I was traveling through Mountain Home area from Louisiana when a fuel line started leaking on my…read more2012 F250 diesel a little before 8 am. I was able to drive it to this shop. A mechanic on duty informed me that he had a used line on on an old motor. He pulled the line off of the old motor but said his boss wouldn't let him work on my truck until he finished a "locals" truck and then that would be a maybe so. I asked if I could buy the line and change it myself. The owner then stated that he wasn't sure he wanted to sell the line. I called the FORD dealership and they got me one out of Boise by 2:30 in the afternoon. I ended up changing it myself in a parking lot but the owner could have saved me a lot of time and could have replaced the line with a new one the next day knowing he wouldn't need that line. If FORD hadn't had the means to get me a line in 6 1/2 hours, this man would have had me sit for an extra day because he didn't want to sell someone 1,800 miles from home a used fuel line. The mechanic and receptionist are great and really tried to help.

My husband's truck broke down last weekend in Mountain Home, On Monday, he was back out working at…read morethe base and called AAA to have it towed home to Kuna. These guys were absolutely amazing. They got there within 15 minutes loaded up and when they dropped it off they did the absolute best they could to put it where he wanted it. They even offered to help him push it to prlercisely the exact spot he wanted it. Hopefully we don't need the service again but if we do they would be our first call! Thanks guys!!!!!

Want to give a huge shout out to Craig at O Riley's! My car ran out of oil on the side of the…read morehighway and Craig was so kind and brought me oil! I called other auto parts stores in the area and they said they weren't able too. Even though I was unable to limp it off the freeway as my head gasket blew Craig recommended me a towing company as well to help me in my crappy situation. You guys have a great employee!

A couple years back my car broke down on the highway outside of Mountain Home and I limped my VW in…read moreto Schucks to see what I could do. They were kind enough to help me troubleshoot my car and even lend me the specialty tools I needed to fix the problem. There were around 10 people that stopped and asked if I needed their help when they saw me fixing my car there too. Such nice people! If you're in need of auto parts or service or just feel the need to give money or compliments away at any time in your life, head here!

Scheduled a head light restoration and oil change a week in advance. They change my oil and procede…read moreto tell me they don't have enough time for the headlight restoration. After I specifically scheduled it. This was after changing my oil so I couldn't opt out of the oil change. Then I get in my car and the oil gage isn't reset. So it had me questioning if they just forgot to reset it, or if they even changed my oil since they "didn't have enough time". Price is cheap. So I guess that is on me. You get what you pay for.

First time going to any Walmart to change THE OIL! Then they told me my car won't start and they…read moretested my battery and it's bad. The car started just fine everytime until I took it there today. Also, all kinds of lights came on the dashboard that wouldn't turn off like the break light, the ABS light, the traction light, etc. etc. they said it was because of the battery. I have had the battery go bad in this car before and this never happened. They also told me that it wouldn't start if I turned it off because they had to jump it. My spidey senses were tingling and I felt like something was off. I talked to hubby because it's actaully his car. He said he personally had this happen twice at other Walmarts and both times the battery tested good at other locations. So I took the car home and guess what? The lights turned off and it starts just fine everytime I turn it off. My hubby did some research and said this car will do that when you do a hard reset on the computer and you can do that by simply disconnecting the battery. Then I realized this is what the kid at Walmart told me to do to get rid of the dashboard lights. I absolutely feel like they were trying to take advantage of me. WThere is absolutely nothing wrong with my battery. I wonder if they even changed my oil? It makes me want to boycott Walmart but I can't because it's the cheapest place in town to shop. They have very little competition here so they are not worried about losing business. Ugh!

This location is atrocious for customer service both over the phone and in person. There are…read moremultiple other options in Mountain Home, so I will go to any other parts store besides Napa in the future.

Avoid this NAPA if at all possible. Maybe if The big guy…read moreupfront discriminated against his food as he does the people walking into this location he wouldn't need to wear sweatpants to work. It is apparent that the staff with a collective age of at least 180 years between the three of them cater primarily to other elderly folks especially if they are of Caucasian descent. Two time's have I gone in alone and left dissatisfied and upset. The first time was Fall of 2022. On this occasion I walked into a cheerful conversation with two associates helping two individuals. As I approached the counters all four people went completely silent, I stood watching the clock for 10 minutes in dead silence with no greeting much less any acknowledgement from the staff. After standing there for 10 minutes I left frustrated. I let that first incident slide thinking perhaps they were having a bad day and left alone. However, due to my recent visit on 10/23/2023 I have confirmed it was not an isolated event and this location has a serious problem with treating people well especially if they have any ethnicity to their looks. I walked in to return a small motor that I had Purchased in Boise, due to the distance I figured it would be more convenient to return it to my local NAPA in Mountain Home I quickly discovered this was not the case. I was the first person in the store with no other customers present. Joe was on the phone dealing with a customer so I approached the desk and set my part down. Several minutes go by and customers began to populate the lobby. So The bigger guys older female coworker eventually came to the front. She took a look at me and instantly started helping the elderly man sitting at the desk. I figured it was due to his age that she helped in which I had no issue with due to the fact I try to respect my elders. After she helped the elderly man she proceeded to help three other customers after him and I still was not even greeted with so much as a hello. At this point The bigger guy finally finishes his phone call with a customer, grabs my receipt and I explained nI needed to return the part due to the error. The bigger guy instantly reads the receipt and pipes off with "he's probably not going to do this " points at the receipt after he slapped it down saying "this isn't even us so chances are he's not going to do it" then The bigger guy barks "next!" and proceeded to help two other customers before he approached what I assume is the owner. He shows this same person the part and looks at me, then The bigger guy walked up to me points out the door and said "you're going to have to return this to Boise, we don't even stock that part here". Mind you this is a NAPA part from a store in Boise, so essentially they don't care about brand integrity they care only if that franchise store has the part or not. No matter who you are or what you look like this is extremely unprofessional and discourteous and therefore deserves the same in return. NAPA parts are overpriced and they don't even price match competitors with similar products, how NAPA is still in business is beyond me. It is clear they do not have the know-how to treat customers right or price their parts accordingly.

Jarrod is the nicest person ive ever met at a tire shop. He went above and beyond for me. I was…read morestranded in mountain home after blowing a tire on the freeway i was stuck on a dinky spare and was considering sleeping in my car until somewhere could get my tire size. he found me something affordable and took extra time to try to fix an issue my car had with a lug-nut. Im so grateful good people and blessings still exist in the word. A 5 star experience i highly recommend this location. This is was definitely going above and beyond. Exemplary job from commercial tire.

Think about this.... traveling in an unfamiliar area, fully loaded car, bikes on the back. An odd…read morenoise comes from the rear of the car, lights flash on the dash warning of tire pressure loss. Commercial Tire was close by, they answered the phone quickly, gave helpful directions. We limped in, and the technicians took over right away. In a short amount of time, to our enormous relief, the tire was repaired, The technical staff were friendly, helpful and very competent. We could not believe our good fortune, What an amazing repair shop. A huge thank you to them all.

they are totally incompetent, enough said. they suck bad, they suck bad, they suck bad, they suck…read morebad. they installed 5 clutches in my little car anf charged me 5000 dollars they suck bad.

If you are looking for an honest and reliable repair shop this is the one. With hands a hands on…read moreowner. Great mechanics Justin, Steven,and the rest of the awesome crew. Foriegn or domestic, I have taken both. They dont stop untill its fixed and safe to drive. Try them once and you won't want or need to go anywhere else! John Gardner