While preparing for a trip to Florida we discovered our A/C was not working and my wife's suburban. As you know, Florida has no place to be without air conditioning! I was able to contact Arnie Bauer and they got me in the next day. The service department was fantastic and kept me apprised of the work and the cost. I have used them several times and would recommend them to anyone. In fact, I bring my Ford to them for service instead of that dealership in town. Far better customer service, quality of work, communication, and Price From what I understand, they work on all brands of cars, and I would definitely recommend them! read more

A car dealership that truly cares about their customers. I was very satisfied with their service. Great salespeople and management

I don't want to give them 1 star! Beware of this dealership, they lie to you and they don't want to fix their lies! I have been misrepresented when I purchased my vehicle and they want to put me into something else that has a higher payment!!! Why would I continue to do business with a company that lies to you from the beginning?? From the salesman, who is no longer there...to the Finance Mngr down to the owner, Darrin! Yes, they are all related...and still stand by their lies!! I was sold this vehicle with them all telling me that I can tow 2500 lbs. 2 weeks after I bought it ($8000 cash down and an extra warranty for $2500) the book says ZERO towing capacity! They are still sticking with the same comment, "You can tow 2500 lbs." If I put a hitch on this vehicle it VOIDS my warranty!!!! I've had the vehicle in their service department and was just told that a ticking noise that I started to hear was normal. NO it is not! They see a female and just think we are dumb! STAY AWAY FROM THESE CROOKS!!!!!!! read more

DO NOT buy used cars from this dealer.I test drove a used car from them. While on the drive, i got a reduced engine power. Brought it back.They gave me some paper work saying the fixed it. I bought the car a week later thinking it was fixed. 15 minutes later the same issue occurre. I need a FULL REFUND read more

The only dealership I'll buy my cars from. The staff and salesmen are very friendly and helpful, nobody was pushy or made me feel like I had to purchase same day. They gave me a screaming deal on a brand new 2018 Cruze and helped me get my interest down lower than anyone else. So happy with my purchase and would certainly go back again for all my cars. read more

Arnie Bauer Chevrolet - Car Dealers Near Me - Wilmington, Illinois

purchased my vehicle new from arnie bauer and have had it serviced their every time have the paperwork to prove it. took the vehicle in today to get oil changed and tires rotated. they said they couldn't without the wheel lock key. the package for the locks was in the glove box but no key. said we would have to pay for new ones and labor to remove old ones. it was in the glove box last time the rotated tires and apparently they didn't put it back. this is my wife's car and they told her it was her problem not theirs. bs. don't take your car there or purchase a vehicle they cant be trusted. my wife came home very upset. read more

Jim & Nick went above and beyond to help us get the right vehicle and multiple changes (I'm a woman, I'm allowed to change my mind) Jim helped every step of the way! Couldn't be happier with our 3rd purchase from Lombardi's read more

Saw a vehicle I like online, call and was told that they still had it. I got lost on my way and GPS was not working, so I called to get direction to dealership and the woman who answered the phone was rude. She told me in her RUDE voice, "don't you have GPS?" What bad customer service......ok I get there and the dealership is dirt, not a clean place. The salesman who I spoke with comes to help me, and guess what that car that I inquired about was just SOLD?!?!?! They then tried selling me something else, their sales people are very pushy jerks. I end up driving to Elgin, IL at went to Biggers Chevy, were the staff was friendly, and took the time to show me what I WANT TO SEE and not what someone else was trying to push off on me. Lombardi Chevrolet SUCKS..... read more

Fantastic I feel I got best deal and service of any dealer anywhere Byron was salesman and experience was great I recommend this place

Service department is terrible. Not only are they rude, they also lie about what's wrong with your car. Said it was one thing, took it somewhere else and it was something else, $500 cheaper. Glad I got that second opinion. Will NEVER GO BACK. read more

Don't let anyone tell you there are not good people left! Everyone at Lombardi Chevrolet Buick were so wonderful to my daughters and I. Everyone we met went above and beyond what any person or business has to do to help us. We were on our way to Chicago from St. Louis and our car broke down. We were towed to Lombardi's. Found out the fuel pump went out and we could not get it fixed until the next day. Needing to be in Chicago for an appointment the next day, I had to rent a car. Angela worked with us to try to find a rental car place close enough to pick us up. None of the rental car places were close enough to pick us up. So of course I am frustrated at this point. Chloe was nice to enough to take us to Joliet to pick up the rental car. The next day, as Ed promised he called to let us know the car was ready. We were able to go back and pick up the car, handle our business and still make it home in the two days that we had planned as we were on a time crunch. I will be forever grateful for them helping me accomplish our mission. THANK YOU, THANK YOU, THANK YOU!!! read more

I have never been to a dealer that had no interest in helping you. It is a car dealer are you not supposed to be trying to sell a car. Instead you push people out because you want to go home on time. A rude sales man who couldn't bother to answer a question, looking at his watch every second. So much for "We strive to make your buying experience a pleasure and make sure you get a deal to smile about" they don't even bother to help you buy a car so how can you get a deal to smile about. Figured this was a small town dealer int he town that i live in maybe they would be nice and helpful. Think again I would rather deal with a dealer that is down my neck at least he is being helpful and trying to make a sale. Lazy, rude and totally unprofessional for the line of work that is done. You just lost a sale. read more