The man was helpful. He didn't pick the most expensive item, but found it when I asked for it. He…read morealso switched the windshield wipers for me.

Second time going to an O'Reilly's and being told they couldn't help me with changing my headlight…read more The guy helping me seemed nice enough and helped me in buying the headlights I needed but told me he couldn't help install them because he was the only one on floor. It's really disappointing that a service is advertised as being done there but then you get told no they can't do it. Will not be back to an O'Reilly in the future.

Incredible resource for performance and other automotive needs. Huge inventory and amazingly…read moreknowledgeable owner/staff. Don't go anywhere else,

just bought a tremec tkx tranny from Mike Forte. amazing experience, cant recommend this place…read moreenough. he's very knowledgeable and helpful in every way. I'm never going anywhere else for hot rod parts. so glad I found this place. Best customer service I've found anywhere. five stars in every category.

Overall experience in advanced auto parts has been great, however when went in this particular…read morelocation at 6h30pm to get my check engine light on... the answer that i got was that they "wouldn't go out after dark and it was to windy". Went to autozone and got that taken care of. Do yourself a favor and go to the autozone in Framingham, because customer service here sucks big time...!

terrible service over phone "Jim" had a bad attitude over a simple question. I recommend some…read morecoaching

Staff is helpful and professional for auto parts and products but DO NOT USE THEIR UPS SERVICE…read more They have no business being a UPS Access Point. I made the mistake of dropping off a next-day air package (cost: $58) at the Advance Auto Parts because the nearby UPS Store was closed. The package included Social Security numbers, financial account numbers, and other highly confidential information. The intended recipient notified my three days later that the package never arrived. The tracking code told me that the package was still at Advance Auto Parts. I went there to discover the package randomly sitting on a shelf behind the cashier. I subsequently discovered that it had been opened and taped back shut. I had to issue a credit freeze and notify my financial services providers of possible identity theft. The good news is that the very kind and understanding woman who was working at the UPS Store in Natick around the corner was able to get it shipped out in a new package with a new label without charging me an additional $58. I like the staff at Advance Auto Parts in Natick and don't blame them for this terrible lapse in security. I blame the top management at UPS and Advance Auto Parts for setting up this ridiculous relationship in the first place. But that's why they get paid the big bucks.

Had some issues, but the manager resolved things for me. Great to see they still care about…read morecustomer service. Updating my rating .

I purchased my car battery at this location Feb 2025. (They offered but did not install the battery…read morehere) The past winter animals made a nest on a freezing day in my engine and had a snack on a few wires This led to my car not starting so to be safe I figured Id start small before I had it towed since it was about time anyway for that. It ended up being wiring that I had replaced but it still hasn't been completely fixed. The mechanics couldn't figure it out. Fast forward to now December 4, 2025. My car since the weather has turned colder barely starts. I have to literally will it to start lol (which sounds weird to the unknowing but actually works). Note at bottom for how to do this :) I did this in order to get it to start so I could drive to this Autozone before the mechanics. - My friend had checked my battery and it came back low for a newer purchase. I was greeted by Evan who immediately pulled up my account and warranty for my battery, asked if I wanted to replace it. He then said he could run tests to make sure it wasn't the alternator or something else causing the battery to drain. Upon his inspection, and my car then not starting for him, he found that the battery connection was actually loose around the (two circle things? haha) He explained that this needs to be flush in order for a smooth electrical connection. He adjusted it and suddenly it started smoothly. He then suggested adding a small component that makes this circuit more snug so I wouldn't have to worry about it coming loose again. Less than five dollars spent, great conversation with a great person and my car fixed. Thank you so much again Evan! I probably could've said this in shorter review however, anyone who might have a problem starting their car or lights on, it could just be a simple wiring issue or this, so don't panic and assume the worst. If we trust the universe (in advance) to give us what we need and not put more on our plate than we can handle, then thats what we will get. I promise its all about believing then knowing once you see the magic of our minds and the universe. This is what im learning. Xx This location the people are usually very friendly and helpful. Definitely would recommend to anyone in the area. Note: How to get your car to start using your mind and influencing energy: Picture golden white light energy moving front to back through the entire engine "clearing out dense / dark energy" and the rest of the car / tires etc. I do this before I leave my house as well to protect my car and myself while driving. -- If you are into obscure research topics look up the car that was invented that was able to be started/ controlled via the mind/ energy similar to "UFOs".

Needed a battery for an active key. I bought the last one which was triple the price, $8.49. When…read moreasked why it was so much I was told you need it. Shame on me, going shopping on Amazon. Cheers.

Quality parts at fair prices. Very friendly and knowledgeable crew.read more

So to be honest I never done a review for any place but I just had to type this out here so I go…read moreinto auto zone great communication no bad attitudes everybody there is extremely helpful but they didn't have what I wanted but I still left in good spirits then I go to car quest across the street and I walk in I don't have a soft voice I'm a loud person so this elderly man asked is there something we can help you with I simply ask where are the tow hooks plain as day he asks what!? Tow hooks! What? The guy sitting next to him states that there in a specific isle and I'm like thank you then I hear the conversation between them and I'm pretty sure the old man still asked what he wanted and he said tow hooks so I'm wondering around because there not the specific ones I want so I pull something off eBay to show the old man if this is the specific brand that they carry he says I don't even know what the hell that is I just walked away ignoring him I'm just thinking to myself why they letting a senile heavily handicapped man work there with no customer skills brotha learn how to handle customers the right way or just bring your self to a elderly home time to retire ma brotha and yea I'm kinda butthurt it is what it is people who work in certain places gotta have good customer service learn how to enter act with humans don't talk to me like I'm a punk kid have some respect