I worked with Matt Stephens for a new CX-5 and I am impressed by his transparency and friendly…read moreservice. It is pleasant expereince.

First of all, Devyn was great as a salesman. But his finance managers pulling the strings are jerk…read moreoffs. Thomas and Jeremy did what typical finance managers do. They pressure you and gaslight you. They loved that our toddler came with us to distract us from all of their fees and things on the first day. They verbally told us things that were in accurate. One of them was confirmed by Mazda Financial themselves to be inaccurate. One of those things was that lease wear and tear covers over mileage, when it does NOT. We had the lease wear and tear on the CX5 we were turning in and still somehow owed over $1k in "upside down" equity. So what was lease wear and tear for? Their behind the scenes fees are ridiculous and when we first asked for the breakdown to be explained, they were condescending. "That's what the itemization is for" as if their itemization isn't the most blasphemous breakdown. They hassled us to come back and have a different finance manager (Jeremy), who was equally, if not MORE pushy and rude than Thomas, who by the way invited himself to the meeting with the other finance manager. He asked to sit through the meeting and foolishly, we let him. That idiot was randomly chiming in from the back like "don't worry, I got this boss". A lot of gaslighting. When we told them we wanted to unwind the revised contract that they sent us to sign in order to buy out her CX5, they got mad, said they probably sold the CX5 already and that they'd be right back. Then the GSM told him to come back in and basically tell us to F off and they were submitting the original deal. We told them from the beginning we wanted a car that was $100 less than what they put her payments at. When we expressed that, they didn't care. Instead, they pushed the deal through. I walked the lot and did not see the CX-5. So my guess is that they likely hid the car because they were worried that we may try to buy it back out. This dealership's lack of integrity and practices are horrendous and that's sad because not even Hodges Mazda was that bad. We will be reporting this deal.

Duval Ford completely changed my perception of car dealerships. Walking in, I was skeptical and had…read moremy guard up, but it quickly felt like family. You can tell that everyone gets along and is incredibly welcoming. I worked with a few associates, and one in particular, Matthew Tudor, really took care of me. He made sure I was pointed in the right direction. I needed to trade in my car and get something smaller that fit my budget, and the whole process was the most seamless experience I've ever had. I thought about doing everything online to avoid the usual dealership process, but I'm really glad I didn't. The staff, the management, and the overall culture truly made me feel at home. Thank you, Duval Ford.

bought a car a few years ago now. I told them i didn't want anything extra tacked on and the still…read moretacked on a warranty for $2500. When I reached out to get it refunded they ran me around for a few months so i finally gave up. I just thought of this recently and figured others should be warned. I love the car, but this poor service ensured I would never even consider them if I was looking to buy a car.

DO NOT COME. they will lie to you over the phone and tell u one price to come in and change it when…read moreu come in

COME HERE FIRST!!! I seriously wish I had! These guys were so wonderful to work with. Kenny…read moreshowed me around the lot and was super honest and upfront about everything they had. During our test drive, he let me test everything - the brakes, the speed, the convertible top, every button and switch. He did a great job of answering all my questions too. I also worked with his dad Ben on all the paperwork. Seriously love that they've got a father-son team there. Ben was also very honest and easy to work with, and I feel I got a fantastic deal on the car I went with. They had me in and out in less than 2 hours, and even fed me lunch since it came in while I was there. Love this place, and highly recommend Kenny, Ben and Empire Auto if you're looking for a quality used ride!

I've been to three different Lexus dealership and this by far is the best one! They offer a…read morecomplimentary in house cafe which serves breakfast and lunch. It's so nice for guest who waits with their car. The other thing that stands out is the wash and vacuum service. It's standard for all Lexus to wash and vacuum each car after service but it's the small things that count for me. I used to go to AutoBell Car Wash and their policy is: anything on the floor is trash, if you don't want something thrown away move it onto your seat. But you can just tell what's trash or not (like napkins, empty paper cups, plastic wrappings etc). The Charlotte locations will simply just pick up your paper trash and leave it on your seats and you get a junky car returned to you. I didn't even have to tell Lex of Jax, they had common sense to know it was trash and threw away or vacuumed it for me. And I also had two bird poop stain on my hood and they made sure it was gone.

My check engine light came on and me knowing nothing about cars I panicked and called me dad. He…read more(being 8 hours away) recommended I go to the dealership since it was near my work. I stopped by on my way home from work with no appointment and a very nice woman took it back so the technicians could get an idea of what was happening and I could schedule an appointment. Turns out it was a super quick fix and they just took care of it real quick and then sent me on my way! I know it was no major issue but for my peace of mind I'm so glad I stopped by and they were able to take care of me and ease my worry!

Expect to be offered less than the online instant quote. They don't stand behind the promise to pay…read morewhat's quoted based off correct information.. also it's not free pick up, the quote changed based off pick up and drop off, you get more if you drop off, so no that means pick up is not free within 25 miles.

Found the parts then get to check out only to find out that even part made together that are…read moreinseparable will get charged individually turnt a $80 purchase into $350 will never return customer beware

Simply adore this place. Love supporting a local family owned business and it has some weird…read morecalling to me from my late father who was a mechanic...they are honest and work quick. Pricing is reasonable and they are very communicative. Best shop around

They are a terrific team of thorough, knowledgeable experts who delivered the quality repairs I…read moreneeded. They were fair priced and true to promises while maintaining clear communication.

Best shop in the Jacksonville area. The entire team is spot on and extremely helpful. They support…read morethe military with a full extent possible and do outstanding work. I would not choose any other shop in Florida fix your issue and they can do more then exhaust. S&S is the BEST!!!! A++++

worse then worse thief artist, 700$ for small oil leak did not even improve, Ian the ghost owner…read morealways hiding afraid to face customers and get soaked with saliva, after replacing a plug 2nd visit said plug was loose hahahahah four visit zero result imagine the wait and trouble with transportation uber around just don't see how this can be legal I should take this morons to court but enough waist time. Mr. Anthony wish you a life full of Anthony's see how Miserable it is

Tony and his team were great, fixing the fuel pump on our Z71 timely and for a reasonable price…read more Highly recommend auto repair shop. Feels great to also support a reputable local business.

Great place to take your hybrid car my daughter live in Florida and she takes your car over there…read more Great people to know.