Brand-new truck. 4,790 miles. Catastrophic steer-tire…read morefailure at ~70 MPH on the interstate. This wasn't cosmetic damage or an inconvenience. This was a high-speed safety failure. Anyone with real driving experience knows you do not slam on the brakes during a steer blowout--you maintain control and safely exit the roadway. That required driving briefly on the damaged tire, because staying alive matters more than preserving evidence for a dealership argument. After waiting FIVE DAYS for a response, I was told: * There was a "hole" in the tire * Because I had to drive on it to get off the interstate, I "couldn't prove" it wasn't my fault * Therefore, nothing would be done Translation: I was dismissed and effectively called a liar for handling a dangerous situation exactly the way you're supposed to. Let's talk numbers, since that's clearly the only language spoken here. This is a ~$100,000 vehicle. The tire in question is a budget Nexen tire worth roughly $200. Your own business cards advertise $100 referral fees. White's Auto Mall chose to protect a $200 tire instead of a customer. As a direct result: * I am moving all warranty and service work to another dealer * I canceled my upcoming Ram order * I switched to Ford You didn't lose me because of a tire. You lost me over principle, accountability, and a complete lack of customer advocacy. What makes this worse is the safety implication. This was a steer-tire failure at highway speed. Dismissing a customer because they followed proper blowout safety procedure sends a dangerous message: it punishes safe behavior and incentivizes unsafe actions just to "preserve evidence." That's not how serious safety issues should ever be handled. No concern for safety. No escalation. No attempt to help. Just delay, dismissal, and indifference. If this is how White's Auto Mall handles customers after a serious interstate safety event, buyers should think very carefully about where they spend their money. Apparently this dealership is doing well enough that it doesn't need repeat, loyal customers.

Great staff, they were super friendly and helpful! Had me in and out for my service on my jeep in…read moreno time!

I took my Jeep in for service, and they went above and beyond. They not only listened when I…read moreexplained the problem, and what I thought was wrong (this never happens anywhere else) but they took the time to explain what they diagnosed, and why it was very similar to what I was suspecting. They needed to keep my Jeep overnight, and arranged a ride home for me within minutes. The next day my Jeep was ready on time, and they even took extra steps (again, never happens anywhere else) to ensure I wouldn't be experiencing any issues anytime soon. I'm completely appreciative of the amazing service I received.

Go elsewhere to get service on your vehicles. There's not enough space here to list everything,…read moreincompetence x 10. Price, timing, quality of work performed! Not good!

Absolute f***ing rip off of a place. They wanna charge me $1700 to fix an AC hose that's leaking…read more When I kindly declined they still are charging me $620 for a diagnostic. Anyone with half a brain knows it doesn't cost over $600 to diagnose a f***ing car.

Was looking for a mechanic to swap out my battery terminals as I was unable to do it myself at…read morehome. Let me just say that the A&R crew were all so incredibly helpful and kind. Being a woman it's always a toss up bringing my car in to a mechanic and bracing to be "talked down too" about what needs to be done. But not here! A&R respected me, understood that I already knew what I needed done and never tried to upsell me in anything. Their diagnostic check comes with photos showing you exactly what they find and they were so friendly going over everything with me on the phone and discussing what I should do in the future for tune ups without trying to push me into anything today. My battery terminals were replaced and my car was seen and repaired in about a 3 hour turn around! Pricing seems fair, repairs are never cheap and diagnostic prices are on par with dealerships. I feel like my money was well spent with a crew that cared! Will be my new go to mechanics in town for sure. Thank you!

The stereotype horror stories you hear about mechanics, yes this place is it…read more My gf went in to his shop to replace the brake pads after they had started making noise THE NIGHT BEFORE and was told that the rotors HAD to be replaced. They didn't use gauges, nor measured the thickness of the rotors. They didn't attempt to resurface them on the lathe, they simply told her that it looked like they had been attacked by a cougar. Since we were taking a trip out of town that day I told her to go ahead and get them replaced for safety but emphasized that she bring the old rotors home for me to look at. There is Soo much metal that can be cut off from the rotors as shown in the pictures. And as for the "cougar" attacking them... The grooves are always unnoticeable. Sad to say that this shop used scare tactics by telling her they HAD to be replaced in order to make a sale.

Budget Brakes did an amazing job on my breaks and bearings! Service was friendly, efficient and…read morehonest! The warranty certificate is always a plus and very much appreciated! I definitely recommend this location for your break service needs! Keep up the great and honest work!!!

Took our BMW 335 convertible in to check the air conditioning and an overall service visit. Was…read moreexpecting a huge bill which had been our previous experience with import cars. Was pleasantly surprised with reasonable service rates and honest straight forward explanation of what the problem was. Will definitely be working with them again!

Unfortunately, our experience with Walker Automotive was extremely disappointing…read more What bothered us most wasn't simply that our vehicle wasn't fixed -- it was the conflicting information and the way we felt we were misled throughout the process. We were told things about our vehicle and the repairs that later did not add up. After being given different explanations and being dragged through the process, we ultimately got our vehicle back with the A/C NOT working. We went into this trusting the professionals to be honest with us, communicate clearly, and either repair the vehicle or be upfront if they couldn't. Instead, we were left frustrated, with unanswered questions and a vehicle that still had the problem we needed addressed. I don't expect every repair to be simple, and I understand that sometimes a shop may not be able to diagnose or fix an issue. What I do expect is honesty, transparency, and straightforward communication. Unfortunately, that was not our experience with Walker Automotive. We will not be returning.

Fixed something I ask but nothing that was broke, they said they would check it out, I called after…read morethe the repair, I said I still hear clunking, he said oh yeah I forgot to tell you that you will need sway bar links replaced, I know they've had good reviews but not this time, you can't trust no one in this town any more, frost you get a D+

My family and l have taking our vehicles to Frost for 25+ years, with never an issue. Great service…read moreand pricing. The last 2 years we had to take all four of our vehicles back for oil leaks. One car a bolt was broken in manifold and hidden with sealant and after replacing my oil cooler in our work vehicle , found by another mechanic the manifold was crack. by replacement. Said he is retiring...have a nice one.

Wednesday Check Hybrid System light turned on. Driven to Meineke on Thursday. Next day they said…read morethe car was a fire hazard due to what Kia used in the starter battery system for that year {2019} and the condition it was now in. Did their research on how to complete the job. Car fixed in seven days. Will be getting all our business from now on.

I brought my vehicle (2018 Toyota Tundra) in during the recent frozen weather with a brake default…read moresafety feature issue and several other mechanical concerns. Despite the conditions, the team worked through all the issues thoroughly and professionally. Although it took most of the day, the quality of work showed they did not rush and exceed expectations. Having just moved from Colorado to Clarksville, I explained my financial situation, and they were understanding, fair, and worked with me on pricing. As a military member, I truly appreciated their support and professionalism. I left the same day with my vehicle running safely and reliably. Highly recommend this location for honest, quality service. - Thank you, from Phil Gonzalez.