My husband and I went to Advance Auto in Reidsville this evening thinking that we needed a battery…read morefor our vehicle. Steve came out and looked under the hood, went and got his machine and tested the battery. He told us that we did not need a battery but the cables needed cleaning off. He cleaned off the battery for us. We asked him how much and he said absolutely nothing. We were floored and offered again. He said no and that is what I am here for. I am thankful to see that kindness does still exist in the world. Thanks Again Steve

Went there couple days ago to get a battery tested. Not sure if it was my battery or alternator…read moreor starter. It was drizzling outside at the time. So I went I side to ask Jerome the man behind the counter to test my battery. He then asked is the it raining outside?? Lol why yes it is, good observation Jerome! So grab your tester and let's go get wet shall we. So he shuffled to the back reluctantly. I popped the hood then he made out like he could not see the battery terminals.... So, I said lucky for you Jerome I ha e two good eyes. And I connected them. He said his equipment was not reading. He said I'll be back. So I assumed he was going to get another device. Nope- he come back out with an umbrella.... Fiddled around wirh the device more said he must have bad equipment. So lol I asked do you perhaps have another device? He said no. So I disconnected the tester from my battery and said thanks for nothing! Went down the street they tested it no problem I purchased a battery there. I believe it was called Express Lube? They were so helpful. I called advance auto to complain about the service I didn't receive. They were kinda like Mehh... I'll pass it along. Asked for a Mgr to call me back - no one called me. I'd steer clear of this place because they can not be bothered.

Unprofessional. Avoid!!! If they send you a survey and you…read moredon't fill it out as they see fit, you may get a nasty call from the salesperon, hung up on when you call, and be accused of taking money from families. Sad cuz I've purchased 3 new cars from them. They acted like my kids when they were little and didn't get their own way. I'm old, I'll go so far as calling this elder abuse. Lots more but I'll stop here

Got an oil change & tire rotation here and was satisfied with the service to the vehicle as well as…read morethe young men working the service desk. While waiting on my vehicle I employed a cup of coffee which was nice and hot. I look forward to bringing my vehicle here again for its next service interval.

A huge shout out to Steve with Ridgeway tire and auto, thank you for referring me to Gregorys…read moreTowing in Ridgeway, the service received was impeccable. I greatly appreciate you and you both were so considerate of my need for my car.

Needed a new water pump. They did fine work, just took way longer than promised and cost a bit…read moremore than quoted.

I can't say enough good things about these folks! Last week, I stopped in because I needed to…read morereplace the exhaust system on a 2003 Dodge Ram that I had inherited from my dad. I told them that I would love to have it back by the next day because I wanted to drive it out of state to my mom's funeral. They rearranged their schedule, got the parts in and the system put on and handed it back to me the next day. The cost for the job was much less than I had anticipated. I really appreciated how they were so personable and respectful of my situation. Highly recommend!!

Scarces has done every muffler job I have had for over twenty years!! I moved about four hours from…read moredanville and I needed to have some muffler work done. So I drove 8 hours round trip to have Rodger and his Guys work on my truck, a small price to pay for such quality, affordable work. Thanks guys

Unfortunately, I probably won't be a customer here anymore. I had set up an appointment for a…read moresimple vehicle inspection for registration and had to wait about an hour until my vehicle got inspected. Normally, I can understand if things don't always go as planned. However, I set up another appoint for another vehicle of mine for another simple vehicle inspection and after waiting 45 minutes my vehicle still did not get looked at. I went up to the counter and requested my keys and walked out. Apparently, there is really no point in setting up appointments when the time of the appointment is not honored. D. Sumners

Just moved back from Raleigh and was looking for a good honest straightforward shop. First time…read morethere this week and everything went well. They called and explained everything prior tome authorizing work tobe done, at a fair price. I'll be going back.

5 Hands down the…read morebest auto shop I have been to in Rockingham County! 3 separate auto shops could not figure out what was wrong with my car. Beroth not only took their time but reassured me along the way they would figure out what was wrong. Temps were in the upper 90's and these amazing men were the only ones who would help me! Customer service was amazing! Clean restrooms Television for entertainment Labor service Exceptional!

I will not take my vehicle(s) anywhere else! Customer service is always above and beyond. The work…read moreis always amazing and fast. Quotes are accurate. I cannot say enough about these guys. Go! You will not be disappointed!

Dead car sitting for months for a recall issue with no resolution, no ride, zero concern from…read moredealership. Service department tells me they have people with the same issue waiting for over 6 months with no car to drive. They don't know when an engine will appear, don't know what to tell me, toss out a toll free number and suggest I call Ford directly rather than trying to work with the customer and Ford for resolution. What ever happened to service advocates? Ford has closed one ticket and never got back to me with a resolution. Did not respond to multiple email and voicemail messages. I've reopened the issue with hopes of getting some kind of resolution. Meanwhile, I will tell the story and hope I can inform and save someone else a little indigestion. Update: have made multiple contacts to Ford. Rebuilt engines exist online; however, they will not agree to service or pay for a fix with alternate parts.

Today, I was very disappointed by the acting manager at Tri-City Ford in Eden, NC when I asked him…read moreto refund my daughter for shoddy service. I suppose all of those Super Bowl tv commercials convinced me that the best place to take a Ford when the 'check engine' light comes on is a GENUINE Ford mechanic. WRONG. TriCity Ford will not hold themselves responsible for failing a customer. Everyone already knows that going to the dealership for service is the most expensive option. This business takes that unearned 'best' notion straight to the curb. Our daughter's Ford FIESTA indicated that there was 'transmission failure' and while driving the automatic transmission was stuck in Low. TRI-CITY FORD charged her a flat diagnostic rate of $151.57 ("it COULD take from 2 minutes to five hours" said the manager). The service dept at TriCity said on May 5 2022 that "the repair would cost between $900-$1000, but that the parts might not be available for months." When I described the diagnostic device to the manager - while he was looking at our receipt - he confirmed that it was the same tool. This discussion with the manager took place 10 minutes after the owner of the used car lot where she bought this car fixed the problem in less than a minute using the same device TriCity Ford mechanics used, and he did it for FREE. After wasting about ten minutes of my life talking to the acting manager of the dealership, no refund was given nor offered from a business selling cars that cost tens of thousands of dollars. He even tried to blame-shift this on his service department, and I corrected him. "YOU are where the buck stops, you can refund this, and we are getting nowhere." And left. I won't be back. LET THIS BE A WARNING TO ANYONE FOOL ENOUGH TO ENTRUST THEIR FAMILY VEHICLE TO THIS BUSINESS.

The service was fast and the team is very friendly and knowledgeable. II've gotten two vehicles…read moreinspected by them.

I had rear break pads put on. Very professional and honest place to take your vehicle. They have…read moregained a new customer.