The staff changed my wiper blades for me. Very nice staff. Nice service will be back too many words…read moreneeded to post this

My windshield wiper snapped off in the snowstorm yesterday and more snow predicted this week. With…read moresick little kids in tow, I stopped at O'Reilly's this morning to grab new wipers. At the register, Tatum let me know that a higher quality wiper was on sale for much cheaper than the ones that I had picked out. He also stood out in the freezing wind and put them on my car for me! Customer service is definitely top notch and much appreciated! Thank you, Tatum!

Unlike my prior cars, I had very restricted budget to work on this time…read more so, I went to different car dealers to find a car that would fit my budget. but all the sales guys I met in four different car brands, they all tried to work me towards what they want to sell instead what I wanted. And BMW Sudbury was my last stop, 5th dealer. So, Without much expectation, I went to the BMW Sudbury and met Jordan. Jordan was different. From the start, he made sure it was all about what I wanted. He did not pressure me towards any car, and he did not play the price game. He listened to what I said, and He found me the car with all the features that I wanted within the budget. Jordan turned the stressful car purchasing to fun and exciting experience. Now on, Jordan Pelletier is my go-to guy for any car needs.

FYI...ended up buying a new 430i...but not from them! Went to another BMW dealership and was…read moretreated with respect

I have been there twice now and have received excellent service at a fair price. I like that I can…read moreget a quote for service and they stick to it.

Experienced, trustworthy, quality work, at fair pricing. Ray's Automotive has been my go to family…read morerepair garage for over 20 years. Ray always has a friendly greeting for you and a reassuring optimistic confidence when you come to him with a repair. He also deals in used autos and can usually find one that fits your needs and price range. I highly recommend Ray's Automotive.

I dropped in on this place to get an inspection sticker. They basically stopped what they were…read moredoing to get me stickered! Only took 2 minutes and I was off. Grabbed a business card as I'm going back. They got it together here!

Made an appointment to have 4 tires mounted and balanced on my F-350. My truck has custom off-road…read morewheels (20") and the shop handled mounting my new tires with ease. Ride was completely smooth when I drove home. The invoice was well within my expectations. Definitely recommended.

The team at this dealership truly sets the standard for how the auto industry should operate. I…read morebought a low-mileage Mercedes AMG from them back in 2021 and have done all my service there ever since--not just because they're honest and transparent, but also because the car was still under the original manufacturer warranty. Since I had bought it slightly used, I confirmed with the original salesperson--casually, over text--that it was covered by the Certified Pre-Owned (CPO) extended warranty. Fast forward a few years, and I brought the car in for a repair that should have been covered under that warranty. That's when we discovered the vehicle had never actually been certified. It was a genuine mistake, but what happened next is what separates good businesses from great ones. Without hesitation--and without me even asking--they stepped up and covered the repair out of pocket. They had every right to push it back on me, especially knowing I wasn't in the market for another Mercedes anytime soon. But they chose to do the right thing, simply because it was the right thing. I've dealt with many dealerships over the years, and very few operate with this level of integrity. Wagner has earned a customer for life. The big dealer groups that dominate the region could learn a thing or two from this quiet gem on Route 9 in Shrewsbury.

Service has clue as what they are doing. Charged me $3300 for parts I didn't need. As I left within…read more1 mile all the problems teocc, having to tow it back to the dealership. 3 weeks to have the problem resolved.

Buyer Beware !! the owner is a real piece of work and a crook !!! I paid cash upfront for Labor and…read moreParts w/ receipt and due to personal reasons was not able to make an appointment for 14 months , not to mention I'm disabled ..when I called to inquire about a refund I was told it's been too long and in the end was not getting anything back from him all while being extremely rude ,Real Porch Dog ..bring your rocks and stick if you want to communicate with this non evolving human.( see you in court)

fast, friendly, efficient! Tow truck driver even turned down a tip (And he deserved a big tip)!read more

I always bring my car here for service and they always do a fantastic job. My only concern is the…read morereception I get not so friendly. I ask questions and am answered in not so nice tone There's no day have gone and asked for a loaner car and told it's available I love this place for my car service but please customer service matters a lot. The way you approach your customers matters a lot. Other than than they do a fantastic job that's all I can say

HORRIBLE SERVICE. HORRIBLE PEOPLE! DO NOT GO HERE FOR ANYTHING. NOT EVEN GAS…read more The people who work here are mean. Read other reviews, they talk about the same thing. They yell at you and they think they are right. Don't even get gas here. I even spoke to the owner, who didn't care to help at all. The town should revoke their license to operate.

Spoke with Adam on the phone about getting a Lexus Reserve vehicle while in the East Coast. He did…read moremagic for us. Today we picked up the vehicle speaking to Jason the service manager and then Joe the service advisor, all three of these guys are a wonderful addition to have on your team. From the minute, we were greeted at the door to leaving, this was just a good experience.

i have been a more than a satisfied customer for over 2 decades, wouldn't even think…read moreof considering another dealer!!! From Finance , purchasing , leasing to service, they get an excellent rating from me ! .