I had an incredibly frustrating experience with O'Reilly's in Ridgeland, MS. I ordered a fan…read moreassembly for my car through Klarna, which was a lifesaver given the financial strain and the critical need for my car's air conditioning in over 100-degree heat. I confirmed the part's arrival and went to pick it up, only to be met with dismissiveness from the on-duty manager. Despite Klarna being an available payment option, the manager flatly claimed the store "did nothing with Klarna" and refused to help, even though all he needed to do was process the first payment to activate the order, per the Klarna rep. The Klarna rep was left baffled as to why the 'manager' didn't do this. The manager's lack of initiative was inexcusable, especially given how dire my situation was with my car running hot and my ac not working due to the non working cooling fan - in triple digit heat. Even my cell phones were continuing to shut off due to overheating from the extreme temps and this was when my windows were down while i drove. This incident highlights a troubling culture in Jackson and the surrounding areas, where employees either lack essential knowledge or are unwilling to assist customers in need. O'Reilly's, you need to do better--starting with properly training your staff and ensuring your managers actually manage.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Needed batteries for my power wheelchair. Interstate had them in stock and at a reasonable price…read more Top notch service in the store and Alex was a great salesman.

Found myself out and about on a Saturday afternoon attempting to run errands when I noticed that my…read morecar was beginning to crank hard. I then realized that my battery was about 5 years old and it was a distinct likelihood that it could be going bad. Afraid that my next start would have to be a jump, I pulled over (engine running of course) and called three "battery shops" asking each a simple question: "Can you replace my battery TODAY?" Of the three, Interstate was the only one who said "Yes. Period." One of the other two had nerve to say, "Well, it depends on where the battery is located!" (). Went to Interstate, they tested it and confirmed it was about to bite the dust! Fifteen minutes later, I was driving off Interstate's lot with a brand new battery and a ton of new cold cranking amps! Interstate will be first, last and only battery stop going forward.

Charles. (The manager)…read more I walked in to buy headlamps. Being a woman, each time I have ever needed headlamps, a battery, etc, they have ALWAYS installed them with a smile on their face. Today though, after being told by the young man that he would love to but Charles would fire them. I asked to see Charles. He came to the front quickly, and angrily and telling me RUDELY, he would NOT allow anyone to install my headlamps. THEN, when I told him they installed my passenger side headlamps, he got LOUD with me, and said, "AND THEY SHOULD HAVE BEEN FIRED". Obviously Charles kissed behinds to get to his position, because it sure wasn't for his customer service skills. I mean, really? How many other ways could he have explained they have (stopped) installing headlamps besides angrily raising his voice. I feel bad for the guys having to work under him. What a jerk. Even if I have to install them myself, I wouldn't spend a nickel at his store in Ridgeland MS.

The guys here are so helpful! They always have what I need and the guys offer to install…read moreit...wiper blades, cabin air filter....

If I could give more than 5 stars for Thomas Korn, I would. I was hitting a total wall trying to…read moreget my Mercedes me app set up with a lot of back and forth frustration. Thomas called me, diagnosed the issue instantly and had everything running seamlessly in just about 5 minutes. That kind of expert product knowledge and fast service is rare these days. Extremely grateful!!! Thanks Thomas!

Purchased a Mercedes (new)car a year ago. for over 24…read morehours, I have been trying to reach someone in service. I have left six messages as well as calling at least 12 times being disconnected and treated unprofessionally this is so unacceptable.

Hi My 1st time visiting there was today…read more And wow great customer service from the young lady with the pink hair by the Name LUCKY I REALLY APPRECIATE ALL SHE HELPED ME WITH. Thank you pull A Part 10 10 10 10 10 10

I left a floor jack at the front desk where the staff member told me to leave it because at the…read moretime I didn't know they weren't allowed in the back. Well when I came to check out I went to get my floor jack, and apparently they sold it! They said they were sorry and there's nothing they can do about it! I hate this place all the staff there act like they're in space high on drugs. I will NEVER go to pull apart again. Not to mention they didn't have a wheelbarrow to use so I had to carry everything I had on me back there . This place is garbage

Went in for a recall, and after they replaced the item, I discovered there was another issue,…read morecontacted the manager, and they informed me of another warranty issue, which is different than a recall, and if I bring it in, they would fix it quickly the explanation was given by the manager was excellent and I really appreciated his tentative and willingness to discuss and explain what was going on super work super job. I'll keep going back there for my maintenance.

Customer Service always make you feel welcome and comfortable. The prices are reasonable.read more

This AutoZone was close to exit 100 of 55 and is, in fact, in the service road of 55. It is on a…read moreshopping plaza, so parking is not an issue. All in all,it is a business that I would recommend.

I was having a overheating problem going on with my jeep . Went to Auto Zone on County line rd…read moreJackson , Ms . They didn't have what I was looking for . He stated that Auto Zone Store #6025 on I-55 Frontage rd Jackson , Ms . had what I was looking for . Once I got to Auto Zone on I-55 frontage rd . I was talking to the manager Kendral , I was telling him that I just had paid over $900 for parts to be put on my jeep ,. It was still overheating. And Letoya walks up . And we started talking . They stated that it sounds like my fan may not be working. I asked if they could come and tell me if they hear it when I crank my jeep up .? Thanks God they said yes ., They stated that the fan was working great . So they said the only other thing it maybe is your radiator, I stated that the shop said they flushed / changed Coolant Antifreeze.Kendral felt the hose going to the top of the radiator and told Latoya to feel it . They said it doesn't supposed to be this hard & hot . Latoya laid on the ground and felt the hose under the radiator and it was cold .. This is not how it supposed to be . This hose supposed to be hot too . So the Coolant is not going through your radiator at all .Im So Happy God Lead Me Too Auto Zone On I-55 frontage rd. I don't think neither of them are mechanics but they told me exactly what was going on . And I bought my radiator and got it put on in the lot in front of Auto Zone . My Jeep is fixed. And I wasn't charged $900 . I have too give them both Credit because they diagnosed my problem . They're a part store . I'm so happy they were willing to help

Best parts store I've been to. The employees are fired up and super helpful. I was amazed tbh. This…read morewill be my new store for sure.

From the owner: Your local Advance Auto Parts at 5809 Ridgewood Rd in Jackson offers automotive aftermarket…read moreproducts, free store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!