I make deposits at all of the Bankers Trust location for the business "aka my money maker." This…read morelocation in Grimes definitely have the happiest tellers of all of them. I go a little out of my way to get to this branch, but worth the drive. They are always smiling, very courteous, and help any way possible. When I can't make it they notice I've been dropping deposit at other branches. Kinda makes me feel special. Which I'm sure they do for all of their customers!

My husband died recently and I needed help with taking him off our joint accounts. Danny was…read moreexceptionally patient and helpful. He also gave me copies of cancelled checks so I could see what was an automatic withdraw so I knew who contact to stop that activity. Can't say enough about how helpful he was.

Other than having several branches which is convenient, I have no idea why this place is so highly…read morerated. I have had paychecks held for 3 business days because there was a problem with the issuing bank. Not my problem, and since I had plenty to cover it in my overdraft protection, I saw no reason why I had to wait until Tues. for MY money. Service is cold and impersonal, they definitely worry about themselves first. It's ok, I found better rates at another CU.

My parents recently moved to Urbandale and needed to open an account and a safe deposit box…read more I called several banks/credit unions and found the large boxes were quite scarce. On this preliminary call I found there was one at Community. The young lady I spoke to was kind enough to hold it for one hour, giving us a chance to get there to secure it. The computers were a bit uncooperative that day, but no fault of the staff. We are always treated respectfully when visiting and I would highly recommend.

Straight trash of a bank,trying to get ahold of someone is like pulling teeth and a lady argued…read morewith over the phone about replacing a debit card.

This is a small but full service branch next to Subway. I've only been inside once as I mostly use…read morethe drive thru. The inside was nice and the people friendly. The teller who helped me in the drive up this morning was cheerful and helpful. Overall, a very pleasant experience.

If you want to feel like a criminal and be treated like your money isn't yours I would definitely…read morerecommend this establishment. I started an account and without being told ahead of time had my money held for two weeks. When a mortgage rep called to offer his services I let him know what happened and he said it was my responsibility to have known the rules ahead of time oh and the kicker they charge 25 dollars to cancel your account before a month. Thanks two rivers bank

Been using this bank for 10 years. Can say enough good about this bank. ALWAYS wanting to help and…read morealways friendly and giving you that local feeling of trust. Myles and Bill are the loan guys Ive dealt with and they always help and treat you like you're at the right place.

My favorite bank. Great people, always willing to help. They go the extra mile to take care of…read moreclients. Clean, easy to get in and out. Highly recommend.

Let's you withdrawal 400$ at the atm!Great location, lots of geese :) Clean area. Nice building,…read moreaesthetically pleasing to the eye.

I have always been so very pleased with Bankers Trust until today. I phoned with questions. The…read morerepresentative was not knowledgeable and I was told I was required to come into the bank and speak with a Banker, at which time was not available. I explained I did not have a vehicle. I will have my daughter contact the bank when she is available. I regret having to send this review, however, I was minimized, Nothing further. Respectfully submitted, Judy .

Everyone here is really helpful and they know their banking. This branch is always busy with…read morelocals making it difficult to get in and out with my business deposits.

I came in here today to exchange a $20 bill, as it was really damaged. I've never had to do this…read morebefore, but had heard banks can accept damaged bills and replace them. It took a bit, as the bill was so badly damaged. They then send it in to have it verified that it's a real bill or not. Friendly staff. Lot parking. I'm kinda surprised there were TWO financial institutions right next to each other.