They have checked the charging system on my cars in the past and were able to make the correct…read morediagnosis. Replaced the battery for me at no extra charge. They also were able to get some specialty parts that I needed. They have the best prices around. They treat you like family there as well.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Josh is a great guy and really helped me figure out what I needed to build my truck the right way.read more

Ordered brackets online. When I went back after several days to checking on shipping status I found…read morethe order canceled with no explanation. When I emailed they said the price was wrong and just canceled it. Fix your site or honor posted prices! Terrible customer communication. Companies should not be doing these type of things. After this I will Never buy from them!

I've bought 7 cars from them. The last used car I purchased, the starter had to be replaced along…read morewith the heads in 5 months from purchase. A month after that, the alternator and computer, a month after that, the throttle box and sensor. 3 weeks ago it blew a head gasket. I've spent almost $6k with repairs and towing for a car I was told was in excellent condition. It "went through a total check up" before I purchased it. After bringing this to the attention of the salesperson, I was ghosted. I've always had a good experience there but I've bought my last car from them. You don't treat loyal customers like that.

Well, not sure what to say on this one. I've never felt more misled at a car dealership. We went in…read moreon a Wednesday morning. Scheduled an appointment online for a promotion they had going on. The whole promotion was to help you get out of negative equity. We initially talked about trading my vehicle. We were well aware of the negative equity. After running numbers and everything, we were informed of the negative equity being a problem. When I mentioned the promotion I was blown off as if it didn't exist. The told us they were waiting to hear back from banks and that we should just go home. They told us good news that we already had an approval that they just were waiting for the bank for final numbers. They went on and on about how they will keep us updated throughout the day. We left the dealership around 10:30 am or so. 1:21 pm I texted them for an update. Nothing yet. 3:42 pm I texted again. Got a reply they couldn't help us. This left me confused as we were told before we left that there was an approval. I questioned this. After expressing my disappointment after being misled, I get a message that it wasn't over yet and they were still on the phone with the bank. 6:03 pm I checked back again myself because they never updated us as they promised. Was then told that we probably wouldn't hear anything because it was so late and the banks were closing. Here we are now, 9:45 pm on Thursday, no update. No bad news, no good news. Just ghosted. I've heard of the poor customer service people have received there and have now witnessed first hand. If you want honesty, integrity, and a business that keeps their word, then go elsewhere. If you're willing to take a chance, keep your expectations low.

Let me start by saying I didn't buy a car from Impex Chevrolet GMC... but I was interested in…read morebuying a classic SUV they had available. Being an hr & a half away my initial contact to inquire about the truck was via the phone. Long story short the vehicle needed some work & I was looking for a truck that was road ready. Having purchased 9 vehicles (cars, trucks or motorcycles) prior I am very familiar with how car salesmen usually operate. Quintin is NOT that guy... he was upfront, professional, genuinely friendly & most importantly went to bat for me. I shared what I was willing to pay & Quintin presented my case to the owner since mechanical work was required. Not only did I feel represented but I felt heard... since I communicated traveling 3+ hrs to not purchase a vehicle would not be good. If purchasing a car without the hassles, sketchy treatment or lack of transparency is what you seek Quintin from Impex is a solid option. THANK YOU Quintin for being upfront & not wasting my time. Maybe in the future a deal will happen... Best regards, MsChris

They thanked me for my 21-year military service then insulted my professional and business…read moreintelligence and disrespected my time while recovering from severe spinal injuries. Complete Operational Failure and 60-Day Runaround Do not waste your time or your fuel dealing with Impex in Reidsville, NC. They utilize premier national aggregators like CARFAX to bait out-of-town buyers, confirm appointments on vehicles that are already sold, and then rely on exhaustive delay tactics to manage the fallout. In hindsight, I should have walked away during the initial numbers phase when I discovered and called them out on an unnecessary LoJack subscription fee and specific option packages listed on the proposal that were completely nonexistent on the actual vehicle build, used simply to artificially inflate the price; which they immediately removed from the sales proposal without question nor explanation. On 14 June 2026, I located a 2021 Mercedes-Benz GLE 350 listed online at their Reidsville lot. I spent a full week negotiating terms, ultimately finalizing the deal and scheduling a physical appointment for 20 June, which was explicitly confirmed in writing by the sales manager. Relying on that written confirmation, I drove over 4 hours round-trip, incurring substantial travel costs and severe physical strain while actively recovering from a spinal injury. Upon arrival, the sales manager casually revealed the vehicle had been sold hours prior to my arrival, immediately followed by a pitch to look at other inventory and let him "know what I like". To mitigate the fallout of a clear bait-and-switch scenario, executive-level management made multiple formal written commitments, from 27 June through late August, to locate an "exact or near mirror-build replacement vehicle, with better mileage and pricing." Over the subsequent 57 days after selling the vehicle they scheduled me to test drive for purchase, the dealership engaged in systemic communication avoidance. They went dark for weeks at a time, claimed email replies to my status requests were "found sitting in their spam folder," and repeatedly attempted to push subpar, non-comparable vehicles with higher mileage and missing interior, exterior, and packaging options. Following a final executive escalation detailing their chronological timeline of failure, the executive management team officially admitted via email that they were incapable of honoring their word. While the dealership eventually overnighted a $410.81 reimbursement check for my out-of-pocket travel costs, this baseline payment is an insult and does not absolve their poor operational practices or the text-book runaround and empty promises made by its top layer team. Buyer Beware: Their leadership team makes written promises they have no intention of keeping. Their showroom operations lack basic integrity and accountability, transparent sales practices, and fundamental customer care. I served this country for 21 years; they failed at serving me for over 60 days.

I came by to get an inspection and have the tire pressure checked. The guy who consulted me about…read moremy service was rather rude but the guy who cashed me out was very kind. I use this location from time to time for a quick oil change also. The speed of service depends on how busy they are. Im giving three stars is because someone forgot to put the caps back on my tire stems. It was a gift from my spouse of silver grenades. I called and was told they were not there and they are not responsible for them. So if you need tire work done I recommend taking your own caps off and putting them back on later if they are custom.

Stoped here for a quick oil change. Staff not very professional, repeatedly talking unnecessarily…read moreloud to each other. The person assisting me came in to tell me price of my oil change had difficulty telling me the price (no speech issues or impediment). Just poor speaking skills. Prices are not cheaper here than elsewhere. I wouldn't recommend paying the same or higher for lower customer service.