Service here is hit or miss. At times you may have overwhelmingly impeccable customer service,…read moreother times you may feel as if you're being taken advantage of and given false info. While the salesperson's may make you feel cozy with some old fashioned hospitality, don't be fooled. The service department that you'll have to deal with continuously throughout your ownership of the vehicles is wildly unprofessional and has a lack a timeliness to their work. Marshall's offers a lifetime powertrain warranty through a third party company, with this you must have your oil changed every 5 months or 5,000 miles regardless of what Ford tells you, or your warranty is null and void. Any and all service maintenance to your vehicle must be done by Marshall Ford and never trust a quote as your total at checkout will be more expensive. This company lacks clarity, customer service skills, management style, and is very unclear on all the fine print. The one reason I give this 2 stars is due to Donovan in the service department, after two weeks of my vehicle being there and being told various things of why I still didn't have an answer, he was the only one who was able to provide information and give me direction to clear up the confusion and frustrations of being not only with out a vehicle but who I should talk to get the ball moving.

Hard to write a good review on a car dealership. They know they drill--they have what we want and…read morecan charge out the wazoo for it. Jason, my salesman, was helpful. An actual nice guy who seemed to be into cars and didn't pressure me into anything. His boss though, wowzers. I knew the truck I was looking at had been on the lot for months, and when I told them so I kind of got bullied. Listen, I could care less about you making a sale and I don't like taking peoples crap. He thought I was crazy about walking away over 500 bucks, but he knew I was serious. Ultimately they went down like $4000 and I got a good deal on my trade-in. Wasn't the worst place I've ever bought a car, but definitely not the same experience as say Carmax, or any dealer that doesn't haggle. It's a small dealership, so I think they try to keep their markup as high as possible. Know what you're getting yourself into, do your homework, as I think there's deals to be had if you stick to your guns. Seems like they have a lifetime powertrain warranty on a lot of their cars and that's a nice touch especially if you plan on keeping yours for a long time part of the reason I went here was because of the warranty. I'll update this post when I get to deal with their service department .

My car battery I purchased from O'Reilly in July had a dead cell in it. I took the car over to…read moreO'Reilly's and they had a assistant manager Matt from another store filling in because there manager was no longer there. Matt switched out the battery under warranty and installed it in the rain. O'Reilly's Matt if a perfect example of WOW customer service I normally buy my parts from your store but sometimes on warranty calms it's a hassle. There was no hassle today he looked it up seen it was under warranty and went and got tools to install it. Thanks Matt hope the complaint gets back you you.

I have never seen a small town with so many auto parts stores…read more They had what we needed.

Great customer service! Luke did a great job taking care of my problem... issue resolved promptly.read more

I am extremely dissatisfied with the customer service I have received regarding my recent order for…read morea flip-out front windshield and rear windshield for my Polaris General XP1000. According to your website, these products were listed as compatible with my machine. However, immediately after placing the order, I noticed in the fine print that the products would not work with the Ride Command system with stereo and Rockford speakers installed. As soon as I realized this, I attempted to contact customer service. Since it was a Sunday, I could not reach anyone by phone, but I did send an email right away requesting cancellation of the order. The following morning, I contacted customer service first thing and explained the situation. I was told the order had already shipped and that I would have to pay $20 per package for a return-to-sender fee. Although I only ordered two items, my shipment was somehow split into three separate packages. No one was able to clearly explain why there were three packages for two products, yet I was still charged a total of $60 in return fees. While I accepted responsibility for not catching the compatibility issue sooner, I do believe your website was misleading regarding fitment. Despite that, no effort was made to help reduce the return fees or provide any accommodation. All three packages were successfully returned and received by SuperATV on May 14th. Since then, I have contacted customer service multiple times requesting updates and proof of return so I could initiate action with Klarna if necessary. I was repeatedly told that SuperATV would handle the refund directly. It has now been nearly two weeks, and I still have not received my refund or a sufficient explanation for the delay. It certainly did not take this long for the payment to be taken from my account, and in my experience, refunds are normally processed within just a few business days after returned items are received. To summarize: Your website indicated the products would fit my machine when they did not. I attempted to cancel immediately after purchase. I was charged $60 in return fees for three unexplained packages. SuperATV received the returned items on May 14th. I am still waiting on my refund with little to no communication explaining the delay. At this point, I am asking for immediate processing of my refund along with a clear explanation for the delay and the additional shipping charges. I hope this matter can finally be resolved promptly.

Scam of a dealership! They don't uphold to their word! They don't return calls! And they have a…read moreturn over of employees that they blame! Instead they are putting my 4 children in harms way with exhaust fumes for the 3rd time And they refuse to honor my warranty because I live in another state and actually WORK.. so I took my car to a authorized Chevy dealership for 3 oil changes and have receipt! And that is what the salesman and the service manager told me and my husband!!

My son and I broke down near Carrollton, Ky with a broken water pump. Cooter and Hannah were great…read moreto work with and had us back on the road in about three hours on a Friday afternoon! I would highly recommend them for a great service experience.