Very nice people. They do what they promise. They will price match and the customer service is top…read morenotch.

Parking lot is big and spacious. Employees are knowledgable and don't mind answering any questions…read moreyou may have. This place is awesome and quality work is always done! Came here right before they closed, I had a FLAT tire. It was so bad, Johnathan and his tech made sure to get my tire fixed asap. Their customer service is great, they got me in and out so fast. It's been a few months already and my tired is still tip top. If you need fast reasonable service, talk to Johnathan and he'll be sure to get you taken care of.

Rude workers. Also, prices weren't reasonable! Got trim pieces and a training arm that were…read moreoverpriced.

Some Staff are rude. Do not care about customer service. When first opened very helpful and polite…read more Now especially car purchasing side have an attitude and tell you one price on the phone then if they don't like you reduce the they pay after you deliver car and say take it or leave it, They don't care/

My check engine light came on and my mechanic said to have o'reilly run the codes. The person at…read morethe front lied to me and said they couldn't run codes in the rain. The 82nd street location ran them for me - management matters.

A very busy store. Lots of shops order from there. Remember don't get mad cause you called the…read morestore on the other side and not the commercial line and someone else answered. Or there is a new person working and trying to help. People come and go and need to be trained. Just simply ask for the commercial side. Not who is this or hang up. Not their fault that they're new and learning. Not like they walked in trained and lots of experience. The staff is very helpful and great at their job. It can get hectic and stressful. People come here for help because they are trying to fix their issues with their vehicles. Taking it to shop can be costly. Fixing it yourself or trying too is stressful. I shop here because they are resourceful and easy to understand. Be kind. One person can only handle one person at a time. Now days you have to be able to handle 5 people at once which is confusing at times. The manger is great and patient. Many items to choose from. Clean store

WILL NEVER GIVE THIS DEALERSHIP MY BUSINESS and will urge my associates not to either…read more Its always ironic that life throws out little tests for you. Sometimes you pass, sometimes you fail, but it should always be a lesson to be better. To the moral of this statement.... I was in the market for a newer car, since my current car was about 10 years old, and I felt I deserved an upgrade. I searched around and found a few SUV's that I liked and went on the main Gene Messer website, which paired me with a salesman at their toyota location and we got in touch via email and text. I looked over their inventory and did not see anything I liked but saw one at one of their Sister Dealerships and the salesman told me "If there is a car/truck we have that you want, I can get it." I believed him. So I asked him to try to get that vehicle and I would come in for a test drive. Since this convo happened late Saturday, he said he would call the Sister dealership on Monday morning and have them bring the truck over. Monday comes.....he says he is working on it, but tells me to just come on out anyways and it should be handled by the time I get there. I figured it could not hurt, since I was already in that area, so I go. He sits with me for a few minutes, we make small talk and he keeps trying to show me other vehicles. I turn those down. He proceeds to tell me everything that is bad about my trade in and then gives me a low ball offer. I was not even concerned about my trade in because I had a large down payment. But then tells me the truck I wanted already sold. OK. So I get my keys and leave. I head to another dealership, where they not only give me 2500 more on my trade in, but also found another of the truck wanted with no issue. That salesman did his job and called around until he found it for me. Insanely enough, the original truck I wanted DID NOT ACTUALLY SELL. I had a friend call the dealership where it was and they said they still had it, and asked if my friend wanted to come in for a test drive that day. Nice, so my original salesman lied to my face, clearly did not want to work that day, and basically lost about $80,000+ in sales. How is that you ask? Well, I was seeing how my personal transaction would go, and if I came out happy, I would buy a fleet of about 4 or 5 trucks and a van for my company. Nice one Gene Messer Toyota. So, looks like they failed this test, and lost a potential repeat customer.

This review is for the SERVICE DEPARTMENT - It is easy to schedule service online, using laptop or…read morecell phone. Love that! East to make changes to appointments too. Staff is always friendly and there is not a ton of upselling. Yes, sometimes they do malinger and keep you there longer, sending you a video of everything the tech found wrong with your car...but if you decline any of the recommended services they do not hassle you.

Everything is right with this place. Extremely fair pricing, Bradley and Trip are great and it's a…read morepleasure to do business with them on a regular basis. I wouldn't have it any other way.

Pick-Up Pals is top notch! I would recommend them to anyone. Had a small hiccup with my first…read moreitem, but Calvin and the guys at Pick-Up Pals did everything to make it right. I really appreciate their helpfulness and professionalism. Go see the guys at Pick-Up Pals for your next truck accessory.

Daughter attends tech and I was looking for honest place for her to get tires and work done. This…read moreis the place I highly recommend. I'm a mechanics myself and can't just travel 6 hrs for simple fix and trust this place to handle her vehicle needs.

I pulled in with a missing lug nut for tire rotation at another shop. They put on one for me,…read morechecked everything else and tightened the other loose one. They charged me nothing and I tipped them cash. They would be my go to tire shop if I lived in Lubbock.

My father is a former mechanic and chose this place while I was traveling through Texas and the…read morecruise control on my car was experiencing problems. Rick Bigham, the owner, was fantastic to work with and delivered my car the same day. The problem was fixed and he also replaced the oil and checked the fluids. Over the next week I traveled over 1000 miles - the cruise control worked great and never failed. Rick even gave me a call while I traveling to make sure the car was working properly - no mechanic has ever done that, and I've experienced some of the worst mechanics in my history of car ownership. I'm impressed! Rick provides great service!

Bigham Automotive has friendly, knowledgeable people. I trust them to know what they are doing and…read moreto take care of my vehicle.

They sell worthless cars and unscrupulous practices. RUN,…read moredon't walk. They lied, made offers they didn't keep, and they want me to pay on the trade in again and 'theyll get back to me ' with a refund. I'm elderly disabled and on social security. They don't want your business if you don't have $50K for a car. DON'T

My older VW TDI Beetle broke down, and I had been to to 3 other places, including another VW…read moredealership. Without it for months, I made a call to Gene Messer. Everyone was knowledgeable and thorough , from Kareem, and Amanda in my first call and intake, to follow up contact with the Mgr. Mark with concerns days after I drove away. Really. Great. Support. They send a text message video clip of a multipoint check showing everything from tires being measured to views of your brakes, linked to a list of services they suggest. For me, they diagnosed and quickly repaired in days, what 3 other places could not in 8 months. I recommend them completely.