I was in town running errands so I decided to stop at this US Bank to knock out another errand on…read moremy list. I went through the drive-thru and was the only one. There were two tellers there, one was on the phone and another actively inputting data on the computer. Both looked serious and busy, so I assumed they were dealing with some sort of crisis. I waited for about 5 minutes (not exaggerated), I had already sent my tube; at this point there are other customers waiting as well and the tellers still have no even made eye contact or greeted anyone. One of the tellers finished the crisis handling on the phone and apologized for the wait and was able to service me with excellent service. This is my first visit to this location so I believe it was a special situation and normally operation is not like this. I just think maybe they could have done something different than let the drive-thru just sit without informing anyone of anything.

Chase bank is the best bank out there. Customer service is exceptional. Website is customer…read morefriendly . You can always get in touch with someone . They are huge on fraud alerts which is great in this day and age.

I've had nothing but fantastic service when stopping in this branch. I'm from Louisiana and I was…read moreSO happy to see Chase Bank come to Des Moines area! I would be sure to set an appointment prior to coming in, but they do walk-ins. You might just have to wait a bit. Most of their machines can do anything a teller could do for you.

My parents recently moved to Urbandale and needed to open an account and a safe deposit box…read more I called several banks/credit unions and found the large boxes were quite scarce. On this preliminary call I found there was one at Community. The young lady I spoke to was kind enough to hold it for one hour, giving us a chance to get there to secure it. The computers were a bit uncooperative that day, but no fault of the staff. We are always treated respectfully when visiting and I would highly recommend.

Straight trash of a bank,trying to get ahold of someone is like pulling teeth and a lady argued…read morewith over the phone about replacing a debit card.

I have always been so very pleased with Bankers Trust until today. I phoned with questions. The…read morerepresentative was not knowledgeable and I was told I was required to come into the bank and speak with a Banker, at which time was not available. I explained I did not have a vehicle. I will have my daughter contact the bank when she is available. I regret having to send this review, however, I was minimized, Nothing further. Respectfully submitted, Judy .

Everyone here is really helpful and they know their banking. This branch is always busy with…read morelocals making it difficult to get in and out with my business deposits.

I make deposits at all of the Bankers Trust location for the business "aka my money maker." This…read morelocation in Grimes definitely have the happiest tellers of all of them. I go a little out of my way to get to this branch, but worth the drive. They are always smiling, very courteous, and help any way possible. When I can't make it they notice I've been dropping deposit at other branches. Kinda makes me feel special. Which I'm sure they do for all of their customers!

This is a small but full service branch next to Subway. I've only been inside once as I mostly use…read morethe drive thru. The inside was nice and the people friendly. The teller who helped me in the drive up this morning was cheerful and helpful. Overall, a very pleasant experience.

If you want to feel like a criminal and be treated like your money isn't yours I would definitely…read morerecommend this establishment. I started an account and without being told ahead of time had my money held for two weeks. When a mortgage rep called to offer his services I let him know what happened and he said it was my responsibility to have known the rules ahead of time oh and the kicker they charge 25 dollars to cancel your account before a month. Thanks two rivers bank

My husband died recently and I needed help with taking him off our joint accounts. Danny was…read moreexceptionally patient and helpful. He also gave me copies of cancelled checks so I could see what was an automatic withdraw so I knew who contact to stop that activity. Can't say enough about how helpful he was.

Other than having several branches which is convenient, I have no idea why this place is so highly…read morerated. I have had paychecks held for 3 business days because there was a problem with the issuing bank. Not my problem, and since I had plenty to cover it in my overdraft protection, I saw no reason why I had to wait until Tues. for MY money. Service is cold and impersonal, they definitely worry about themselves first. It's ok, I found better rates at another CU.

When looking for a business loan, I couldn't even get the loan officer at my credit union to call…read moreme back. I stumbled across Jim Sheriff at Earlham savings. He made the process very easy and enjoyable. We closed on the loan yesterday, and everything was seamless! I couldn't recommend him/his team enough!!

First your money is not secure at this bank and the customer service is hands down the worst I have…read moreever experienced at any bank. My son had an account here and there was a charge for $89 that he did not make. The way the tellers, VP Laura and Loan officer Mike treated us over this is beyond rude and unprofessional. Laura should honestly lose her job for her attitude towards customers. They point blank said my son made the charge and they had proof. they made us do every bit of the leg work to prove different. I have never, ever known any other bank to force a customer to do all of the work to dispute a charge. Once we actually confirmed in writing that the charges were not valid, they continued to have an attitude and refused to work with us on anything. My son did close his account during all of this and they said when they money did arrive back to them that they would not notify him, they would just send it back since his account was closed . Again very rude and unprofessional, and this came from VP Laura at the Des Moines location. During one of our phone calls Laura told me point blank that as long as someone has your information and is using any IP address they can trace back to you that they will not ever dispute a charge. I asked her if someone broke into my house and stole my debit and got on my computer and used my card...would they do anything about it? she said absolute not, all the charges would be valid regardless that they broke in to my home. as long as they use my computer they are golden to spend all they want. I have left vm for Noah who is also a vp and he does not return my calls. I then left a vm for the bank president who has all chose to ignore us. Please everyone you deserve better customer service than this. they feel that since they are small they can hang up on you, be sarcastic and accuse you of anything as they don't really have anyone to answer to. Your money is not safe here. Deanna