D&L went above and beyond. I had a stereo system installed and one of the subwoofer had blown. Heip…read moresaid not to worry it's under warranty and he had it fixed as soon as the new one came in. Good prices and a great business. I had LED interior lights installed also and it made a huge difference over the full yellow stick lights. If you're looking for a stereo system, lighting, rims he does it all

I did some research to find the right place to check the radio and bluetooth coverage in the 2015…read moreVW Beetle we had just purchased used and I reached out to a few companies. D&L was the first to respond and presented the options very well to me. When we took the VW to D&L, they were very thorough in checking it out and made it clear that the quality issues were not the radio or speakers, but the bluetooth capability. We opted to replace the radio and add a back-up camera to provide better rear view visibility. D&L set the date for the work on the spot and when we provided the car that day, promptly started the work. Everything was installed perfectly and the use of the systems were reviewed with us in great detail. Overall, great customer service, good price and excellent workmanship. We were very pleased and recommend D&L!

I purchased a 30 year-old Mercedes diesel and a few days later I decided to drive it to eastern…read morehigh school for my daughter's track meet. As soon as I pulled into the parking lot, I was draining coolant at a rapid rate. It was about 10 till 5 PM. Den's service center came up as the closest to me. I called so that I could get my car towed back home. The receptionist was very polite, took my information and within about 20 minutes they were there to pick me up. The tow truck driver was courteous, took special care in loading my car, and provided me with great conversation on the 30 minute ride home. The towing charge was fair and what I expected for the distance. I would highly recommend them for towing services.

Good value and nice to work with. I wasn't sure about getting my oil changed here but I wanted an…read morealternative to Jiffy Lube. I was pleasantly surprised with the value and overall experience . Will use again !

I have to say from the moment I walked the store; I was greeted with a smile and a feeling of…read morerespect. I mentioned my daughter's vehicle broke down the street. I mentioned it maybe the battery, he asked me to check the wall and look for the group size he called out, they had it. He asked me to get the car over. We get it over and the tech takes a look and says the alternator is out. Tech says I will charge the battery up for you a bit, while the tow gets here. He did not charge me or want the tip I was giving him. Nothing but great, honest and positive people. Thanks for the great feeling and experience, you guys are great.

They are the best. Honest and fair. Very prompt. They explain things to you which is so important…read more Best mechanic I ever went to.

Excellent service in windshield replacement. Highly recommend. Windshield cracked from a rock and…read morewe live out of the area. Communication was exemplary and so helpful! The replacement was installed on site and super fast. We are so grateful. Special thanks to Jen for all of her help with this!

They fixed the front windshield on my BMW 328. They were responsive and quick. My replacement was…read morepaid through my insurance company glass coverage. I believe the name of the repairman was Bill. He came out and had the window in within 45 minutes. The work was impeccable and I've had none of the issues I've had with other glass repairs on other cars. No, scratches on the side of the window frame or fingerprints on the upholstery. The mirror was replaced exactly as it was. It's been a month and there's no leaks or issues. Lucretia was one that handled the customer service which was excellent as well. These guys are professional so you really have nothing to worry about.

We were visiting Lancaster for a family trip to Dutch Wonderland and found a huge nail in one of…read moreour tires once we arrived. The guys at Doctor Tire repaired it and had us back on the road in under 30 minutes.

I called and they made it a point to let me know on the phone if they had some used or not and gave…read moreme good quotes on the phone. They also were so nice in person and took all my info while I sat because I'm pregnant. Will be coming back!

Went here for bumper repair. Price was better than another shop. It was ready in 4 days. Paint…read morematch is perfect.

WORST CUSTOMER SERVICE EVER- you know how when you go to management classes, you always are asked…read moreto tell a time you received poor customer service? Well, this will probably be my go to story forever. When I stopped by to sign the paperwork to authorize west york collision to do the work on my vehicle after it was involved in the accident, I was told it should be ready to pick up in three weeks. Over two months later when I arrived to pick up my car, the manager- Brad Pritz came out to the entryway and asked me if I had brought my license plate with me. (also. when they called to tell me my car was ready to be picked up, they did not tell me my license plate was missing and I took off work early to pick up my car) I asked him why he was under the impression that I had the license plate and he told me when my car arrived, it did not have a license plate. I pointed out my car had been towed directly there from the place it broke down so it did, indeed, have a license plate on when it arrived. He told me I was wrong (btw, I was not wrong- the car was towed directly to their shop from the streets) and he didn't like my attitude and he was trying to help. I was walking out of the building to call my insurance company and tell them my license plate was lost . As I was walking out, he asked me if I wanted him to write my license plate number on a piece of paper. I stopped in the doorway to answer him and he told me to close the door. Now, it might be childish but I do like when people use their manners. Close the door, please. I continued to walk out at that point because he was horrible and I'll admit, after two months of going back and forth and back and forth with the insurance company and the rental car company (who I adored btw- I highly recommend Enterprise on S. Queen St) and the "service partner" (aka Toyota of York), I was frustrated and exhausted and needed to walk away to calm myself down. He followed me out and asked if I wanted his help or not (by writing my license plate number on a piece of paper NOT trying to help me find my missing license plate)... I called my insurance company trying to find out what I could do at that point. I went back in and he once again told me I had an attitude from the time I walked in and then proceeded to tell me if I was in customer service I must be terrible at my job because I had a bad attitude. He blamed me, toyota of york, the salvage yard. Everyone but them- he refused to take any responsibility for anything- not the delay in getting my car back (after all, he had to get the parts), not the missing license plate (he told me in 30 years he's never lost a plate), none of it was his fault. At this point he said "just pay your deductible and shoo"... also. I tried to pay my deductible and the computer Christa was at wasn't set up to accept tap... Now, once he told me to "Shoo" I told him to F off. My bad for losing my cool but this man is a legend at gaslighting and had pushed all of my buttons. Apparently "Mr. I believe in Truth, Justice and the American way" (per his profile on their website) doesn't approve of ladies using "bad" words and said "nice mouth." At that point, he had me so upset I was shaking and could barely sign my name. Mr. Pritz should stick to searching for big foot and should get out of customer service because he was an absolute horror. Oh and if you are wondering, he said all of this to me after my insurance company paid them $25,000 to fix my van. One small other annoyance from my awful experience there. They call with "updates" about once a week. Updates would be great. But when you call and say "the car is with our service partner" three weeks in a row and can't provide any additional information, that's not really an update. It's 2024. I know where my car is (I have an app for that). If you're calling with updates, please have some information for me.

Extremely satisfied with a 'rehab' done on leather seats and leather steering wheel. They look…read morebrand new! High level of service here and they are truly experts in what they do.

Urban Werks offers a great menu of services and products. Got the film treatment for my model Y on…read morefront surfaces (bra, mirrors, etc.) as part of a package that included ceramic coating for remaining exposed paint. Added value was the film covering the entire hood. Fine work and detail. When a few minor bubbles appeared on the headlight film a couple weeks later, the Urban Werx crew was very responsive and attentive to smoothing them out. Beware... they've got another nice new facility on Independence court. Be sure the check with them on were to go for service.

This is not necessarily this locations fault but this is directly towards advance auto parts as a…read morecompany. Do not buy anything from them. They sold faulty spark plugs - it cost me over $600 to find out that one of the spark plugs I bought was missing the porcelain. When I reached out to get a refund they told me they couldn't do that because the part was used. Would never recommend shopping at any advance auto as a result of their absolutely poor customer service practices.

I receive very good service and Josh the manager is excellent! He is always helpful and courteous…read more Thanks Josh.