write this review a lot sooner. I took my car here for the first time because my late…read moregrandfather never took his cars anywhere else. If my PawPaw says it's good quality, it's good quality. I brought my Land Rover Discovery here to have an alignment and new tires/rims put on. It was my first experience doing so, and I missed A LOT of steps. I forgot the lug nuts, then I got the wrong lug nuts, then there was a problem with one of the caps for the rim and the guys had to mess around with it... I called a THOUSAND times and asked a MILLION questions and the guys were always super nice, patient, and informative. I'm always coming back to them. Happy to support a local business. Total score.

These guys are the real deal. True neighborhood mechanics you can trust and won't rip you off like…read moremost of the corporate ones. Highly recommend.

This will be a very long review in order to include all info…read more.. This place used to be awesome... But over the last couple years the quality and integrity have drastically declined. Brought my jeep in because I thought the shocks were bad and had a check engine light, I was told the issue was a module for the air suspension. I was quoted about 2k to fix. It wasn't super important to me but I planned on keeping the vehicle so I just did it. Immediately after picking up the vehicle the engine light went on again and it was the same code. They looked at it again and said now I need some other 2k part. I told them I would have NEVER spend 4k to fix this and basically got screwed out of 2k. Fast forward, because I did have some history with this place I assumed what happened may have been a fluke but I was extremely wrong. Brought the same vehicle in because I had a code for misfire in cylinder 5 and the engine had a tick sound. They inspected and told me it just needed plugs and coils. I have a voicemail from them specifically stating a tune up will definitely fix my issue and it was almost 1,100! I said go ahead and do the work. Before I even picked up my vehicle they called and said I still have a tick and they can inspect more of course with added fees. At this point I was very mad that they misdiagnosed AGAIN and still intended to charge me full price. I called a friend who is a mechanic in Michigan and called my local Jeep dealer and with only telling them I had a misfire they BOTH immediately told me it's because of the cam and rollers which is like a 7k job! I then did a very quick google search to verify this and it seems to be a very very common issue with this make and model. I was then told by the shop manager that John (the owner) told him if we were going to "act some kinda way" over this that he would remover the labor and only charge us for the parts and to never come back (still over $500 for nothing). We had no choice but to pay since the vehicle was held hostage until we paid. Needles to say I was NEVER planning to go back there and it's really disappointing how fast this shop went down hill and no longer stands behind their work.

Very professional and kind people. Fair value but quality work. I've had two sets of car interior…read moredone and would not hesitate to have them restore my next.

I brought my 2021 Toyota Ch-r in for a replacement of the backrest passenger cover. (cigarette burn…read morehole) Not only did the material arrive earlier than expected, the work was perfect. I am very pleased. Thank you Cindy