use to love going here. not anymore! needed a heater hose for my truck and the guy behind the…read morecounter had no idea what I was talking about. I even showed him a picture and he said I needed to be more specific because he wasn't a mechanic. I again said, a heater hose for my truck. gave him the make and model and he got really aggressive and said he didn't know what a heater hose was and I needed to be more specific. I again, showed him a picture and after another 10 min of back and forth he went to the back and came back and slammed it down. I told him that's a heater hose that's what I needed. he then said again how I need to be more specific because there are a lot of hoses in a truck. Is there another name for it because when I googled the part online it said Heater Hose

(Hector) Store manager what an ignorant person. Said he would match Walmart price and when he…read morefound out product was extremely more cheaper at Walmart he denied matching the price. Rain X wiper blades Wiper blades

Joe is one of the managers. Young guy who helped me out. They didn't have everything, but they…read morearranged for me to pick up the one thing I was misding, from another store nearby. Everything was done quickly, efficiently and appreciated Joe's help.

I came in to get a new headlight for my car and Ben P went above and beyond with his customer…read moreservice the young man was super nice and polite i enjoyed the short amount of time i was there

This O'Reilly Auto Parts store is amazing because of the customer service of Elijah who installed…read moremy front headlight on my truck and helped and recommended another item I needed. I'm coming to this store for my auto needs and I never say that!

I'm very sure I've been here a few times but I came here to grab a funnel to work on my car on an…read moreeasy project on my transmission. Store was very quiet and empty. The staff member was friendly and helpful, easy to navigate the aisle that are well organized to find what you're looking for. Prices aren't too bad. Overall, Casual experience.

First time coming to this location, came here because I needed stuff to clean my car. Store is…read moremoderate size, it's got a fair variety of everything for most of your car needs. Thankfully there was a special going on. Prices are average, the sole employee working there is definitely great at multitasking. Average location to check out.

On January 21, 2022 at around 7:30 pm, I made a purchase at the Essington Road location for a pair…read moreof wiper blades that cost me roughly $40. I was told at the time of my purchase that the blades had a 1 year warranty on replacement should they become defective. Last evening (2/9/22) around 5:30 pm, I went back to the location on Essington Road in an attempt to get those wipers replaced because they were streaking the windshield. I was assisted by an employee named Abraham. When I made my initial purchase, I gave the person at the time my phone number, completed my transaction and was assisted by another young man with getting the wipers placed on the car. Last night when I went in, I did not have my receipt in hand but I gave Abraham my phone number to look up the transaction, and he told me that I hadn't made a purchase since 2019. I told him that was incorrect and I gave a description of the young man who helped me when I bought them and he told me there was no one that worked there that fit that description and that I must have been at the store in Plainfield because I didn't purchase the blades there. The entire time I was trying to explain to him about my previous visit, he was very sarcastic and he kept speaking over me and he would not allow me to get a word in. He insisted that I was at the wrong store and he absolutely would not stop talking long enough for me to say anything. I attempted to speak with another employee (Hector), who told me he couldn't help me because he was new. The other employee, Ernesto, just stood there not offering to assist and they both (he and Hector) stood back listening while Abraham kept talking over me. I told him that I had no reason to LIE about buying wiper blades (Jesus, they were WIPER BLADES), nor was I trying to get a free pair, but that I was owed a replacement because of the warranty. He said "well, without a receipt I can't help you" and dismissed me. I went to my car, pulled up my banking App, went back into the store and showed Ernesto the transaction on my bank record. Then Abraham walked over to me and said "Let me see"...but even after seeing the transaction he said "I can't go by that" and dismissed me from talking. What was the point of him even looking?! I went all the way home, found the receipt and drove back up to the store. I went over to Abraham and gave him the receipt. I told him that the reason why he didn't see a transaction in his system for me is because the person in January DID NOT do their job and enter my phone number in the system when I made the purchase, even after I gave it to him, because the customer name on the receipt said Michael B. and not mine. So he did the transaction to replace the wipers and gave me a receipt with my name on it (although what he gave me says that it is a CUSTOMER QUOTE and that it is NOT a valid receipt)! He said he needed to keep the other slips that came out because it had Michael's name on it, so I asked for my original receipt back for my record. He then said "I just needed to have the receipt to do this" and I told him that's not the point...it was how he handled me as a PAYING CUSTOMER! He started talking over me again saying he didn't handle me in any kind of way and at that point I was completely done! He was RUDE, he was DISRESPECTFUL and he treated me like I was a LIAR by saying I never made a purchase in that store....but more importantly, he NEVER APOLOGIZED for his behavior even after he had the receipt in his hand! Your slogan says "Service is our best part"....SERIOUSLY?!? Because what I received last night was by far the absolute WORST in customer service! From now on, I will drive to the Plainfield store, or any other store where I can receive the customer service that you all stand by because it is clear that it is not there on Essington Road. I would much rather go out of my way than to come into this location to be treated poorly by a smart mouth kid!    DO BETTER!!!

I flew out to Chicago to help my mom, who lives in Romeoville with a few things and on the day I…read morewas flying back, I noticed the condition of her windshield wipers. I had no idea how to change these, but knew I could not leave her car in this condition. I went to Autozone to buy the replacement and was helped by Collin. Collin was very helpful and offered me 3 types of wipers ranging from 20-70 dollars. He could of sold me the most expensive and I would of bought them, but when he knew I was unsure he asked me how much driving my mom does and suggested the middle range one (36 bucks each). I asked him if they were easy to put on and he said yes, but he offered to do it for me. He took off the old ones and put the new ones on and said if you mom needs anything tell her to come here and we will help her out. If its something easy that we can do, we will. On a side note, I have no idea how my mom was driving with wipers in this condition!!! Very appreciative! Thank you again.

I needed a hard to find part and Flavio was very nice and I was in and out in no time. Clean store…read moreand lots of parking

John at affordable auto parts was very friendly informative and helpful. Great experience!read more

From the owner: A-Affordable Auto Parts provides used auto parts, used auto part locating services, used engines,…read moreused transmissions, and used vehicle purchases to the Chicagoland area.

Brian was very helpful. His store did not have the part I was looking for, however, he did give me…read morethe name, phone number and address of another auto parts store that did have the part I needed.

From the owner: Whether you're a do-it-yourself mechanic or a professional technician, your local O'Reilly Auto…read moreParts carries the parts, tools, and accessories you need to get your vehicle back on the road. We also provide free store services, including battery, starter, and alternator testing, O'Reilly VeriScan Check Engine light testing, and part installation with purchase of most batteries, wiper blades, and bulbs. Need a specialty tool for a one-time repair? Our Loaner Tool Program lets you borrow what you need with a refundable deposit. Stop by your local O'Reilly Auto Parts store, where our parts professionals are ready to help you find everything you need for your next project.