Had to sell vehicle to scrap yard due to blown rod one week after visit. Not worth my time to…read morepersue legal action. Just beware, folks.

Took my vehicle in for an oil change this morning, noticed oil spots under my vehicle on three…read moreseparate occasions during the remainder of the day. For this reason, I don't suspect it was any spillage and is an actual leak given they said they replaced my plug and plug gasket. After jacking up the car to look at it, I suspect the oil filter is not tight enough. When trying to contact the location I went to, the automated system says to contact the store directly, but the number listed for the store is the automated system. When you go through some prompts, the automated system says it will try to connect you to someone who can help, but then hangs up immediately. When trying to contact another location to at least report the issue and see what needs to be done, the automated system transfers you to presumably the store line but nobody answers. I have been trying to contact 2 locations, both an hour or more before they close. Like other customers have stated, the additional fee of $4.99 was not mentioned to me either. Don't advertise a price, and charge me additional without communication! After taking off today, it is very frustrating that I am going to have to call in late to work tomorrow to have it looked at and confirmed it is just a loose oil filter. Rating update pending how the situation is addressed when I take it back.

I needed an oil change so I went over to Walmart auto care area. While I was waiting for my car to…read moreget done this worker wants to talk about ICE and mentions how amazing "we need them all out of here" mind you they were talking in front of me... i stood up I asked to speak to a manager which was a lady named Renee and you want to know what she said after telling her what happened? " okay, is that it?" I will not be coming back.

That was absolutely the worst oil change ever the guy was totally the worst first he tried to grab…read morea oil filter that was sitting in the seat of my car and I had to tell him that I was paying them for a different one that they were supposed to have. He was working on just a simple oil change for 2 hours after he was done it looked like he just decided to take a little nap in my car seat like I don't think he should even have to get in my car other then taking it in and out of the shop but he got in it like 5 times messed with my radio and all my dash stuff took himself another 10 minutes to air up the tires which I didn't want. Overall just a very bad experience and this is why companies shouldn't pay by the hour 0 insensitive to get my vehicle done even while I'm sitting right there watching them

Oh Russ.... I'll…read morenever forget that name as this man not only made me feel dumb but he went out of his way to make me feel as if I was a nuisance.... The night before Thanksgiving, I realized I had a headlight out and because se of the holiday and the many stops I had to make for multiple family stops, I knew I needed to take care of it right away. Once I called and explained my problem and asked if they had a light for my vehicle in stock, I was immediately given a chuckle and deep breath, as if to express annoyance. He then asked for my car details and he immediately cut me off before I could finish... Now I could go into detail about how this certain gentleman continued to cut me off, belittle me, express annoyance and show disrespect throughout the entire phone call I had with him but the details truly don't mean anything. I'm leaving this review mostly to express that this man not only upset me but caused me to Not come here for business but to go to a competitor who truly took care of my needs and treated me with amazing customer service that I couldn't get here with even a phone call. I'm not saying I won't give any AutoZone location my business again, but I definitely won't give this location my business.

Branden wouldn't make change when I was paying with cash. Legal US tender. No one else in the…read morestore, 10am and I can't get what I need bc I had cash.

The current "assistant manager" Quinten has no clue. Sold my husband the wrong brake pads. Only one…read moreother customer in the store and they were swamped. He had to ask to be helped. Took the rotators in and was supposed to get a call when they were ready went back by and they were on the counter and were "just done". The New guy knew more and was more helpful on phone than Quentin was the whole time in the store. Give the new guy a promotion!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

they lost my whole family and company business there parts are trash! I recently replaced my wife's…read morewheel hub and every lug broke at 70mph next to a semi and busted the rim. that is life or death just glade that I knew how to handle it instead of smashing into the semi or flip the truck i am pursuing them over damages since they sold faulty parts with soft and weak lugs installed in the part when I bought it!

I recently had an experience with Napa Auto Parts that left me frustrated. While they were quick to…read moretake my order, they fell short when it came to actually helping me in a pinch. I needed a part delivered less than a mile away, and despite the small distance, they flat-out refused. This left me scrambling for alternatives at a time when I really needed assistance. It's disappointing that a company as well-known as Napa doesn't go the extra mile--literally or figuratively--for their customers. If you're just looking to pick up parts, they might be fine, but don't expect any support or flexibility when you really need it. For me, that lack of service means I'll be looking elsewhere in the future.

Today was exceptional. They took care of me and kept me in the loop of the entire service, offering…read moreservices but not twisting my arm into having any done. Great management and team working today! My wheels were scratched from the lug nuts area unfortunately, i assume from the sockets used. Shoutout Manager Thomas though!!

I have an issue with a National chain repair shop. I own a…read more2014 Nissan Frontier SV with 70k miles. It is an exceptional pick up, well maintained and very reliable. 1. On Wednesday, 7/24/2024 at 6:30 pm I noticed issues with the truck while I was driving it. The truck died 3 times while I was slowing down to a stop light. The check engine light did not come on. The truck restarted easily. It had never done this before. I was alarmed and I felt like this was a serious safety issue. 2. On Thursday, 7/25/2024 I contacted a local repair shop that was highly recommended on ND. I drove it to their shop. They inspected it and they recommended that I change the spark plugs and the intake manifold gasket. 3. On Friday, 7/26/2024 I contacted again the local repair shop for more details. I discussed the issues with them again and their recommendation and I decided that they were not equipped/qualified to correct the issue with my truck. I called the dealerships, I called a few local repair shops and I decided to take it to this National chain repair shop. I was interested who can diagnose it properly and correct the issue. 4. On Sunday, 7/28/2024 I had the truck towed to the repair store. 5. On Monday, 7/29/2024 the service manager contacted me and told me that the truck needed a new fuel pump, a new fuel filter, new spark plugs and the fuel injectors needed to be cleaned. 6. On Tuesday, 7/30/2024 the store advisor contacted me and told me that the pick-up was repaired and it was ready. I went to the store, I paid and I started it. The check engine light came on. The technician connected the Snap-on diagnostic tool and told me that the NEW fuel pump was defective and it had to be replaced. 7. On Thursday, 8/1/2024 I drove it during the day and it seemed to be ok. At 4:00pm I pulled out of a parking lot and it died. I restarted it and it was dying every time I approached a stop light and stopped. It was difficult to restart it and the check engine light came on. I managed to drive it to a fuel station and fill it up with premium gasoline. I called the store and I had it towed to the store. The truck is driving the worst it has ever driven in the last 10 years. It is driving a lot worse after the store repaired it than when I took it to the store. 8. On Friday, 8/2/2024 I did not hear from the store advisor. 9. It is Saturday, 8/3/2024, 11:00am, I have not heard from the store advisor. 10. It is Saturday, 8/3/2024, 4:30pm, I have not still heard from the store advisor. I contacted the store at 4:30pm to try to correct a billing overcharge. On Friday 7/28/2024 I was told by the tech advisor (by the way, I was told today that he is no longer with the company) that they charge $99.99 for engine diagnostic, but they remove it if they do the work ( I found that to be a statement that every auto repair shop offers). Today, Saturday, 8/23/2024 I was told by the tech advisor that they never remove the engine diagnostic charge. He also told that they found an issue with the crankshaft position sensor and they are still test drive the truck. I had the truck towed twice and I had to lease a rental car twice. I am very angry, disappointed and mistrusting of the repair shop. I am seeking a solution asap. I am seeking recommendation, ideas and advice to help me correct this problem. I hope others read and learn from my bad experience. Thank you for reading my story. I emailed the leadership review team. I have not received a reply yet.

Had a bad nail in my tire, instead of waiting for a 70 min tow. A kind Moore man stopped and aired…read moreup my tire then recommended RNR. He followed me to the shop making sure my tire would hold. The guys at RNR had me in and out within 30 minutes. Patched and ready to go!! Will be back!

The staff was very kind and helpful. Saved me money and got the job done very quickly!read more