1. Autozone

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    Lexington, KY

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    Autozone

    3.0 (4 reviews)
    Closed 7:00 am - 10:00 pm

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    3 months ago

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    4 years ago

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    4 years ago

    Other review checks out. Lied to my face multiple times about sales and extremely unreliable.

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    4 years ago

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    Ken Towery's Tire & Auto Care

    Ken Towery's Tire & Auto Care

    (49 reviews)

    Amazing customer service…read more I called Manager James Arnold at this location in a panic because my tire had been punctured by a screw or something of the sorts. Although it was nearly 4:30pm on a Saturday, he told me to bring my car in and that they would fix it. I only waited about ten minutes, and when I went to pay them for their time, he didn't charge me a thing! As a strapped-for-cash law student, I completely appreciated the gesture and will return for all of my car servicing needs in the future. As a woman with almost no knowledge of cars, I am continually impressed with places that do not try to overcharge me or con me into unnecessary repairs. Thank you, Mr. Arnold and Ken Towery's, for providing excellent customer service in a friendly atmosphere.

    Very Disappointing Experience -- Be Careful With This Shop…read more I brought my car to the Ken Towery on Nicholasville Road in Lexington to have four new tires installed. The car had an entirely new set of wheels--tires and rims--installed less than a year ago, but after my son hit a curb and damaged two tires, I decided to replace all four. I paid over $1,000 for four new tires. As soon as I drove away, I noticed that one of the tire pressure sensors was no longer registering, so I immediately returned to the store. I was told the sensor was "missing when I brought the car in." If that was actually the case, why wasn't I told about it while they were installing the tires or before I paid and drove away? Then came the upsell: I was told I should replace all four sensors for another $450. I declined and agreed to return the next day to have only the supposedly missing sensor replaced. When I returned, the story changed. Now I was told two sensors weren't registering and the other two had low batteries. Again, these wheels were purchased brand new less than a year ago. After the work was completed, I drove away and two sensors still weren't working. I cannot prove what happened to the original sensors, and I want to be clear about that. But given that these were nearly new wheels and the sensor problems appeared immediately after Ken Towery changed the tires, the experience left me seriously questioning what happened to the sensors that were on my wheels when I arrived. What bothers me just as much is the constant attempt to upsell me--from a $1,000+ tire purchase to suddenly being told I needed another $450 worth of sensors, with the explanation changing from one visit to the next. Based on my experience, I would not recommend the Ken Towery on Nicholasville Road. I left feeling like I was being upsold at every opportunity and with more problems than I had when I arrived. Stay away from this location, or at minimum document the condition of your wheels and TPMS sensors before handing them your keys.

    Autozone - autopartssupplies - Updated September 2026

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