These guys give great service. I had a difficult battery to replace and they worked on in for…read morenearly an hour without complaint.

Tuesday, July 15, 2025. Perhaps the rudest sales lady I've ever encountered. Absolutely no…read moreinterest at all in helping to locate an item. She must truly hate her job. I'll never be back.

Wife's car died at the gas station. Luckily, I had a jump-starter in the car and got it running to…read moreget it home. Contacted the Autozone store at 4001 Nicholasville Rd to see if they had a replacement battery for my auto....which they did. Store employee, Malik, did a really good job of replacing the battery as it is a bit complicated on a Cadillac. He demonstrated a "CAN-DO" attitude and solved a few problems in completing the job. SS

Needed a new car battery right away, had to be jumped twice that evening before arriving. The…read moreassociates were helpful but ran into issues attempting to install my newly purchased battery. The issues were related to my current battery, completely corroded, making it nearly impossible to change. The two associates went above and beyond, in the pouring rain, until it was fixed. They saved me having to get my car towed along with a lot of other time and money. I couldn't be happier with the experience. They made a bad situation better, ensuring that we were in this together and worked so hard until I was back on the road again.

I forgot his name (this was a few weeks ago) but there is a manager here who took care of me while…read morehe was taking care of another customer who's need was taking some time to fulfill, he found the windshield wipers I needed, got them for me, they were also buy one get one free, and even installed them on my car for me in less than 5 minutes. The customer service was spectacular I will be coming back for all of my car needs.

Great selection of parts. Fantastic staff - always ready to…read moreassist you. They even do brake disk and drum resurfacing onsite, as well as some other services. Their address is Southland Drive not Sland dr.

Great location for a great auto parts store. Friendly and…read morehelpful staff. Pretty good selection of parts, but what they don't have in stock they will have for you the same day or next if it's available locally. The parts are good. They will deliver the parts.

Brendan helped me out so much today! He was so kind and really made everything easy for me. 10/10…read morewould recommend this store.

On a business trip recently and my Jeep was hit in front end throwing off the alignment and causing…read moreminor suspension damage. Smoky Mtn was recommended to me and they DID NOT DISAPPOINT! Got me in late afternoon on a Thursday to assess the front end, showed me the impacted parts, gave me 3 options from lower cost to get home or to "what I would do of it were mine" to ensure it's 100% right. I took the - let's get it done right as I had a 300+ mile ride home to accomplish. Corey and his team were outstanding, recommend a local hotel, dropped me off there on the Thursday. Friday afternoon went back and browsed the extensive inventory they have on hand while repairs were wrapped up by closing time. Jeep rode home outstanding and has been same since the repair a few weeks ago. Great shop! Great team! Great Attitude towards customers! Highly recommend

9/1/26 I paid a deposit for a Duraliner bed liner from Corey, not the friendliest guy i've ever…read moredealt with. Said i mite receive a Trailfx? I said cancel it. Barry called and ordered Duraliner. Installer used my rusty factory screws instead of the black treated screws w/ plastic inserts that came with my liner. New ones are $21.00. Col. F.T. Patton, ret.

Awful to say the least. My lady went in here to check for a battery they said had 2 of when called-…read moregot there and said can't find them. (This was all while on personal phones barely paying attention to customers) - so I'd recommend if goin to one - go to one on new circle..

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Amazing customer service…read more I called Manager James Arnold at this location in a panic because my tire had been punctured by a screw or something of the sorts. Although it was nearly 4:30pm on a Saturday, he told me to bring my car in and that they would fix it. I only waited about ten minutes, and when I went to pay them for their time, he didn't charge me a thing! As a strapped-for-cash law student, I completely appreciated the gesture and will return for all of my car servicing needs in the future. As a woman with almost no knowledge of cars, I am continually impressed with places that do not try to overcharge me or con me into unnecessary repairs. Thank you, Mr. Arnold and Ken Towery's, for providing excellent customer service in a friendly atmosphere.

Very Disappointing Experience -- Be Careful With This Shop…read more I brought my car to the Ken Towery on Nicholasville Road in Lexington to have four new tires installed. The car had an entirely new set of wheels--tires and rims--installed less than a year ago, but after my son hit a curb and damaged two tires, I decided to replace all four. I paid over $1,000 for four new tires. As soon as I drove away, I noticed that one of the tire pressure sensors was no longer registering, so I immediately returned to the store. I was told the sensor was "missing when I brought the car in." If that was actually the case, why wasn't I told about it while they were installing the tires or before I paid and drove away? Then came the upsell: I was told I should replace all four sensors for another $450. I declined and agreed to return the next day to have only the supposedly missing sensor replaced. When I returned, the story changed. Now I was told two sensors weren't registering and the other two had low batteries. Again, these wheels were purchased brand new less than a year ago. After the work was completed, I drove away and two sensors still weren't working. I cannot prove what happened to the original sensors, and I want to be clear about that. But given that these were nearly new wheels and the sensor problems appeared immediately after Ken Towery changed the tires, the experience left me seriously questioning what happened to the sensors that were on my wheels when I arrived. What bothers me just as much is the constant attempt to upsell me--from a $1,000+ tire purchase to suddenly being told I needed another $450 worth of sensors, with the explanation changing from one visit to the next. Based on my experience, I would not recommend the Ken Towery on Nicholasville Road. I left feeling like I was being upsold at every opportunity and with more problems than I had when I arrived. Stay away from this location, or at minimum document the condition of your wheels and TPMS sensors before handing them your keys.

Got my daughter in right away to fix a window that would not roll up! Could not be happier for the…read moreimmediate help, and amazing pricing!! Will definitely be back for all of our auto needs. Thank you!!

From the owner: Great Car Inventory | Budget Friendly | Full Service Auto Repair | Oil Changes | Brake Repair |…read moreWalk Ins Welcome | Trade Ins Accepted

I door dash for this business and the staff are all very helpful, knowledgeable and courteous!…read more Highly recommend visiting this store for your auto parts needs.

I received great customer service here today. The staff collaborated and went above what was…read morerequired to provide the appropriate solution for my problem. I highly recommend this business location