My Mom was here for three years. The staff were amazing and cared so well for my Mom. They were respectful and kind while providing the best of care. The meals were excellent as they made all by scratch. I would not have wanted her anywhere else! read more

Horrible security- let in unauthorized people several times. Left a stage five dementia patient outside unattended. Had the wrong name on medication bottles and administered at the wrong times. Went against Family, POA and doctors wishes regarding health and safety. Then lied about it. More than 50 violations in three months. Management is manipulative and vindictive and rude. There are a couple staffers there that are extremely kind, but they don't work nearly enough. Having an RN there only three days out of seven is a little scary. read more

This USED to be a great place, when resident first moves in. During covid many items got "lost", when asked about they say they can't find, if you bring that to Administer she becomes hostile to you. Most of caregivers were wonderful, but Administer staff is not. My grandmother did like there was a beauty parlor there and she just loved the beautician. She was very nice and pleasant to ALL the residents. Unfortunately, I would not recommend this place or ever place a lived one here again. read more

All I can say is do your research. Facility is very nice, but that's it. Before my mother was evaluated, owner said a med she was taking needed to be a higher dose. After a few days they insisted she be on antipsychotic meds, had to take her in for an ekg, mom was acting strangely, found out later they gave her narcotics, then staff lied about it. She was given the antipsychotic medication and was even more out of it, incoherent, falling asleep on her feet, but left alone by staff to walk with her walker. Already had fallen twice while in their care. Investigate the practice called Chemical Restraint, that is what they do. I removed my mom after one (1) week. I feel horrible that I wasted my mom's money there. Their so called dignified dementia care is not. read more

The relatively new building has a very large common area which has an open concept. There is a small room for residents to use computers, an activity room and a large media room. My mother's long-term health insurance would not cover Autumn's Promise due to their type of license. Meals included, everything else is at the resident's expense. No assistance equipment, not even a handicap door or raised toilets. No bathtub, only shower. Lots of security with coded doors. Any medical attention must be arranged through outside service and costs extra, i.e. Blood draw, physical or occupational therapy. We enjoyed having mom in this small facility until the staff argued with our physicians. On one occasion, Autumn's Promise insisted I take my mother to the ER, against doctors advice. The risk of injury and possible bleeding was greater to transport her than if she stayed in bed while under doctor observation and medication. The ER doctors told me they had several other instances of Autumn's Promise staff acting against physicians advice and taking action that caused undue risk for the patient. Our doctor told us to move my mother out of Autumn's Promise. read more

I have had the pleasure of working at Autumn's Promise since it opened. I am extremely proud of the professionalism and kindness of our care staff. During the pandemic our staff made a commitment to shelter in place and live at the facility and work increased hours to help ensure resident safety. I have had family members live at the facility and it is my only choice for my own parents when that time comes. I can't even tell you the number of compliments we hear from emergency care and medical professionals that come to the facility. We are by far one of the best facilities in the Green Bay Area. read more