went there today to return a ignition switch I bought the day before 4/19/26 when I went. Was told…read morethey don't refund electrical parts??? Told him it's not electrical and he just argued. Short black heavy set. Rude!! WE WILL NEVER GO BACK. Just ignorance. Went to the Callahan one and had no problem with my refund.

Truck broke down, busted radiator, had just enough time to make it to advanced auto parts right…read moredown the road from this oreillys. Unfortunately advance didn't have the radiator in stock but their other store did, the manager didn't put in any effort to get it for me even though it was less than 10 minutes away. Called oreilly, they delivered it with no hesitation, best auto parts store ever. Highly recommend.

We were experiencing car trouble and pulled into this store because they advertise free battery and…read morealternator tests. Guy say "normally yes but I can't today I'm the only one here". There was one person checking out and no one else was in the store and we were parked at the front door. He could have easily and quickly completed the test and we would have purchased our part from this store. This is not the first time we've encountered poor customer service at this store but it will be the last. The Advance store in Callahan provides much better customer service. Update: we went to O'Rielly's in Callahan. They were much busier but didn't hesitate to take two minutes to test the alternator.

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

They forgot to do what they said they would do (change wiper blades) make sure air filters were…read morecleaned or replaced, put the glove box back together. Service counter was over-worked and short staffed. They are simply a simple high school shop dip stck outfit pushing tires.

Absolutely awful. Tires have manufacturing dates. Walmart's policy , according to the manager is…read morethey can in good faith sell tires that have been sitting in the store for 4 years from that date. Actually up to six years. So in October it was acceptable to sell a tire that 4 years old. The tires are cracked and aged even though it is a new tire and I am stuck with it. The condescending manager and team said it was corporate policy. Funny when I called corporate they said there was not such policy. Send these young men for customer service training and teach them to tell the truth and not lie. A manager always has a boss let the store salaried management tell me no but do not lie to my face and be little me. Never again Walmart!

O'Reilly Auto Parts is my favorite place to go for my car's needs! The staff is extremely friendly…read more& professional ! Angel & Kenneth really stood out to me with their knowledge and guidance . I will be back again! Thanks !!

While on vacation, my left turn signal stopped working. I first went to Auto Zone, and the poor guy…read morethere was not very knowledgeable, so wasted stop. I next went to O'Reilly's and spoke with Ted. He went out to the car to see if he could easily manage changing the light--yes he could! He had my foursome of golf ladies back on the road with a working turn signal within 10 minutes. Big kudos to Ted for being helpful, knowledgeable and having a "can do" attitude!...at no charge , other than the light purchase! (Yes, I tipped him)

Drove up from Kissimmee to buy our new Mustang GT convertible from the nicest group of people I've…read morecould hoped for. The courtesy of the entire team made car buying the way it use to be, no pressure at all. Thanks Emmett for being there, after hours, the night I called and spoke to you. And to the salesperson, David who took care of us during and after the sale of the car. Thanks Paul Clark Ford.

I was taken advantage of and overcharged for service with our 2016 F150 in warrantee. As a result,…read moreI am recommending avoiding using this dealership for any repairs due to gross overpricing service and disrespect to their valued customer. In detail, I made an appointment, directly requested to replace the hood latch sensor and 4 tire sensors and provided them with a copy of the extended warrantee (a $100 deductible). Note that both items were checked by the local auto parts store prior and needed to be replaced and the diagnosis for both latches and sensors took less than 15 minutes at no charge. My decision to go to a Ford dealership was based on location, quick access to OEM parts, and a quality replacement and in a timely manner. When dropping of the truck for repair, the service advisor PL said "you're here for the latch and tire sensor replacement". Nothing was mentioned that a diagnostic was required. I received a phone call that day from the Ford Dealership that the cost is $180 for the hood latch diagnosis and $180 for the tire sensor diagnosis that I did not authorize. The estimated for the latch was $443 (OEM part approx. $100, Non-OEM $25, $150 to replace by local repair shop). The estimate for three tire sensors was $706 that was not covered by our warrantee (OEM sensors approx. $100 at this dealership. Sam's Club $159 all 4 tires and $400 for OEM at local repair shop. Therefore, I decided to only repair the hood latch because I was required to pay the 2 diagnosis costs. They refused to wave one of the $180 diagnostics fees. I called the extended warrantee company and they informed us that the cost that Paul Clark Ford was extremely high compared to the standard costs listed. Also, the $180 for each diagnosis for both items Are way overpriced. Therefore, I had to pay the difference and our out-of-pocket cost was $351 to only get a $25 hood latch replaced. Other issues that are concerning at Paul Clark Ford: He would not release the truck until the warrantee company paid them. He also said that the technician physically checked the vehicle and mentioned that the spark plugs and antifreeze needed to be replaced at extremely high prices. Obliviously they did not check, because they were both done within the last month. I requested for the $180 tire sensor diagnostics to be waved as a courtesy, but they did not. This is a poor business practice. I never asked them to diagnose, prior to any work. They did not call me and tell me that there was a $360 charge. The service manager was not pleasant and was very difficult to talk to and lied about our discussions. When we requested to speak to the manager, they said she was too busy. She did come out to look at the advertisement monitor that was not working. Is that more important then their customers? Was never given the defective hood latch that was replaced. This is standard practice in most repair shops. Finally, I am now retired. I was a quality control manager and director since the 80's in the Auto, Aerospace, Medical and Distribution companies and would never have treated a customer like this.